Customer Service Representative
Resume:
RICHARD BEALL
ad77w8@r.postjobfree.com
CUSTOMER SERVICE PROFESSIONAL
Results-oriented Customer Service Specialist with extensive experience and honorable recognition in the hospitality industry. Proven ability to understand complex material and tailor information to the needs of the target audience. Willingness and ability to accept new challenges, adapt quickly to constantly changing environments, and train others in the field. PROFESSIONAL EXPERIENCE
SOUTHWEST CREDIT SYSTEMS, CARROLLTON, TX February 2024 - present SWC Systems is a collections services firm mastering in accounts receivable management and consumer services.
Collections Agent - NTTA
● Collecting outstanding toll fees
● Contacting clients to remediate toll tag accounts
● Responding to customer inquires
WELLS FARGO, RICHARDSON, TX August 2022- December 2022 Wells Fargo & Company is a multinational financial services company serving personal, corporate, and community accounts.
Remediation Department
● Contacted former customers of account balances
● Distributed funds to customers’s estates
● Resolved inactive accounts
● Responded to customer inquires
NTT DATA, DALLAS, TX December 2021- June 2022
NTT Data is a trusted global innovator of IT and business services helping clients transform through consulting, industry solutions, business process services, IT modernization and managed services.
Customer Service Representative
● Received incoming customer inquiries
● Resolved customer medical claims
● Maintained quality control on all incoming customer calls TATA CONSULTANCY SERVICES (TCS), DALLAS, TX April 2021- October 2021 Tata Consultancy Services is a global leader in IT services, consulting & business solutions with a large network of innovation & delivery centers.
Employee IT Help Center
● Completed technology onboarding for new employees.
● Resolved employee inquiries on new accounts.
● Provided quality assurance for incoming and outcoming calls. DXC TECHNOLOGY, PLANO, TX May 2020- November 2020
DXC Technology runs mission-critical systems with the latest technology innovations to deliver better business outcomes and new levels of performance, competitiveness and experiences for our customers.
IT Help Desk
● Received incoming technology assistance requests.
● Troubleshooted internal software issues.
● Documented user feedback.
● Delivered input on quality assurance metrics for user software. IQOR, PLANO, TX August 2019- December 2019
iQor is a business process outsourcing company which provides customer service, third-party collections and accounts receivable management.
Customer Service Representative
● Received incoming inquires about customer accounts
● Resolved delinquent customer accounts
● Educated customers about client products and services. GENPACT, RICHARDSON, TX July 2017- January 2019
Genpact is a global professional services firm that drives digital-led innovation and digitally-enabled intelligent operations for Global Fortune 500 companies. Process Associate - Content Review Analyst
● Reviewed user posts and videos for compliance with guidelines provided by the client.
● Investigated and resolved issues reported on the client's site.
● Gathered and analyzed data to develop processes to improve overall user experience on the client's site.
PROSTAFF/ATTERRO, DALLAS,TX March 2012- February 2017 Pro staff, a member of Atterro family brand,connects talented individuals looking for administrative and industrial work with leading companies across the country. Document Preparation Specialist- Datamax
● Sorted and organized confidential documents received from private companies
● Prepared each document for scanning onto clients’ hard drives for paperless document organization
● Provided quality control of documents once scanned to ensure accurate visibility of data Customer Service Representative - Marlboro
● Provided consumers with step-by-step instructions on account access and troubleshooting.
● Informed consumers of promotions and award-winning sweepstakes held year-round.
● Executed shipping and handling of promotional items won by consumers. HUMANA, DALLAS, TX October 2010- October 2011
Customer Service Representative
● Educated customers and consumers about Humana products and services over the telephone and through face-to-face briefings.
● Analyzed, documented and resolved customer concerns and questions regarding health care benefits.
● Demonstrated a thorough knowledge of Humana/Medicare health plans and assisted clients in processing insurance claims.
EDUCATION
B.A., Computer Science, EAST TEXAS BAPTIST UNIVERSITY, Marshall, TX
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