Senior Project Manager

MELANIE RAYNOR

**********@*****.*** 416-***-**** www.linkedin.com/in/melanie-raynor-4268154

PROFILE

A versatile Senior Project Control Officer with the ability to incorporate new and complex concepts, and communicate well with all levels of professionals to deliver on complex mandates. Experience governing all phases of the project life cycle including initiation, planning, execution, testing and closure. Demonstrate planning, organization, compliance, audit and time management abilities while managing multiple projects and working with firm deadlines. Motivated to continually enhance knowledge and skills through professional development. Successfully completed a Master’s Certification in Project Management.

SELECTED PROJECT ACCOMPLISHMENTS

Bell Business Markets (BBM)

* Cloud Program: Successfully collaborated on an IT transformational project and deployed the BBM Cloud Practice Training and Certifications eSpace for Sales, Business, Technical Architects, and Specialized (AWS, Microsoft, Google, VMware) roles that were adopted globally by the organization. Led, governed, executed and supported the analysis and assessment of program deliverables by streamlining, developing, monitoring and maintaining work packages, requirements and specifications. Created and streamlined the resource repository, allowing global tracking of training and certifications including supply and demand of resources across multiple disciplines in delivery teams, managed through eSpace.

BMO

* Sr. Project Control Officer on NARP Portfolio (~$50M): provided full support to Program Delivery Manager and collaborated closely with 7 senior BMO Project Managers (simultaneously) in tracking and monitoring key milestones / deliverables, resulting in successfully tracked roadmaps and reported metrics on portfolio budget, including development financials and internal/external resource costs.

* Portfolio Dashboards: Governed, led and optimized weekly and monthly dashboards by successfully providing the program manager and PM’s visibility to executive reporting metrics for projects in-flight from Clarity. Including project plans, financials, statuses, risks and issues utilized for upstream reporting and PMO compliance.

* Monthly Resource Forecast Templates and Process: Created, implemented, led and streamlined a process allowing tracking of supply and demand of projects for resources across multiple disciplines in the delivery team, managed through Clarity.

TMX

* GSuite Migration (Google) Program (~$1.5M) an IT transformational project and enterprise wide initiative. As Sr. PCO, successfully supported Project Manager on all phases of the project life cycle including governance, planning, execution and delivery of a company-wide 2 year initiative, up to and including normalization stage; resulting in project and team alignment. Phase 1 delivered the necessary foundational elements for TMX to adopt G Suite. Phase 2 built on the foundation - simplified business processes, improved security, reduced dependence on on-premises infrastructure and increased staff comfort with G Suite. Phase consisted of 10 work streams.

* Office Moves (Toronto & Montreal) (~$14.5M), a corporate initiative that: Merged and moved all TMX buildings into new office spaces. Supported all phases of the project life cycle, maintained consolidation of construction project artifacts and financials (program view) by working with both GTS project manager and CBRE program manager (including CBRE PM’s and coordinators) reporting up to the sponsor resulting in project alignment. Managed final delivery of the Montreal Move, which included all divisions and departments of TMX Technology, Marketing, Communications & Employee Engagement, HR, Finance / Accounting, Legal, Risk and external vendors.

* TMX Client / Broadcast Center (~$10.5M), a corporate initiative that: Developed, designed and created a new Broadcast Client Center from 130 King Exchange Tower. Supported all phases of project life cycle, maintained consolidation of construction project artifacts and financials. Coordinated with project managers from GTS and JLL (B+H, Dalton, Applied Electronics and MBII included) reporting up to the project sponsor.

* ServiceNow Platform (Phases 1, 2 & 3) (~$multi million), an initiative that: Provided incident/problem/change management, service catalog, and on-boarding management tool for CSC, Desktop Support, and Production Control & Operations, as well as business/IT applications. Supported all phases of project life cycle, maintained project artifacts and financials (program view), collaborated directly with GTS project manager and coordinated with external vendors; resulting in project alignment.

* Jr. Project Manager on 2 corporate initiatives: successfully managed and led projects by inspiring team collaboration and dynamics resulting in deploying (1) Audit and Threat Risk Assessment closures within CDS. (2) Established an Enterprise Contract management tool phases 1 & 2 (for Legal business units) that integrate into TMX reporting hubs and streams; i.e. SalesForce, Digital Signatures and ServiceNow. Supported and collaborated closely with 7 senior TMX Project Managers in tracking and monitoring key milestones / deliverables, resulting in successfully tracked and reported metrics on portfolio budget, including capital and operations expense, internal/external resource costs, travel, hardware and software.

CIBC

* Windows7 Program (IT transformational project / enterprise wide): Successfully deployed large portfolio for Global Ops, Retail and Business Banking line of businesses. Led, governed, executed and supported the analysis and assessment of project deliverables by streamlining, developing, monitoring and maintaining work packages, requirements, plans, specifications and deployment schedules.

D+H

* Developed Triage (Intake) Coordination Process: Elicited requirements internally and from Business partners. Managed internal launch, communication and training to partners. Established weekly requirements meetings with cross functional intake and resource managers, technical SMEs & business sponsors; which sped up the estimation process to meet SLA’s resulting in program alignment.

PROFESSIONAL EXPERIENCE

CIBC

Project Control Officer [Enterprise Security and Risk Services, PMO] Jan 2024 – Apr 2024

Supported the Director / Project Manager with administering and maintaining all aspects of the Fusion Expansion project. This includes the creation, maintenance, administration of project documents and artifacts, resource allocations, latest estimates and producing month-end project financial reports in collaboration with finance and project managers. Assisted PM in maintaining CIRA process (change initiative risk assessments), developed and maintained issue logs in project SharePoint repositories.

-Supported the CIRA process including identification and documentation of potential risks, issues, development of mitigation strategies & contingency plans, reporting / visibility on all risks, and tracking to resolution

-Collaboratively worked with teams across CIBC including finance, business and project stakeholders

-Analyzed and created internal SharePoint audit finding’s PowerPoint presentation required for the director and project teams summarizing the consolidated findings and statuses

-Ensured documentation and artifacts were maintained throughout the course of the project in SharePoint

-Analyzed and identified discrepancies between the estimated, actual time and cost spent on the project

-Frameworks, tools and processes maintained and utilized but not limited to include: EDF (enterprise delivery framework), PRF (project reporting facility),Planview, CIRAP (change, initiative, risk assessment process)

IMCO Investment Management Corporation of Ontario Oct 2023 – Dec 2023

Sr. Project Control Officer / Project Lead [Strategic Portfolio and Project Execution, EPMO]

Supported the EPMO and provided direct support to the Program Manager through the initiation phase of Project Novus. Focused on the reporting of monthly budget and forecasts, resource allocation/capacity reports, month end accruals, management and tracking of RAID issues/risks, and supported the development of project artifacts.

-Ensured that documentation and artifacts were maintained throughout the course of the project in SharePoint

-Managed and maintained monthly project reports; budget and forecasts, resource capacity plan, accruals

-Reported monthly actuals, provided cost and variance analysis

-Supported the RAID process including identification and documentation of potential risks, issues, development of mitigation strategies & contingency plans, reporting / visibility on all risks, and tracking to resolution

-Collaboratively worked with teams across IMCO and external vendor partners

-Facilitated, organized vendor meetings and communicated meeting minutes

BMO Financial Group Feb 2022 – Sep 2023

Sr. Project Control Officer / Test Management Lead [Capital Markets, Mergers and Acquisitions]

Supported TOMASI (Technology & Operations, Mergers, Acquisitions & Strategic Initiatives); Bank of the West (Test Management Office) and GAM portfolios providing governance, leadership and analysis for adherence to all phases of project(s) life cycle. Fully supported the Program Delivery Managers in administration and performing daily operational aspects of projects to support the PM’s, internal/external stakeholders, business and test leads following BMO’s Project Management framework.

-Managed, coordinated ALM requests and processes for all projects under portfolio

-Maintained the SharePoint and OneDrive project repositories and ensured project artifacts were compliant and centrally stored

-Effectively communicated project information including statuses, weekly dashboards and daily integrity reports to the program manager, business leads, senior executives and project team

-Managed, coordinated and facilitated portfolio project status meetings; document and publish minutes and action items

-Utilized ALM, project scheduling and control tools to monitor project plans, test plans, executions

-Supported internal audit and controls; participated in the development and maintenance of portfolio and PMO processes

-Validated and supported portfolio processes, followed up with PMs and business leads on discrepancies and updated the TMO exit dashboard

-Supported project managers to maintain project RAID statuses to track risks, issues, actions, decisions, and weekly dashboard reporting

-Created and maintained portfolio process and procedures documentation aligning with BMO PMO standards

-Participated in TMO and Program initiatives to enhance and streamline processes, reporting, and tools (i.e. Lessons Learned, RAID, SharePoint, OneDrive and ALM Reporting)

-Monitored project deliverables to support weekly and monthly executive dashboards, decks and reporting; follow up with PMs and resources as necessary to ensure that tasks and milestones are completed on schedule aligning to roadmaps

Bell Business Markets (BBM)

Sr. Project Control Officer / Jr. PM [Cloud Technology - Program] Feb 2021 – Dec 2021

Supported the Cloud Program on an IT transformational project; providing governance, leadership and full support for adherence to the Training and Certifications program rollout. Provided full support to the Program Practice Manager in meetings, administration and performing daily operational aspects of all work streams to support external vendors, the director, and business delivery managers following BBM’s Cloud Practice framework.

-Investigated, proactively trouble shooted, and supported daily resource inquiries for vendors (AWS, Microsoft, Google) portal access, discounts, and access to eSpace; escalate to resolution and communicate to the impacted resource and product manager

-Managed, configured and maintained the BBM Cloud Practice Training eSpace (public and private) enterprise wide, ensuring all training and certification links and content is up to par for program roles including (sales, business, architects and specialists

-Provided training and certification (AWS, Microsoft, Google) weekly / monthly reporting and extracts to the program and delivery managers and supported business / sales teams

-Consolidated and maintained master files for employee training and certification records from all external vendors

-Managed training and certifications and maintained relationships with vendors (AWS, Microsoft, Google, VMware) and Bell product managers, attended meetings and ensured dashboards were refreshed / validated

-Prepared and provided monthly communications to the Program Director on (sales wins, proposals and training certifications) to communicate to Bell enterprise

-Managed and maintained employee training discounts for all vendors (AWS, Microsoft, Google); collaborated with Bell product managers and vendor training specialists; utilized Xvoucher portal to purchase and assign AWS vouchers

-Created all internal vendor registration and discount guides for employees to utilize for Training and certification needs

-Monitored statements of work, consulted with the sr. sales manager to validate monthly reporting; sent out weekly reminders to streamline the repository process refreshed by the sales team

-Submitted monthly cloud reporting for VMware MSP work stream from the commerce portal

BMO Financial Group Feb 2020 – Dec 2020

Sr. Project Control Officer [Canadian Personal & Business Banking – (PMO) Project Management Office]

Supported the NARP (North American Retail Payments) Portfolio; providing governance, leadership and full support for adherence to all phases of project(s) life cycle. Provided full support to the Program Delivery Manager in administration and performing daily operational aspects of all projects to support the PM’s and business leads following BMO’s Project Management framework.

-Managed, coordinated and facilitated portfolio project status meetings; document and publish minutes and action items

-Monitored project deliverables to support weekly and monthly executive dashboards, decks and reporting; follow up with PMs and resources as necessary to ensure that tasks and milestones are completed on schedule aligning to roadmaps

-Validated and supported portfolio monthly financials, followed up with PMs and business leads on discrepancies and updated the financial dashboard

-Supported project managers to maintain project statuses in Clarity to track risks, issues, financials, decisions, and weekly dashboard reporting

-Managed and support yearly accruals process for all projects under portfolio

-Maintained the SharePoint project repository and ensured project artifacts were compliant and centrally stored

-Effectively communicated project information including statuses, weekly dashboards and financials to the program manager, business leads, senior executives and project team

-Utilized Clarity, project scheduling and control tools to monitor project plans, financials, tasks and resource allocations

-Supported internal audit and controls; participated in the development and maintenance of portfolio and PMO processes

-Created and maintained portfolio process and procedures documentation aligning with Technology PMO

-Participated in PMO initiatives to enhance and streamline processes, reporting, and tools (i.e. Lessons Learned, Change Requests, Roadmaps and Spotfire Reporting)

-Successfully supported CEBA under CDN Business Banking and led the business teams under Demarket Fraud & AML, Insolvency and Delinquency work streams to create, build, align, consolidate and implement business workflows to manage CEBA internal / external processes

TMX Group [Capital Markets Industry] Nov 2015 – Nov 2019

Sr. Project Control Officer / Jr. PM [Global Technology Services – (PMO) Project Management Office]

Provided governance, leadership and full support for adherence to all phases of project(s) life cycle, both Agile and Waterfall methodologies including planning, execution and delivery enterprise wide up to and including normalization stage. Second in command to Project Manager in managing and performing day-to-day operational aspects of projects following TMX’s Project Management framework, ensured adherence to scope, budget and timelines maintained with utmost quality. Successfully collaborated with various stakeholders on various IT transformational projects.

-Developed and maintained comprehensive high level integrated project plans, artifacts, milestones and dashboards, necessary for reporting to the Executive Steering Committee

-Chaired and facilitated Weekly Project Schedule Status Meetings with all PM’s, discussed status of deliverables and helped resolve or escalate any risk impacts and issues on critical tasks and/or dependencies with other work streams

-Authored and co-authored establishing the Project Business Case and Project Charter

-Provided weekly and monthly program level progress and health status updates to the sponsor and portfolio

-Communicated and collaborated with various businesses, IT partners and subject matter experts to ensure dependencies, constraints, and risks communicated to program stakeholders and sponsors

-Managed the change control process from submission of formal PCR (Project Change Request). Discussed and analyzed change required, prepared and presented to Executive / Business Forums for approval to proceed with impact assessment and full execution of the change

-Managed, governed and supported the project financials including cash, expenses, internal / external, and P&L view of (both IT and non-IT cost), by tracking actuals and forecast against budget baseline through the use of ChangePoint, WorkDay, MS Project, and JIRA, including reports to the Portfolio executives / PMO of the financial health status and variance explanation

-Identified and supported the tracking, resolution and/or management of issues/actions, risk and project dependencies and escalated to the Project Manager / Head Client Technology Delivery Lead (HCTD) within SLA’s, resulting in project alignment

-Requirements sessions, scrum meetings - facilitated, contributed in discussions, documented details, created process flows, defined ADC’s, allocated resources, and updated project plans

-On-time schedule, time compliance, support and delivery management of (11 projects) with various interconnected work streams within GTS platform. Provided governance support to 2 Directors (IT and PMO), ensured operational effectiveness of execution

CIBC

Project Control Officer [Windows 7 Program; Deployment - Technology] Oct 2014 – Oct 2015

- As part of an IT transformational project: Planned, facilitated, monitored and provided weekly dashboard and status reports for executives utilizing SharePoint

- Managed relationships with various Business delegates, facilitated issue resolution and escalations as appropriate to the Incident and Program management team

- Collaborated with business project managers, application project managers and Line of Business leads to gather requirements and prepare end users readiness for deployment

- Identified and managed dependencies, BMA’s, critical applications, scheduling conflicts, risks, issues and scope changes

- Coordinated with preferred vendors (IBM + Soroc) to schedule business users for migration

- Monitored and tracked overall Portfolio progress and ensured successful migration and LOB targets met

- Proactively analyzed, trouble-shooted potential issues and recommended resolutions

- Assisted in streamlining processes within the deployment team

- Received 2 recognition awards/CIBC communication posts from RBB and Learn/Development line of businesses

TD Enterprise

Program Control Officer [Governance & Control, Global Compliance - FATCA] Jun 2014 – Sept 2014

- Managed change requests (Intake) by solutioning with cross functional teams resulting in consolidation of impact assessments

- Supported senior PM of FATCA (Foreign Account Tax Compliance Act) program and coordinated the implementation of new processes improving operating efficiency (I.e SharePoint)

- Identified and managed dependencies, scheduling conflicts, risks, issues and scope

- Ensured deliverables met budget, complied with standards for quality and timeliness which achieved original objectives

- Supported and streamlined the analysis / assessment of potential program change requests by facilitating meetings, monitoring and maintaining work packages, project specifications and integration schedules

D+H

Project Control Officer [Technology Services] Jan 2012 – Feb 2014

- Managed incoming project requests (Intake) through Triage solutioning with cross functional teams, consolidation of received estimates and reconciling with business cases

- Supported VP of technology, directors (application solutions and program), delivery managers (QA and Dev), project managers and business analysts. Supported 3 lines of business including Payments (cheque printing and identity theft protection), Registry (loan registration) and Recovery (debt recovery) Services

- Maintained technology roadmap, including $12M project budget forecast, actuals and variance, including future initiatives

- Compiled resource allocation of internal and contract resources, resulting in project alignment

- Tracked and reported on portfolio budget, capital and operations expense, internal/external resource costs, hardware and software

- Monitored and maintained data analysis by utilizing MS Excel (v-lookups and pivot tables)

- Worked with PM’s to validate project financials to ensure actuals are accurately reflected in SharePoint

- Prepared bi-weekly Executive deck with project statuses including changes and issues for executive committee

- Reconciled project financials with Finance Team and resolved discrepancies; acted as single-point of contact for HR, Finance, Development, Quality Assurance, Infrastructure and Business Sponsors

- Led lob as the first across the company to have a balanced and complete roadmap, which was leveraged in other lines of business and in companywide re-engineering project which standardized the management of roadmaps

- Created and streamlined resource forecast templates, allowing tracking of supply and demand for resources across multiple disciplines in the delivery team, managed through SharePoint

Bell TV [Telecommunications Industry - Billing Operations]

Project Coordinator / Sr. Statement Production Administrator Feb 2000 – Jan 2012

-Created and managed project logs identifying risks, gaps, major incidents, problems and defects through closure

-Supported PM’s and Sr. executives on all Billing Operations application and infrastructure related projects and initiatives

-Aligned project plans and ensured program remained on schedule; facilitated escalations, change requests and approvals

-Monitored project tracking and work-breakdown structures (WBS) through MS Project. Identified system opportunities, negative trends in processes, system performance, bill accuracy and timing that would reduce support effort/ improve billing experience

-Created standardization of project reporting; including creation, generation and maintenance of operational reports

-Engaged business teams to evaluate solutions, ensure impact and root cause of incidents/problem were prevented

-Collaborated with project teams, facilitated flow of information; implemented standard operation procedure guidelines measuring customer billing incidents deriving from call centers

-Maintained Project and IT Incidents repository including K-Store (SharePoint) storage system for audit purposes

PROFESSIONAL DEVELOPMENT

Managing Multiple Projects, Objectives and Deadlines; Get Organized (Mica management resources)

Communicating with Tact & Finesse; Excelling as a First-Time Manager or Supervisor

Remained proficient with Sarbanes-Oxley (SOx) Act, ensuring all processes are compliant

TECHNICAL SKILLS

Microsoft Suite 2007/2010 (PowerPoint, Excel, Word, Project, Teams); Google GSuite (all applications), Clarity, SharePoint, ChangePoint, WorkDay, Spotfire, Trello, JIRA, Webex, Skype, Smart Sheets, Monday.com, eSpace, Microsoft (LxP) and ESI (CxP) Portals, Google Cloud Advantage Portal, AWS Partner Network, VMware Cloud Provider Commerce Portal, VMware Partner Connect PPR, K-store, CSM, CSG NT ACSR, ECSM, successfully collaborated and worked on IT transformational projects at enterprise level

EDUCATION

Masters Certificate Project Management (MCPM) - 2007

oYork University Schulich School of Business Toronto, Ontario

Business Administration Diploma - 1998

oCentennial College Toronto, Ontario

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