Customer Service Data Entry
Resume:
Dear Hiring Manager,
I am Sonya Stanford and I’m interested in an internal position with your
company. I have a background that includes administrative support and customer service. I have the knowledge base that you are looking for and could be a valuable asset. Thank you in advance for your time and consideration in reviewing my resume.
Sincerely
Sonya Stanford
SONYA STANFORD
1525 Serenade Ln.
Dallas, TX 75241
SUMMARY
Over twenty years in general office administration with key skills in customer service, typing, 10 key and data entry. Seeking new challenges with the opportunity to utilize my skills and excel towards advancement.
WORK EXPERIENCE
AIG INSURANCE (AIG) - Dallas, TX 06/2009-10/2019
Litigation Specialist
Setup and distribute BRC, CCH, and MDR assignments to all legal representatives. Maintain and monitor logs detailing awards and judgment on claims. Replaced hard copy files with e-file system. Distribute and monitor assignments to adjusters such as attorney fees and IRO’s. Coordinate arrangements for conferences, meetings, and events. Verify SAI’s on new and old business policies. Supervise and maintain inventory of supplies and office equipment. Provide support to staff, legal representatives, and attorneys. Assist hearing representatives in the filing of expense reports through the Concourse system. Claims/ File Control Assistant 10/2000-06/2009
Processed and issued payments to workers compensation claimants and attorneys. Provided customer service to claimants, attorneys, and providers. Processed approved medical and legal bills. Processed TWCC letters to claimants, FOL, and insured. Setup over 15-35 new loss time and medical only claimant files for Workers Comp adjusters in system and distribute on a timely basis. Requested coverage for new policies in the system.
BANC ONE FINANCIAL SERVICES - Dallas, TX 01/1999-04/2000 Loan Processor/ CS Representative
Assisted customers with loan account. Setup loans in the system. Worked closely with loan officers on pipeline. Update loan status in system. Prepared loans for document drawing as needed. Prepared/stacked loan files for loan officers. Ordered and reviewed title commitments, credit reports, and appraisals. Received certificate for completed training of Word and Excel. GREAT SOUTHERN LIFE - Dallas, TX 01/1998-01/1999
New Business Representative
Verified and processed over 50 new insurance applications daily. Provided customer service to clients and agents. Issued and mailed over 200 insurance policies weekly. Assisted in special projects. Took Loma 1 and Loma 2 insurance classes.
BANC ONE MANAGEMENT - Dallas, TX 04/1995-04/1996
Loan Documentation Specialist
Sorted and counted over 400 documents daily which included date stamping and hole punching. Filed various documents for credit/collateral files with 100% accuracy. Created and maintained new credit/collateral files. Received certificate for attending customer service training classes. EL CENTRO COLLEGE - Dallas, TX 10/1990-12/1997
Veteran Affairs Clerk
Maintained all office files for Veteran Affairs Department. Provided assistance to over 30 veteran affairs students daily. Assisted in the preparation of audit files for external auditing, resulting in an excellent audit. Entered and certified over 60 veteran documents weekly on the computer with 100% accuracy. Provided customer service to students/parents.
EDUCATION
El Centro Community College – Dallas, Texas – 1994 Associate Degree in Applied Social Science
Major: Criminal Justice
University of North Texas- Dallas, Texas - 2007
TECHNICAL SKILLS
Typing
10 Key by touch
Data entry
Internet Browser
Facsimile Machine
Copier
Filing
Acrobat Adobe
Excel
Word
REFERENCES AVAILABLE UPON REQUEST
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