Customer Service Security Officer
Resume:
Alexandria
English
Moreno Valley, CA 92557
ad79cv@r.postjobfree.com
Objective
To enhance my educational and professional skills in a stable and dynamic workplace.
Experience
Security Officer Allied Universal
Riverside, CA
01/22 – Present
●Provide customer service to our clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities
●Respond to incidents and critical situations in a calm, problem solving manner
●Conduct regular and random patrols around the business and school perimeter.
●Working environments and conditions vary by post or school site
●Patrol all areas of the buildings by foot and vehicle as required
●Monitor CCTV security cameras and county school premises
●Write daily activity reports and gather any evidence as directed by security leadership & county school staff or probation officer’s.
Asset Protection Coordinator NORDSTROM WCOC
Riverside, CA
03/22 — 08/22
●Greet and screen all employees that they are displaying badge
●Log information on trucks entering/leaving the building, validating essential truck information with pickups, trailer swaps, delivery's, and anything being dropped in the truck yard's.
●Monitor building alarm panels to ensure proper response and/or dispatching of PD if necessary.
●Monitor CCTV and observed/report any suspicious activity for investigative or research purposes
●Assist in investigations of potential loss, theft, and time theft situations
●Answer incoming calls to the building and transfer calls to the appropriate extensions & point of contact
●Assist in scanning building associates, visitors, and vendors using electronic walk-through metal detectors and/or hand-held metal detectors
●Maintain confidentiality in matters involving security and/or personnel issues in the workplace
●Conducting daily audits of interior and exterior warehouse walks; report any suspicious activity if found
●Ensure Access Control of facility, verifying visitor's point of contact and scheduling any necessary future facility appointments and new hire orientations.
Loss Prevention Agent GXO Logistics (Adidas)
Bloomington, CA
06/21 — 02/22
●Patrol all areas of the buildings by foot and vehicle as required
●Monitor security cameras and conduct daily physical hazard inspections
●Defuse disturbances and escort individuals from the property if necessary
●Conduct initial investigation reports and gather evidence as directed by security leadership
●Walk through and around the exterior of the buildings conducting safety hazard and security audits
●Complete incident reports related to security and in collaboration with security leadership
●Maintain a safe work environment
●Log any inbound/outbound trucks coming in & out of the facility
Warehouse Security Officer Allied Universal (Amazon & GXO Logistics)
Colton, CA
05/20 -- 06/21
●Patrol all areas of the buildings by foot and vehicle as required
●Monitor CCTV security cameras
●Defuse any disturbances
●Write daily activity reports and gather any evidence as directed by security leadership
●Walk through and around the exterior of the buildings conducting safety hazard and security audits
●Maintain a safe work environment
●Log any inbound/outbound trucks coming in & out of the facility
Skincare Product Specialist Vendor Paula’s Choice Skincare (Nordstrom Galleria Tyler)
Riverside, CA
06/19 — 03/20
●Sell on the sales floor to achieve company sales goals, by weekly & monthly goals
●Consult with clients to identify needs and sell recommended products/skincare routines based on client’s skin type and skin concerns
●Conduct effective, engaging brand trainings Nordstrom Stay & Plays with Nordstrom beauty employees and managers
●Support Nordstrom Beauty Promo Sale Event’s, Nordstrom Anniversary Sales Event & Holiday
●Collaborate with Nordstrom Beauty Stylist & Cosmetics Department Manager to coordinate Beauty Stylist Master Class events
●Support all programs and initiatives in order to enhance the customer experience, increase customer loyalty, and impact sales
●Partner with Regional Sales & Training Executive to execute store events
●Participate in all mandatory paid brand online trainings, as directed by RSTE
●Complete a visit tracker after every shift and submit a weekly timecard
Sephora Product Consultant JCPenny’s
Riverside, CA
06/17 – 07/18
●To assist clients with product recommendations and concerns with creating great customer service with targeted selling and product applications
●To prepare shipment of stock to sales floor and manage inventory
●Ensure that all merchandise, testers, hygiene standards and demonstration stations are maintained and set to company standards
●Participate in store vendor trainings and seminars to elevate product knowledge and application techniques
●Build strong client loyalty with enrolling customers in Beauty Insider Program
Stock Associate Amazon ONT6
Moreno Valley, CA
12/16 – 01/17
●Pack incoming shipment items & totes from vendors in designated shipment boxes or bags in a timely matter
Beauty Ambassador Bare Minerals
Riverside, CA
09/16 -12/16
●To prepare product stock and provide customer service with skincare and cosmetic products
●Take initiative to present and sell merchandise in a professional and proficient manner through artistry, product demonstration focusing on the features and benefits of the product line
●Ensure that all merchandise, testers, hygiene standards and demonstration stations are maintained and set to company standards
●To assist clients with skincare or makeup product recommendations and concerns with creating great customer service with targeted selling and product recommendations
Beauty Advisor Impulse Beauty Macy’s
08/15 – 08/16
●To assist clients with skincare, fragrance, & makeup product recommendations and concerns with creating great customer service with targeted selling and product recommendations
●Take initiative to present and sell merchandise in a professional and proficient manner through artistry, product demonstration focusing on the features and benefits of the product line
●Ensure merchandising and operational standards are upheld and in compliance with Macy's Impulse Beauty expectations
●Ensure that all merchandise, testers, hygiene standards and demonstration stations are maintained and set to company standards
●Demonstrate commitment and ability to build customer relationships and loyalty through personal interaction and maintenance of Macy’s MyClient
●Participate and utilize store and vendor training to elevate product knowledge and application techniques
3 more years of retail experience ask for more information…
SKILLS
●Customer Service - 9 years
●Cosmetics Retail Experience - 6 years
●Cosmetics Brand Ambassador/Vendor - 1 year
●Loss Prevention - 2 years
●CCTV Surveillance - 4 years
●Facility Management - 4 years
●Communication Skills
●Leadership Skills
●Investigations - 2 years
●Access Control - 4 years
●Metal Decetection - 4 years
●Monitoring Alarm Panels - 3 years
●Overnight Bell - 2 years
●Time Activity Review
●Vendor Management
●Computer Skills
●Writing Skills
●Truck Gate/ Transportation - 3 years
●Retail Experience - 6 years
●Makeup Artistry - 4 years
●Skincare Knowledge - 3 years
●Food Production - 7 months
●Pharmaceutical Education - 7 months
●Vitamin/Supplement Knowledge - 8 months
Education
Pharmacy Tech Program North West College
2023
Guard Card BSIS Certified Guard Card
Certified Makeup Artist Ruby Makeup Academy
High School Diploma Rising Stars Business Academy
2013 3.8 GPA
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