Customer Service Manager

Roger Easterly

Stockton, CA

Suitable position for Permanen, employment utilizing a myriad of working experiences

Stockton, CA

My work experience from long-term jobs includes teaching, managing, training, and extensive customer service. Flexible, dependable, honest and always do what is needed to accomplish goals. Team approach, positivity, and a sense of humor adds to my repertoire of traits. Authorized to work in the US for any employer

Work Experience

CSR

Walmart

July 2019 to Present

Money services and returns for customer's.

CSM Customer Service Manager/ & money center

Walmart - Stockton, CA

May 2013 to Present

Responsible for maintaining the Front End of 38 registers, as Customer Service manager for 6 years, and then in Financial Center.

Field Training Specialist

Couche-Tard - Los Angeles, CA

October 2003 to April 2011

Trainer of West Coast potential MIT, . Trained, assessed, recommended hiring MIT's to Market Managers. Did this for three years, after store manager for 7 Owner/operator

Stockton Mobile Pet Grooming - Stockton, CA

March 1990 to January 2001

Started and maintained a unique business of mobile pet groomer for over 10 years. English Language Teacher

RED OAK INDEPENDENT SCHOOL DISTRICT - Red Oak, TX

June 1985 to May 1989

English Teacher/ Drama and Speech teacher. Sponsor of Honor Society, Junior and Senior class/ newspaper/ student council advisor.

Teacher of Englush

PulaskI County Special School District - Little Rock, AR June 1978 to May 1985

English teacher for secondary students. Taught talented and gifted, as well as honors and regular classes from grades 7-12.

Education

Bachelor's degree in English and Education in English and Education University of Arkansas - Little Rock, AR

June 1974 to May 1978

Skills

• Front Desk

• Management

• Order Entry

• Pricing

• Store Management Experience

• MS Works

• Account Management

• Inside Sales

• Administrative Experience

• Communication

• Taught classes

• English

• Writing Skills

• Curriculum Development

• Recruiting

• Classroom Management

• Presentation Skills

• Research

• Public Speaking

• Mentoring

• Organizational Skills

• Math

• Conflict Management

• Prooffreading (10+ years)

• Typing (10+ years)

• Legal Research

• Leadership

• Legal Drafting

• Interviewing

• Microsoft Word

• Microsoft Office

• Microsoft Outlook

• Proofreading

• Time management

• Microsoft Powerpoint

• Tutoring

• Payroll

• Computer literacy

• Clerical experience

• Phone etiquette

• Human Resources

• Customer service

• Pet Grooming

• Animal Care

• Employee evaluation

• Office experience

• Microsoft Excel Supervisory Skills: Motivating & Assessing Employees -- Highly Proficient August 2020 Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Highly Proficient Customer Service -- Proficient August 2020 Identifying and resolving common customer issues Full results: Proficient Teamwork: Interpersonal Skills -- Highly Proficient October 2020 Responding to challenging team situations at work Full results: Highly Proficient Project Timeline Management -- Familiar October 2020 Prioritizing and allocating time to effectively achieve project deliverables Full results: Familiar Working with MS Word Documents -- Proficient October 2020 Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient March 2021 Performing basic computer operations and troubleshooting common problems Full results: Familiar Creating presentations with Microsoft PowerPoint -- Familiar March 2021 Knowledge of Microsoft PowerPoint tools and features Full results: Familiar Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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