Customer Care Service
Resume:
Tina Skora
Blasdell, NY *****
ad77fm@r.postjobfree.com
Objective:Organized professional with solid communication skills and close attention to detail, looking for a customer care associate position where I can have positive interactions with customers.
Education:
Bryant & Stratton College, Online Division
Orchard Park, New York
AOS Degree: Business 2007
Bryant & Stratton College, Online Division
Orchard Park, New York
AOS Degree: Criminal Justice 2012
Awards:
Dean’s List Award Recipient 2007
Perfect Attendance Award 2007
Qualifications:
Microsoft Office Suite: Word, Excel, Access, PowerPoint. Acclimated in Medent, EMR- Centricity, Soft Dent and ECW
Over 30 years of experience working in diverse retail sales and customer service environments. Customer relations and service both in person and via the telephone and internet, document preparation, client research, document and file verification Employment History:
UBMD Orthopaedics and Sports Medicine:
Multiple locations 10/2017-present
Medical Secretary
To a hand surgeon and one PA. Obtain authorizations through Workmen’s Compensation for surgery, testing, and occupational therapy. Schedule and book surgery. Make follow up appointments. Make and return patient calls in a timely manner.Scan documents to the patient's charts, obtain and handle mail. Schedule phone depositions. Write work notes and complete disability forms for patients.
Dent Neurologic Institute:
Orchard Park, New York 5/2016 – 10/2017
Medical Secretary/Check out specialist
Medical Secretary to four providers. Proof-read, send and close notes for the provider. Obtain authorizations for testing and/or injections. Check patients in and schedule follow up appointments. Answer phone calls. Set up phone depositions, scan documents and attach them into the patient’s chart. Obtain the mail and faxes that are received, distribute them and fax documents. Write letters on behalf of the patients. West Seneca Dental:
West Seneca, New York 12/2015 - 5/2016
Receptionist:
Check patients in and schedule follow up appointments. Accept copayments and submit claims to the insurance. Mail out statements, prepare the banking daily, contact insurance companies for missing payments. Make confirmation calls for the next day’s appointments. Buffalo Spine and Sport Medicine:
Williamsville, New York 07/2013- 12/2015
Medical Receptionist:
Check in and schedule patient appointments for Physical Therapy and Chiropractic. Room patients for the Chiropractic Dr. Verify schedules for accuracy and update any necessary information. Verify insurance on HealthENet, Navinet and Epaces, as well as calling insurance companies for verification. We use Centricity work with EMR. Assist in returning patients calls. Train new hires on many of the above skills mentioned. Call on PT benefits and obtain authorization if necessary. Scanning documents into patient charts. Lakeshore Chiropractic:
Hamburg, New York 09/2012-07/2013
Medical Receptionist:
Schedule future appointments and monetary transactions.Attend to the Doctors, by overseeing patients into the rooms in a timely manner. Ensure proper information is in each patient file and insurance information is verified on HealthENet.
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