Epic Beaker North Carolina
Resume:
C O N T A C T E X P E R I E N C E
919-***-**** phone
Jacksonville, North Carolina 28540 address
August 2022 - March 2024
Epic Beaker Principal REMOTE
University Hospitals, Ohio
P R O F E S S I O N A L S U M M A R Y
Epic Beaker Principal Trainer and Instructional Designer professional passionate about leveraging my
comprehensive healthcare knowledge to provide practical training and create engaging materials. I have worked as a Phlebotomist, Clinical laboratory scientist, (Medical Laboratory Technologist) Cytologist, Histologist, and Surgical technologist. These roles have given me the background experience that provides the lab with the confidence that I understand and can create and
customize workflow with the assistance of the SME’s and CRB's Curriculum Review Boards.
E D U C A T I O N
Adobe Creative Suites
September 12, 2020
Certification Epic Beaker Curriculum
March 2024
Certification Snagit and Camtasia 2023 Version
January 2014
Bachelor of Science (B.S.) in Health Care Management Norfolk State University, Norfolk, VA, US
• Supported over 50 outpatient labs and15
hospital labs.
• Upload tipsheet onto the dashboard
• Monitored Conerstone for End user completion
of assigned and passed classes in order to be
granted access for go live.
• Update curriculum materials after optimization
and Epic Upgrades using Nova notes and marked
documented them as completed.
• Escalated Service Now tickets to analyst that
I could not resolved or needed to be or if it
is a system wide issue.
• Created and escalated Service Now tickets
that are CRITICAL and interrupted patient
care.
• Uploaded dashboard in POC
• Built Outstanding lists
• Marked Nova notes as completed and
determined of Tip sheet or classes were
need to upgraded material
• Created on the fly curriculum during go live for facility that were add example Research not part of the University Hospital and Respiratory Therapist
• Created inpatient curriculum for the Rover (a
mobile device the lab uses to collect specimens.
• Met with Pathologist, Fellow, and Residents Update and review Job Aides, Quick Start Guides
• Met with billing, lab director and other manager to for demos for Requisition Entry
• Created engaging training materials such as
animated PowerPoints, scenarios, training videos,
and Key takeaways questions.
• Developed comprehensive training materials,
including user guides, job aids, and reference
documents with the assistance of the SME's
• Created and emailed HOT SHEETs during go live
that needed immediate attention. Such as not
marking the specimen as collected in Beaker
affecting patient care.
• Sent out Credentialed trainers to problem areas. C Y N T H I A C O O K E
P R I N C I P A L T R A I N E R 1 0 Y E A R S O F E X P E R I E N C E August 2021 - September 2022
Epic Beaker Principal Trainer REMOTE
Alameda Health, California
• Trained AP/CP Clinical Pathology and Anatomic
Pathology
• Attended Beaker and lab meetings
• Created curriculum with the assistance of the SMEs to optimize and update curriculum for on-boarding
Sent out training materials and instructions on how to download the proper software for virtual train
• Created New hire curriculums.
• Developed comprehensive training materials,
including user guides, job aids, and reference
• Trained Epic Beaker application (laboratory) to both Clinical Pathology and Anatomic Pathology
• Worked with Analysts and other application
analysts to ensure the training curriculum and
training environments reflected the upgrade build
and clinical workflows
• Created interactive exercises that encouraged end users to recall what they learned and apply it to the Exercises
• Implemented a new way to support end-users
during virtual go-live via Zoom
• Developed alternative training methods if expected improvements are not seen
• Attended Beaker Analyst and Lab meetings to
obtain information for use in training programs and to inform management of training program status
• Uploaded end user grade in LMS (CornerStone)
• Skilled in using various software applications and programs including Microsoft Office and Adobe
Creative Suite.
February 2021 - August 2021
Epic Beaker Credentialed Trainer REMOTE
Advent Health, Florida
• Trained AP/CP Clinical Pathology and Anatomic
Pathology
• Used by Medical Technologist background to assist the Principal Trainer
• Train the trainer to teach classes to be a permanent trainer after the project ends
• Managed classroom attendance and ensured that
LMS was updated, and rosters submitted.
• Coordinated with Subject Matter Experts to ensure accuracy in course content.
• Sent out invites and training materials to end user for training
• Developed and delivered training material to new hires in a variety of settings.
• Facilitated training using virtual meeting tools like Zoom and Microsoft Teams.
• Utilized software such as Learning Management
Systems for tracking attendance and completion
rates of courses and programs offered.
November 2020 - February 2021
Epic Beaker Principal Trainer REMOTE
VCU, Richmond
• Created Curriculum Met the CRB(Curriculum Review Board) Completed Curriculum Matrix Role Analysis
Attended various workgroups
• Met with SMEs and CRBs to assist with the
customization to create the appropriate training
materials
• Attended my One on Ones with my training
manager
• Documented Orion and Notebook issues and
completion of the task
• Completed Buckets and Deliverables or marked
them in progress or completed
• Met with my Application Coordinator manager once a week to give updates on training materials
• Determined the class time using role analysis and end users
• Follows guidelines for curriculum and instructional program development equipment and
implementation
• Used the cookbook, and documented assistance in
building the training environment
• Attended Playbook workgroups for any changes in
the workflows
• Sent Analyst and AC curriculum to be checked off
and completed for training
• Participated in workflow analysis and design with Subject Matter Experts for workflow and
customization for Anatomic/CP
• Completed Role Analysis, Curriculum Development, Deliverables, buckets, setting up invites for CRBs for
• AP/CP, creating an assessment, creating classes in the Learning management system, training
Credentialed trainers, testing, and retesting the
environment.
July 2020 - November 2020
Epic Beaker Credentialed Trainer REMOTE
Aurora Health
• Trained AP/CP Clinical Pathology and Anatomic
Pathology
• Beaker Credentialed Trainer, This was a CALL BACK FOR 2ND WAVE
• Train the Trainer (Subject Matter Expert ) to train the organization once the project is over.
• Developed and delivered training material to new hires in a variety of settings
• Attend and lead demos during lunch and learn
about new workflows
• Created Zoom links to send out Training materials for end-user virtual training
• Administered EUPA (End user Proficiency
Assessment) and mark as completed in the LMS
• Check End-user Security and template
April 2020 - July 2020
Epic Beaker Credentialed Trainer REMOTE
University of Illinois Hospital, Chicago
• Trained AP/CP Clinical Pathology and Anatomic
Pathology
• Assisted Principal Training by using my background as a Medical Technologist to explain how EPIC
worked.
• Organized and obtained training job aids, and
course materials with the assistance of the SMEs
• Developed and delivered training material to new hires in a variety of settings
• Email Invites and training materials to end users for training.
• Facilitated training using virtual meeting tool
(Zoom, Microsoft, and Web Ex)
• Analyzed learner data and identified areas needing improvement to drive better outcomes
• Utilized software such as Learning Management
Systems for tracking attendance and completion
February 2020 - April 2020
Epic Beaker Credentialed Trainer REMOTE
Jefferson University Hospital, PA
• Trained AP/CP Clinical Pathology and Anatomic
Pathology
• Facilitated training using virtual meetings Web Ex and Teams for meetings Sent out invites that
included training materials for Virtual training
• Created and maintained comprehensive training
manuals for use by staff members
• Train the Trainer or subject matter experts to train end user via Trainer program.
• Assessed End-user understanding through pre- and post-training evaluations
• Utilized software such as Learning Management
Systems (Cornerstone) for tracking attendance and
completion
• Communicated using Teams and Texting for go-live virtual training.
January 2020 - January 2020
Epic Beaker Credentialed Trainer
UPMC, PA
• Trained Clinical Pathology
• Utilized my lab background to assist the principal trainer
• The job ended due to COVID-19Job ended due to
COVID-19
• Conducted pre-and post-training assessments to
measure the impact of training
• Contributed ideas at team meetings regarding new approaches for delivering training
• Scheduled classes and training sessions based on classroom and equipment availability
• Compiled reports in LMS to monitor end user
training and completion of the EUPA(End User
Proficiency Assistement)
September 2019 - December 2019
Epic Beaker Credentialed Trainer
Aurora Health, Milwaukee, Wisconsin
• Trained AP/CP Clinical Pathology and Anatomic
Pathology
• Assisted Principal Trainer using my Lab Tech
background
• Credentialed 23 lab employees to train classes
• Utilized my lab background to assist the principal trainer
• Updated new hire Onboarding training materials
with the assistance of SME
• Train the Trainer who was a full-time employee to train end users during and after the project
• Traveled to Kenosha, Green Bay, and Milwaukee to set up training in the room
• Compiled reports in LMS to monitor end-user
training and completion of the EUPA
June 2019 - September 2019
Epic Beaker Principal Trainer
Prime Health, N.J
• Trained AP/CP Clinical Pathology and Anatomic
Pathology
• I played a crucial role in supporting, training, and developing a curriculum for all Prime Health
• Hospitals located in New Jersey
• As the exclusive trainer, I worked closely with each hospital, customizing training sessions to their
specific needs
• To make scheduling easier, I maintained an open
calendar on Outlook, allowing end-users in the four
• Deferent hospitals and outpatient centers to book training slots
• For those who couldn't leave their departments, I sat alongside them on benches, providing hands-on
training
• I also configured printers and conducted the testing environment
• End-users could reserve convenient 45-minute slots to meet with me."
• Developed comprehensive training materials,
including user guides, job aids, and reference
documents
• Maintained records of completed training and of
end users to gain access to production during GO-
• Live
• Developed training procedures and program
curriculum to support corporate objectives
• Check the printer's Pathology sides and specimens
• Managed multiple project timelines simultaneously while meeting tight deadlines
• Maintained positive relationships with participants by providing timely feedback and support
throughout their learning journey
• Implemented new technologies to enhance the
delivery of training programs
• Contributed to employee development plans in
support of job-specific skills development
• Developed alternative training methods if expected improvements are not seen
• Evaluated course instructors and provided
individualized referrals for continued skills
development.
January 2019 - June 2019
Epic Beaker Credentialed Trainer
Tower Health, Reading, PA
• Trained Clinical Pathology
• Trained Anatomic Pathology Using CO-PATH
• Utilized my lab background to assist the principal trainer
• Utilized various software programs such as
PowerPoint, Adobe Creative Suite,
• Established relationships with key stakeholders and vendors to ensure the successful implementation of training initiatives.
• Organized and obtained training job aids, course materials, and handouts
• Compiled reports in LMS to monitor end-user
training and completion of the EUPA
• Managed classroom logistics including setup and
tear down of equipment and materials distribution
• Adapted curriculum content based on audience size and level of knowledge before delivering
presentations
• Set up classroom training a day before class
• Prepared training with SME's assistance during
optimization of new hire training and managed on-
boarding process.
• Prepared presentations using PowerPoint slides
that highlighted key points from each lesson of
training material.
August 2018 - December 2018
Epic Beaker Credentialed
Trainer UNC Health, Morrisville, N.C. AP
• Utilized my lab background to assist the Principal trainer
• Checked training room, computer workstation,
Rovers, and materials the day before training
• Arrive an hour before training to check the room and device and pass out training materials, and
name
• Collaborated withSME's (subject matter experts )to design effective course content that met
organizational objectives.
• Tag for the end user to write their names and place it inform of their workstation
• Organized and obtained training job aids, course materials and handouts
• Conducted pre-and post-training assessments to
measure the impact of training
• Developed and delivered training materials
• Participated in Dress Rehearsal
• Managed multiple projects simultaneously while
adhering to tight deadlines
• Contributed ideas at team meetings regarding new approaches for delivering training
• Update new hire training materials
• Scheduled classes and training sessions based on classroom and equipment availability
• Compiled reports in LMS to monitor end-user
training and completion of the EUPA
August 2017 - July 2018
Epic Beaker Credential Trainer
Main Line Health, PA
• Trained AP/CP Clinical Pathology and Anatomic
Pathology
• Printed materials and commute to the training
center
• Mark End user present, hand out training materials
• Access end-user knowledge by testing and passing the proficiency (EUPA)
• Arrived at the classroom one hour early to set up the classroom
• Provided hands -on support to end - users, during Go-Live.
• Created interactive exercises that encouraged
critical thinking among participants.
• Communicated with SMEs to create On boarding
training materials
February 2017 - August 2017
Epic Beaker Pathologist Trainer
UVA, Charlottesville, Va
• Trained AP/CP
• Utilized my lab background to assist the Principal trainer
• Organized and obtained training job aids, course materials and handouts
• Conducted pre- and post-training assessments to
measure the impact of training
• Developed and delivered training materials
• Participated in Dress Rehearsal
• Managed multiple projects simultaneously while
adhering to tight deadlines
• Contributed ideas at team meetings regarding new approaches for delivering training
• Update new hire Created training materials
• Scheduled classes and training sessions based on classroom and equipment availability
• Compiled reports in LMS to monitor end user
training and completion of the EUPA
January 2017 - February 2017
Sunquest Trainer
Norton Health Care, Kentucky
• Trained Blood bank, Core lab and Specimen
Handling.Instructional lead
• Develop and update training materials, including curriculum, tip sheets, and optimization documents
• Create user-friendly training content that enables healthcare professionals to effectively use Epic
software in their daily work .
June 2016 - December 2016
Epic Beaker Credentialed Trainer
Medical Center
• In-person training
• Trained AP/CP
• Utilized my lab background to assist the Principal trainer
• Organized and obtained training job aids, course materials, and handouts
• Update new hires Created training materials
• Conducted pre-and post-training assessments to
measure the impact of training
• Developed and delivered training materials meeting with SME's and Curriculum Review Board
• Participated in Dress Rehearsal
• Managed multiple projects simultaneously while
adhering to tight deadlines
• Contributed ideas at team meetings regarding new approaches for delivering training
• Scheduled classes and training sessions based on classroom and equipment availability
• Compiled reports in LMS to monitor end-user
training and completion of the EUPA
January 2015 - June 2016
Epic Beaker Credentialed Trainer
Novant Health, N.C.
• In-person training
• Utilized my lab background to assist the principal trainer
• Organized and obtained training job aids, course materials, and handouts
• Conducted pre-and post-training assessments to
measure the impact of training
• Developed and delivered training materials with the assistance of the SME' analyst
• Participated in Dress Rehearsal
• Managed multiple projects simultaneously while
adhering to tight deadlines
• Contributed ideas at team meetings regarding new approaches for delivering training
• Update new hire training materials
• AP/CP classes
• Scheduled classes and training sessions based on classroom and equipment availability
• Compiled reports in LMS to monitor end-user
training and completion of the EUPA
• Traveled to Novant Locations
December 2015 - June 2016
Epic Beaker Credentialed Trainer
St Luke Hospital, Allentown, PA
• In-person training
• Trained CP/AP
• Assisted Principal Training, SME, and Curriculum Review Board to create curriculum and training
materials
• Train the trainer to be a permanent trainer after the project ends
• Managed classroom attendance and ensured that
LMS was updated, and rosters submitted
• Utilized my lab background to assist the principal trainer
• Organized and obtained training job aids, course materials, and handouts
• Conducted pre-and post-training assessments to
measure the impact of training
• Developed and delivered training materials
• Participated in Dress Rehearsal
• Update new hires Created training materials
• Trained 10 to 14 AP/CP classes
• Scheduled classes and training sessions based on classroom and equipment availability
• Compiled reports in LMS to monitor end-user
training and completion of the EUPA
January 2015 - July 2015
Application Beaker Specialist
Duke University Health System, N.C
• User Service now to document issues with software or applications
• Created documentation for the Help Desk for first resolution).Duke University
• Understand the complexity, and interdependencies of the various systems, applications, and
infrastructure deployed in support of information
technology services
• Monitor all customer support calls in the call
tracking system, return calls from customers, as
well as enter new problems or results into the call- tracking database
• Record, track, and document the service desk
request problem-solving process, including all
successful decision made and action taken, through to final resolution
• Evaluate documented resolutions, analyze trends, develop and improve process and procedures that
are efficient and restore customer service quickly
• Participated in cross-team projects in developing and documenting procedures for triage and
problem resolution of new applications or
information technology-related services related
• Created and tested Quick Tips for Service Desk with first resolution for Maestro Care (Epic) such as
closing encounters with the proper Knowledge Base
• Resolved device support issues for zebra printers and EPS (Epic print Server) issues
• Grant user access to other provisioning to various applications
• Implement work processes and procedures to
ensure a quick and effective resolution to technical problems for the help desk
• Supported, and troubleshoot over 2,000
applications including rover and all Maestro Care
Applications
• Develop knowledge base articles and work
instructions for use by the department and for
inclusion into Service Now
• Provide support for technical escalation of IT issues, supporting both application and operational 1st
level technical and customer support via phone,
web submission, or email using Service Now for
hardware and software issues
• Understand the complexity, and interdependencies of the various systems, applications, and
infrastructure deployed in support of information
technology services
• Open tickets and escalate problems to appropriate groups outside When necessary, escalate IT issues
to the service desk
• Used diagnostic tools to help troubleshoot and
solve problems
• Keep track of service requests and document the
entire problem-solving process, including all
decisions and actions taken until the issue is
resolved
• Assess documented solutions, identify trends, and develop more efficient processes and procedures
• To restore customer service promptly
• Collaborate with other teams to develop and
document triage and problem resolution
procedures for new applications or IT services
• Create and test Quick Tips for the Service Desk to improve first-resolution rates for Maestro Care
(Epic), including closing encounters using the
appropriate Knowledge Base
• Resolved device support issues for zebra printers and EPS (Epic print Server) issues
• Assisted in closing encounters Grant user access to other provisioning to various applications
Implement work processes and procedures to
ensure a quick and effective resolution to technical problems Supported troubleshooting over 2,000
applications including rover and all Maestro Care
Applications
• Develop knowledge base articles and work
instructions for use by the department and for
inclusion into Service Now
• Provide support for technical escalation of IT issues, supporting both application and operational teams
• Assisted in the development of Beaker processes to improve IT support end Users to resolve issues at
first resolution
• Analyzed trends in customer support requests to
identify areas of improvement in the help desk
operations process
• Provided Tier 2 support for escalated tickets from help desk technicians
• Built strong relationships with external vendors providing support services such as call centers or help desk teams
• Provided support for remote users through remote desktop connections or phone calls
• Monitored help desk requests through the ticketing system
• Provided technical support to users via phone calls, emails, or remote desktop sessions.
May 2014 - October 2014
Epic Beaker Credentialed Trainer
Duke University Health System, Durham, N.C.
• Trained AP/CP Clinical Pathology and Anatomic
Pathology
• Assisted Principal Training, SME, and Curriculum Review Board to create curriculum and training
materials
• Train the trainer to be a permanent trainer after the project ends
• Managed classroom attendance and ensured that
LMS was updated and rosters submitted
• Registered, and graded exams for employees for
Beaker classes via LMS
• Activation Support for Beaker during GoLive
• Trainer, Go-Live Support, Order Entry, Results,
Patient List, Work List Manager, Outstanding list, Specimen Receiving, Send out Bench, and Packing
January 2007 - May 2014
Medical Technologist
Sentara Healthcare, Va
• Conduct laboratory tests, procedures, experiments, and analyses to provide data for diagnosis,
treatment, and prevention of disease
• They analyze bodily fluids like blood, urine, and spinal fluid, to determine the presence of normal
and abnormal components
• Enter results using Epic ambulatory Beaker
• Performed laboratory tests and procedures
accurately, efficiently, and according to established protocols
• Interacted courteously with physicians, hospitals, administrators, vendors, and other ancillary
departments
• Created a productive work flow to accompany the
epic system
• Trained personnel for other primary cares and
interns and students
• Effectively followed up in Epic for overdue,
duplicate, and missing results from outside
reference labs
• Efficiently document to maintain a positive Audit
Trails and Revenue Cycle by reviewing the charges, sending a message to the appropriate department
to apply charges using the Charge Capture
• Monitored Epic Orders and notify providers of
ordering errors to maintain best practice
• Used Qualitative and quantitative statistics, to be productive and decrease cost
• Troubleshoot and resolved patients' insurance and billing issues, closing encounters, Level of Service, note writer, addendum, and use of in-baskets
• Developed quality control measures to ensure
accuracy of test results
• Developed detailed documentation outlining all
steps taken during the testing process.
• Supervised, trained and directed lab assistants, medical, and clinical laboratory technicians and
technologists, and other medical laboratory
workers engaged in laboratory testing.
May 2002 - September 2007
Clinical Laboratory Scientist
Duke University Health, N.C.
• Ordered lab in Beaker,,PathNet, Cerner and IDX
• Trained provider to read Wet Preps
• Assisted in investigating insurance-related issues
• Trouble shoot Cener issues Ordered approved
testing using ICD9
• Provide proper coding for billing
• Knowledgeable of diversity and workplace issues
• Strong attention to detail
• Processed specimens
• Use proper technique when collecting specimens
• Ability to interact with all levels of management
• Strong organizational skills
• Collected urine for cultures and sensitivity,
Collected throat swabs for strep test and cultures
• Preformed Proficiency testing using API, CAP
• Performs CBC on coulter, TSH, and PSAs on Mini
Vidas
• Followed OSHA and JACHO policies and procedures
• Retrieve and analyze chart and information systems
• Preformed Urinalysis on clinitek status 50
• Worked independently
• Knowledgeable of diversity and workplace issues
• Preformed, Hemo A1c using the DCA2000
• Provide troubleshoot insurance issues to get the proper ICD 9 code
• Trouble shoot Cener issues Ordered approved
testing using ICD9
• Provided proper coding for billing
• Use proper technique when collecting specimens
• Ability to interact with all levels of management
• Administered waived to complex testing: Preformed Rapid Strep, Mono, Flu testing, H.Pylori, Sed rate
• Spun Crit, Urine Dip, Flu Testing A and B, PT/INR, Microscopic, KOH and Wet Preps, Test hemocult
test, finger stick, glucose, pregnancy testing, Strep, and cultures for urines, GC and Chlamydia
• Collected throat swabs for strep test and cultures
• Preformed Urinalysis on clinitek status 50
• Worked independently
• Performed maintenance activities on laboratory
equipment such as calibrating instruments
according to the manufacturer's instructions
• Maintained cleanliness of work area following
proper infection control guidelines; sterilized
equipment after each use
• Maintained accurate records of all data collected during testing processes; performed quality control checks on machines regularly
• Participated in continuing education courses
related to medical technology advancements; kept
abreast of industry trends and best practices
• Reviewed patient history before performing tests; assisted with interpretation of results when
requested by doctors or nurses
• Interpreted clinical data from patients' results utilizing knowledge of scientific principles and
techniques to inform decisions made by medical
staff
• Responded quickly and efficiently to urgent
requests from clinicians while adhering to strict
deadlines
• Identified abnormal test results to refer to
pathology for further review
• Prepared and calibrated test instruments and
equipment to drive the accuracy of tests
• Accessioned patient specimens by placing doctor's orders into the computer
• Collected blood or tissue samples from patients, observing principles of asepsis to obtain blood
sample
• Supervised, trained, and directed lab assistants, medical, Providers, and clinical laboratory
technicians technologists and other medical
laboratory workers engaged in laboratory testing
• Analyzed specimens using a variety of techniques such as flow cytometry, ELISA assays, and Western
blotting
• Performed routine maintenance on laboratory
instruments to maintain optimal performance
levels
• Assisted in training new personnel on laboratory procedures and quality control practices
• Troubleshot instrument issues quickly to minimize downtime during regular operating hours
• Ensured compliance with safety protocols and
regulatory standards set forth by CLIA
• Demonstrated excellent communication skills while interacting with patients, doctors, and other
healthcare staff members
• Set up, maintained, calibrated, cleaned, and tested the sterility of medical laboratory equipment
• Ensured compliance with HIPAA regulations
regarding patient privacy rights
• Conducted chemical analyses of body fluids, such
as blood, or urine, using a microscope or automatic analyzer to detect abnormalities or diseases and
enter findings into the computer
• Maintained and operated laboratory equipment,
including centrifuges and spectrophotometer
microscopes
• Obtained specimens, and cultivated, isolated, and identified microorganisms for analysis
• Interpreted test results according to established guidelines.
April 2000 - May 2002
Medical Laboratory Technologist
Wake, Wake Medical Center, Raleigh, North Carolina
• Preformed Neonate Bilirubin test
• Independently worked STD, Neonate, Teen, and
Prenatal care well-child clinics
• Processed specimen to be sent out to Labcorp
• Collect specimens for Studies such as Herpes, HIV, and other communicable disease
• Plated Micro for urine and GC and chlamydia
• Performed Urinalysis positive
Contact this candidate