Community Manager Property
Resume:
Tiffany Gentry
Property manager
Chesapeake, VA *3322
ad77nf@r.postjobfree.com
Driven, self-directed property management professional with 26 years’ experience seeking to leverage background and experience looking for next career step with a respected organization. Highly skilled in coordinating vendors and teams to maintain short- and long-term leases and to deliver high quality service and achieve resident satisfaction objectives. Demonstrated ability to optimize property management activities, improve resident service, and grow revenues. Property Management Tenant and Vendor Relations Leadership Office Management Contract Administration and Strategic Planning. Authorized to work in the US for any employer
Work Experience
Property Manager
GEM Management LLC - Chesapeake, VA
May 2021 to Present
Responsible for managing and handling communication in both directions. As the Community Manager of this tax credit property I am involved in various activities such as communications, PR, social media, events, and content creation.
• Proven work experience as a community manager With over 18 years of experience
• Experience planning and leading community initiatives
• identify and track relevant community KPIs
• Excellent verbal communication skills
• Ability to interpret website traffic
• Knowledge of online marketing
• Attention to detail, critical-Thinker and problem solver
• Yardi experienced
Maintaining budgets by maintaining the property and overseeing maintenance crew Community Manager
Franklin Johnston - Chesapeake, VA
November 2019 to March 2020
Responsible for managing and handling communications in both directions. As the Community Manager I am involved in various activities such as communications, PR, social media, events, and content creation.
• Proven work experience as a community manager With over 18 years of experience
• Experience planning and leading community initiatives
• identify and track relevant community KPIs
• Excellent verbal communication skills
• Ability to interpret website traffic
• Knowledge of online marketing
• Attention to detail, critical-Thinker and problem solver Maintaining budgets by maintaining the property and overseeing maintenance crew Refinishing Sales
Central Wholesalers - Newport News, VA
August 2014 to August 2019
I handled Refinishing sales for the entire Hampton Roads area from Williamsburg into Moyock Currituck Inn Elizabeth city.
Planned and carried out all sales activities on assigned accounts or areas.
• Responsible for ensuring customer satisfaction, managing quality of product and service delivery.
• Generated and qualified leads, source and develop client referrals, prepare sales action plans and strategies.
• Scheduled sales activity.
• Developed and maintained customer database.
• Made sales calls to new and existing clients,
• Developed and made presentations of company products and services to current and potential clients.
• Negotiated with clients, responded to sales inquiries and concerns by phone, electronically or in person.
• Ensured customer service satisfaction and good client relationships.
• Followed up on sales activity, participated in sales events, monitored competitors, market conditions and product development.
Community Manager
United Property Associates - Virginia Beach, VA
August 2012 to August 2015
Managed employees and all facets of operation, maintenance, leasing, administration and financial planning of 2 Apartment Communities on a daily basis.
● Completed month-end close activities, including general ledger account analysis.
● Calculated, posted, and verified accounts payable.
● Utilized Skyline program on a daily basis.
● Accurately compiled, sorted, and processed rental checks for the property.
● Processed accounts payable invoices to meet payment schedule.
● Generated weekly, monthly, and year-end accounts payable reports.
● Researched past due invoices and generated invoices for payment.
● Ran and posted rent roll.
● Marketed the property on a weekly basis.
● Maintained mileage logs and purchase Logs.
● Scheduled all work to be done on property and in the resident units.
● Preformed property inspections.
● Over saw the maintenance personnel.
Administrative Assistant
R.D. Lambert & Son Inc - Chesapeake, VA
April 2008 to August 2012
Provided all administrative support to the company Owners, project managers, and company foreman.
● Tracked safety training, job tools and costs.
● Coordinated training meetings and travel.
● Responsible for numerous day-to-day administrative, accounting, and human resource tasks for personnel.
● Filed as needed.
● Answer phones and took service call information. Property Manager
Signature Management - Virginia Beach, VA
February 2005 to September 2007
Managed 4 employees and all facets of operation, maintenance, leasing, administration and financial planning.
● Post journal entries as needed to the GL accounts, review the GL and Statement of Operations for month end closing and completed bank reconciliations.
● Completed month-end close activities, including general ledger account analysis, budget to actual analysis and various other account analyses as needed.
● Calculated, posted, and verified accounts payable.
● Utilized One Site program on a daily basis.
● Accurately compiled, sorted, and processed rental checks for the property.
● Handled confidential documents pertaining to company's personal finances.
● Responsible for expense ledger balances at month end closing.
● Processed accounts payable invoices to meet payment schedule.
● Generated weekly, monthly, and year-end accounts payable reports.
● Researched past due invoices, and set up new vendors in system.
● Posted cash receipts and entered tenant-billing adjustments.
● Generated invoices for payment. Ran and posted rent roll. Assistant Facility manager
Trammell Crow - Norfolk, VA
September 2001 to February 2005
Enthusiastic and professional. Experienced with training in a wide range of office administration tasks. Able to work under pressure and collaborate with a team. Successful record of fielding phone calls, providing information to clients and acting as liaison between departments. Assistant facilities manager
CES Facilities Management - Norfolk, VA
December 1999 to September 2001
Tenant services coordinator to Administrative Assistant to Assistant Property Manager
S.L. Nusbaum Realty Co - Norfolk, VA
March 1998 to December 1999
Primary contact for Management Company of office complex totaling over 800,000 square feet comprised of class "B" office, retail, and a 24 hour mission critical call center.
● Responsible for providing support to a 10-member management and engineering staff.
● Responded to tenant issues/concerns on a day-to-day basis.
● Composed tenant/vendor letters and correspondences.
● Maintained and assisted with leases.
● Responsible for initiating and approving work orders.
● Coordinated and oversaw all tenant furniture reconfigurations.
● Implemented a purchasing procedure for tenant keys.
● Maintained office files, mission critical CEWA reports, building incident reports, as well as daily activity logs.
● Provided building access to vendors and/or contractors.
● Reviewed and correct Purchase Journals.
● Assisted in comprising building budgets.
● Completed Variance reports for 4 buildings.
● Worked with several vendors on contracts for the bank.
● Maintained contract, bid contracted jobs and initiated & completed contracts for Trammell Crow vendors.
● Maintained cardkey entry log.
● Made monthly building inspections.
● Represented company in monthly facility/housekeeping meetings.
● Assisted in the fire evacuation-training program for the buildings.
● Organized staff meetings and maintained all office supplies and equipment, along with processing and distributing internal and external mail.
● Operated 10-line switchboard while receiving, entering and dispatching service calls to the appropriate engineer and/or contractor.
Education
2 years at of college in Business Management
TCC - Chesapeake, VA
September 1997 to May 1999
Diploma
Great Bridge High School
Skills
• Financial planning (10+ years)
• Leasing (10+ years)
• Maintenance
• Facets
• Excel (10+ years)
• Microsoft office (10+ years)
• Powerpoint (10+ years)
• Word (10+ years)
• Detail-oriented (10+ years)
• Highly organized (10+ years)
• Customer Service (10+ years)
• Management Experience (10+ years)
• Computer Skills (10+ years)
• Microsoft Word (10+ years)
• Professional Presentations (10+ years)
• Professional Services (10+ years)
• Accounting Software
• Property Leasing (10+ years)
• Sales Experience (10+ years)
• Accounting (7 years)
• Property Management (10+ years)
• Marketing (5 years)
• Accounts Payable (10+ years)
• Yardi (5 years)
• Onesite (2 years)
• Real Estate
• Office Management (6 years)
• Management (10+ years)
• credit
• General Ledger Accounting
• Journal Entries
• Fair Housing Regulations
• Bank Reconciliation
• Account Analysis
• Account Reconciliation
• Sage
• Financial Statement Preparation
• Accounts Receivable
• Research & Development
• Data Collection
• Fleet Management
• Event Planning
• Financial Report Writing
• SAP
• QuickBooks
• Time Management
• Profit & Loss
• Microsoft Excel
• Microsoft Outlook
• Forecasting
• Assistant manager experience
• Section 8
• LIHTC
• Tax experience
• Sales
• Computer literacy
• Microsoft Dynamics GP
• FMLA (2 years)
• Cleaning (10+ years)
• Supervising experience
• Customer support
• Windows
Certifications and Licenses
Fair housing Certification
Present
Specialist is rooted in the regulations of the two major Fair Housing laws, the Fair Housing Act (Title VIII of the Civil Rights Act of 1968) and Section 504 of the Rehabilitation Act of 1973. In addition, we cover the Americans with Disabilities Act and its application at apartment communities. This course is designed to go a step further than our Fair Housing Essentials (FHE) course covering not just the basic dos and don’ts, but also the specific details of each law and how to look at each policy, practice and procedure at your housing community with a Fair Housing eye.
• The basic concepts of Fair Housing: who is protected under federal law, how state laws can impact this, and who is exempt from the Act
• The types of communities covered under Section 504 of the Rehabilitation Act and the additional requirements of the Act
• What a Section 504 coordinator is, who is required to have one, and what it entails
• How to treat Assistance Animals in housing communities and who is eligible to bring an assistance animal on the property
• The requirements are under the Americans with Disabilities Act
• The Fair Housing requirements when advertising a community
• How to handle Reasonable Accommodation/Modification requests
• What questions you can ask and shouldn’t ask to comply with Fair Housing laws Fair housing certification
Specialist is rooted in the regulations of the two major Fair Housing laws, the Fair Housing Act (Title VIII of the Civil Rights Act of 1968) and Section 504 of the Rehabilitation Act of 1973. In addition, we cover the Americans with Disabilities Act and its application at apartment communities. This course is designed to go a step further than our Fair Housing Essentials (FHE) course covering not just the basic dos and don’ts, but also the specific details of each law and how to look at each policy, practice and procedure at your housing community with a Fair Housing eye.
• The basic concepts of Fair Housing: who is protected under federal law, how state laws can impact this, and who is exempt from the Act
• The types of communities covered under Section 504 of the Rehabilitation Act and the additional requirements of the Act
• What a Section 504 coordinator is, who is required to have one, and what it entails
• How to treat Assistance Animals in housing communities and who is eligible to bring an assistance animal on the property
• The requirements are under the Americans with Disabilities Act
• The Fair Housing requirements when advertising a community
• How to handle Reasonable Accommodation/Modification requests
• What questions you can ask and shouldn’t ask to comply with Fair Housing laws Assessments
Personality: Customer Service Fit — Proficient
November 2019
Measures the traits that are important for high-quality customer service. Full results: Proficient
Customer Focus & Orientation — Highly Proficient
September 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Written Communication — Proficient
June 2019
Measures a candidate's ability to convey written information using proper grammar rules. Full results: Proficient
Verbal Communication — Proficient
August 2019
Speaking clearly, correctly, and concisely
Full results: Proficient
Scheduling Skills — Proficient
August 2019
Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules.
Full results: Proficient
Management & Leadership Skills: Planning & Execution — Proficient April 2020
Planning and managing resources to accomplish organizational goals. Full results: Proficient
Front Desk Agent (Hotel) — Highly Proficient
April 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient
Management & Leadership Skills: Planning & Execution — Proficient April 2020
Planning and managing resources to accomplish organizational goals. Full results: Proficient
Following Directions — Highly Proficient
May 2020
Following multi-step instructions.
Full results: Highly Proficient
Project Management Skills: Budgeting — Highly Proficient May 2020
Managing project budgets by appropriately allocating and monitoring financial resources. Full results: Highly Proficient
Supervisory Skills: Motivating & Assessing Employees — Proficient April 2020
Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Proficient
Work Style: Conscientiousness — Highly Proficient
October 2019
Tendency to be well-organized, rule-abiding, and hard-working. Full results: Highly Proficient
Basic Maintenance and Repair — Proficient
October 2020
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Proficient
Customer Service — Proficient
October 2020
Identifying and resolving common customer issues
Full results: Proficient
HR: Compensation & Benefits — Proficient
October 2020
Knowledge of compensation and benefits programs
Full results: Proficient
Construction Safety — Highly Proficient
October 2020
Using safe practices while on a construction site
Full results: Highly Proficient
Customer Focus & Orientation — Proficient
October 2020
Responding to customer situations with sensitivity Full results: Proficient
Supervisory Skills: Motivating & Assessing Employees — Proficient October 2020
Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Proficient
Customer focus & orientation — Proficient
January 2022
Responding to customer situations with sensitivity Full results: Proficient
Sales skills — Proficient
January 2022
Influencing and negotiating with customers
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Core Competencies
• Highly organized, detail-oriented, and self-motivated with the ability to work independently.
• Highly developed interpersonal communication skills; able to successfully interface with a public of diverse backgrounds, as well as associates and management at all levels.
• Proficient with Word, Excel, PowerPoint and other Microsoft Office products.
• Ability to manage employees and facilities in all facets of operation, maintenance, leasing, administration and financial planning.
Contact this candidate