Customer Service Inside Sales

Kathleen M. Lacey

Mobile Telephone:603-***-**** Email:***************@*****.***

WORK EXPERIENCE:

Fixtures, Etc. Kitchen & Bath 03/2016 - 03/2017

Salem, NH 03079

Supervisor:Trudy Boisvert

603-***-**** Okay to Contact this Supervisor: Yes

Customer Service Representative

● Assisted customer’s needs in showroom on a daily basis

● Prepared and completed all purchase orders from distributors and suppliers Innovative Applied Solutions 12/2014 - 08/2015

Bedford, MA 0173

Supervisor: Evan Underhill or Dave Chase

781-***-**** Okay to Contact this Supervisor: yes

Inside Sales Representative

● Inside sales support for company executives and outside sales representatives

● Through the access of manufactures’ database system, update and maintain all opportunities and registrations

● Work with representative from both manufacturer and field sales engineers with opportunities and/or issues that need to be addressed

● Maintain various reports and spreadsheets

Hillsborough Superior Court South 08/2013 - 11/2014 Nashua, NH 03060 Hours Per Week: 37.5

Court Assistant ll - Jury Center

Hillsborough Superior Court North 02/2012 - 05/2014 Manchester, NH 03101 Hours Per Week: 37.5

Court Assistant ll - Criminal Department

10th Circuit Court - Derry Family Division 05/2008 - 02/2012 Derry, NH 03038 Hours Per Week: 37.5

Salem Police Department 11/2006 - 08/2007

Salem, NH 03079 Hours Per Week:40+

Dispatcher

● Manage incoming calls, “911” and non-emergency (~110 calls daily)

● Dispatching calls via radio to the field using correct codes, quickly and accurately to all officers.

Shine and Sparkle Cleaning, LLC 07/2003 - 12/2006

Salem, NH 03079

Owner/Manager

● Managed over 40 clients residential - estimates, advertising, scheduling, payroll, taxes and unemployment, post/new construction cleaning

● Managed four employees and distributed responsibilities on a daily basis Samina Corp. (HADCO) 10/1986 - 10/2001

Salem, NH 03079

Sr. Procurement Specialist

● Procuring printed circuit boards, connectors, and all MRO for all NH facilities

● Negotiated with suppliers for best possible pricing and quality

● Managed electronice purchasing tasks, and worked with all internal departments

● 10 years customer service experience in PCB’s and Value Added Manufacturing EDUCATION:

Hesser College – Salem, NH 1988

Accounting Courses

Franklin Pierce College – Salem, NH 1986-1987

REFERENCES:

● References furnished upon request

Contact this candidate