Patient Care Customer Service
Resume:
Deepa
Nepal
Phlebotomist
Pataskala, OH. 43062
*****.*********@*****.***
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Skills
I am a Nepali immigrant and mother of two daughters, trained as a Phlebotomist. My background includes various roles where I developed key skills like teamwork, communication, and attention to detail. Eager to apply my medical training and diverse experience, I am seeking opportunities in healthcare to provide excellent patient care and continue my professional development. I am motivated by the desire to positively impact my community and improve the lives of others through dedicated service.
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Experience Madonna Mission, Chicago, IL. Summer Camp Counselor. June 2012 - August 2012
Responsibilities:
● Child Supervision and Safety: Ensured the safety and well-being of camp attendees by supervising daily activities, maintaining a secure environment, and implementing safety protocols during all camp events and outings.
● Activity Planning and Facilitation: Designed and facilitated a variety of interactive activities aimed at promoting physical, social, and intellectual growth among children aged 6-12. Activities included arts and crafts, sports, educational games, and storytelling sessions.
● Behavior Management: Employed positive behavior
management techniques to encourage respectful and
considerate interactions among campers. Addressed and resolved conflicts effectively, promoting a friendly and inclusive camp atmosphere.
● Communication: Served as a primary point of contact for parents, providing daily updates on their children’s progress and experiences at camp. Engaged in effective communication to foster strong relationships with both parents and campers.
● Team Collaboration: Worked collaboratively with a team of counselors to plan and execute daily schedules and special events. Participated in team meetings to discuss camper progress and strategies for enhancing the camp experience. Skills Developed:
● Leadership: Honed leadership skills through the direct supervision of camp activities, guiding campers in personal and social development.
● Creativity and Problem Solving: Demonstrated creativity in designing engaging activities and solving problems dynamically as they arose during the camp.
● Interpersonal Communication: Strengthened interpersonal and communication skills through daily interaction with children, parents, and fellow staff members, adapting communication styles to various audiences.
● Time Management: Developed strong organizational and time management skills by maintaining a structured daily schedule and adapting flexibly to unforeseen changes or challenges. Dunkin’ Donuts, Fairview Park, Ohio Crew Member/Cashier. August 2013 - May 2014
Responsibilities:
● Customer Service: Delivered high-quality customer service by greeting and serving customers in a friendly and efficient manner. Assisted customers with order selection, provided detailed information on menu items, and responded to inquiries and complaints with a positive attitude.
● Cash Handling: Managed all cash and credit transactions at the point of sale with accuracy and efficiency. Responsible for opening and closing the cash register, ensuring that transactions were balanced at the end of each shift.
● Order Preparation: Prepared and assembled food and beverage orders according to Dunkin’ Donuts’ standards, ensuring all products were fresh and served promptly. Maintained knowledge of current promotions and menu items to provide recommendations based on customer preferences.
● Cleanliness and Hygiene: Maintained a clean and organized work area in compliance with health and safety regulations. Conducted regular cleaning of machines, utensils, and dining areas to ensure a hygienic environment for both customers and staff.
● Inventory Management: Assisted in inventory control, including stocking and replenishing items as needed. Participated in periodic inventory counts and reported low stock levels to management to ensure continuous availability of products. Skills Developed:
● Teamwork and Collaboration: Worked closely with a team of staff members to ensure efficient operation of the store, demonstrating strong collaborative skills and the ability to work well under pressure.
● Communication Skills: Developed effective communication skills through daily interactions with customers, resolving issues, and ensuring a satisfactory customer experience.
● Attention to Detail: Honed attention to detail by accurately taking orders and processing transactions, ensuring all customer requests were met accurately.
● Adaptability and Problem Solving: Demonstrated adaptability and problem-solving abilities in a fast-paced environment, quickly addressing and rectifying any issues that arose during shifts.
Suzanna’s Kitchen, Duluth, GA. Food Packer.
June 2014 - November 2014
Responsibilities:
● Food Packaging: Efficiently packaged food products according to company standards and health regulations. Ensured that all items were correctly sealed, labeled, and prepared for shipment or storage, maintaining a high level of quality control.
● Assembly Line Work: Worked as part of an assembly line, maintaining a consistent pace with team members to meet production targets. Adjusted to various roles within the line to support shifts in demand and employee availability.
● Quality Assurance: Conducted visual and physical inspections of food items before and after packaging to ensure compliance with quality standards. Reported any inconsistencies or defects to supervisory staff to prevent food waste and maintain product standards.
● Hygiene and Safety Compliance: Adhered to stringent health and safety guidelines to maintain a clean and safe working environment. Properly used personal protective equipment
(PPE) and followed all sanitary procedures, including regular handwashing and workspace cleaning.
● Inventory Management: Assisted in the management of packaging materials and food inventory. Replenished supplies as needed and helped maintain organized storage areas to streamline the packing process and reduce downtime. Skills Developed:
● Efficiency and Speed: Developed the ability to work quickly and efficiently in a fast-paced environment, ensuring high productivity and meeting tight deadlines without compromising on quality.
● Attention to Detail: Enhanced attention to detail by accurately following packaging specifications and spotting potential quality issues before products were distributed.
● Team Coordination: Strengthened teamwork skills by collaborating effectively with other line workers, coordinating efforts to maximize productivity and responding adaptively to workflow challenges.
● Health and Safety Awareness: Gained significant knowledge of health and safety practices specific to the food production industry, understanding the importance of maintaining cleanliness and following safety protocols.
Cynergy, Norcross, GA. Cell Phone Assembly and Data Recycling Technician.
November 2014 - April 2015
Responsibilities:
● Cell Phone Assembly: Assembled various components of cell phones on a production line. Followed detailed assembly instructions, blueprints, and quality control processes to construct cell phones accurately and efficiently. Performed basic testing to ensure devices functioned according to specifications before they were passed on to the next phase of production.
● Data Recycling: Responsible for the secure deletion and recycling of data from old phones. Utilized specialized software to wipe data, ensuring all personal information was permanently removed in compliance with company policies and privacy laws. Conducted diagnostics to confirm that devices were clean and ready for refurbishment or recycling.
● Quality Control: Inspected both assembled and recycled phones to ensure they met quality standards. Identified defects and reported issues to the production supervisor to prevent future occurrences and maintain product quality.
● Inventory Management: Managed inventory of parts and tools required for assembly and recycling processes. Kept records of supplies used and alerted the management about the need for restocking to avoid disruptions in the production line.
● Equipment Maintenance: Performed regular maintenance on assembly and data wiping equipment to ensure optimal performance. Troubleshot minor equipment malfunctions and coordinated with technical teams for more significant repairs, minimizing downtime.
Skills Developed:
● Technical Proficiency: Gained substantial technical skills in electronic assembly and data security practices, understanding the intricacies of cell phone components and the importance of data protection.
● Precision and Accuracy: Enhanced precision and accuracy in handling delicate electronic parts and executing fine motor tasks required for phone assembly and data wiping processes.
● Problem-Solving: Developed strong problem-solving abilities by identifying issues in the assembly line and data recycling processes and implementing effective solutions.
● Teamwork and Communication: Worked effectively within a team setting, communicating clearly with peers and supervisors to ensure a seamless production flow and quick resolution of any operational issues.
● Regulatory Compliance: Learned to adhere strictly to industry regulations concerning electronic waste and data privacy, understanding the legal and environmental implications of the recycling process.
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Education Sullivan High SchoolGraduated 2013.
6631 N Bosworth Ave, Chicago, IL 60626.
Phone: 773-***-****
Highlights:
● Academic Achievement: Successfully completed a
comprehensive high school curriculum, excelling in coursework that prepared me for both collegiate studies and practical career paths.
● School Activities: Actively participated in various clubs including the Science Club, Math Club, and Asian Club, which enhanced my teamwork and leadership skills. My involvement in the Perfect Attendance Club reflects my commitment and reliability.
● Awards: Received recognition for perfect attendance throughout my academic tenure, and consistently achieved As and Bs, demonstrating a strong dedication to academic success. Cuyahoga Community College. Attended 1 Semester. Fairview Park, Ohio
Highlights:
● Academic Pursuits: Enrolled in general education courses that provided a foundation in various academic disciplines, contributing to a well-rounded educational experience.
● Skills Development: Focused on developing critical thinking and analytical skills through coursework that emphasized practical applications of theoretical knowledge.
● Transition and Adaptation: Adapted to a new academic environment, learning to manage the demands of college-level studies and expanding my intellectual and social horizons. ㅡ
Awards Perfect Attendance Award: Recognized for consistent and punctual attendance throughout the academic year at Sullivan High School. This award highlights my commitment to reliability and dedication, traits that I bring to both academic and professional environments. Academic Achievement: Consistently achieved a grade point average that reflects a combination of As and Bs during my high school education. This accomplishment demonstrates my ability to grasp a variety of subjects, maintain a strong work ethic, and adapt to diverse academic challenges.
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