Customer Service Representative

Michael Barber

Phone: 501-***-****

**** ****** **** ***** *** j-11

Jonesboro arkansas 72404

E-mail: ad77fd@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

• Ability to work independently or with a team

• Good organizational skills

• High Energy

• Excellent Interpersonal Skills

• Goal Orientated

TECHNICAL SKILLS

• Windows 98, 2000, XP, Vista, Windows • Microsoft Office, Word, Excel

7

• Program PLC and Alan Bradley • Hand Soldering

Program

• Schematic Reading • Internet Research

• Troubleshoot and repair AC/DC circuits • Ability to work and configure DSLAMS

and power supplies and Ports

• Strong Understanding of internal • Install and set up CD’s Sound Cards,

operation of microprocessor Modems, Scanners and Hard Drives

• Work on Plum A+ and Plum A+3 • Current knowledge of Operational

Infusion System Computer Systems

EDUCATION

ITT Technical Institute, Little Rock, Arkansas

Graduate of 2005

Associate of Applied Science in Computer Electronic Engineering Technology

• Highest Honors

• Perfect Attendance

• PC Technology Honors

• GPA 3.7 of 4.0

WORK EXPERIENCE

Arkansas Game and Fish Commission Oct. 2012-August 2013

Calibration Technician

• Maintain network of communication systems, including mobile and audio on VHF

equipment.

• Install, maintain, and perform preventive and corrective maintenance of test apparatus and

equipment.

• Plan sequence of testing and calibration program for instruments and equipment according

to blueprints, schematics, technical manuals.

• Conduct tests on performance and reliability of mechanical, structural, or

electromechanical equipment.

TEMPORARY EMPLOYMENT

Hospira- (Kelly Services) - Field Service Technician Oct. 2013-Dec.

2014

• I would travel across the region to work and calibrate hospital pumps and carry

equipment to different hospitals.

• I would test hospital pumps to verify that the pumps meet qualifications on a laptop.

Agrobotics - Computer Operator Sept. 2012-Oct.

2012

• I would work on a computer and put into information about the soil of a farmers

field.

• The customer service representative would send the information to me and I would

make a diagram (aerial photo) of the farmers land.

• I would send the information to the outside and they inform the farmer how much

soil would go onto his farm.

Cardinal Health- (The Mergis Group - Customer Service Representative

April 2012-June 2012

• I would work on a computer to correct orders for hospitals.

• Also contact customers and make sure that orders would get to right hospitals.

Allied Wireless Company- (Premier Staffing) - Customer Service Representative Aug

2011-Jan 2012

• I would use a computer to check the billing of Alltel customers.

• I would contact and talk to customers and take payments for the customers.

Central Mortgage Company- (Premier Staffing) - Customer Service Representative

April 2011-Aug 2011

• I would answer phone calls from customers to make payments on their home loan.

• Also I would receive faxes about their insurance and payments and fax off to

another department for verification.

L’Oreal Cosmetics Firm- (Staff mark) Dec. 2008-March 2010

• I worked in the stock room.

• Packing and Distrusting.

• Verify that the right amount of products went to right customer.

• Receive high volume inbound calls

• Work with customer to resolve daily issues

• Troubleshoot customers’ bills

• Provide customer service daily with customers mortgage questions

• Send and receive faxes daily

• Replenish merchandise to be distributed

• Data Entry

• Pack merchandise to be shipped to retailers

• Clean up area in and around work area

• Safety meetings before beginning of work

• Use standard hand tools to open electronic devices and remove/replace circuit boards.

• Perform basic pump device self-test, performance verification testing, and use of basic

related test equipment.

AT&T Oct. 2005-June 2007

Network Technician

• Responsible for conducting testing, troubleshooting and resolution of trouble tickets

involving DSL service

• Operation of sophisticated testing equipment to facilitate corrective actions with multiple

computer programs

• Customer service representative

• Worked with DSLAMS and Ports with Engineers out in the field

• Served as a TKT certified technician with AT&T

• Worked daily from telecom orders with all assignments

Triple S Alarm July 2005-Oct. 2005

Alarm Technician

• Pull wire, program and repair and security systems

• Program security systems

• Repair security systems

• Customer service duties

CERTIFICATION

Instrumental Systems Automation (ISA)

Reference

Charles Doerpinghaus Field Engineer Ortho Clinical 501-***-****

Roger Powers Field Engineer ATT 501-***-****

Penny Hill Biomedical Hospital 870-***-****

Contact this candidate