Customer Service Sales Representative

Kelli Evans

Kennesaw, GA

I'm looking for a career that will challenge me. I have a lot to offer in helping your company grow by my reputation as a hard worker with excellent customer service skills. I'm looking forward to working with the employees that made this a reputable business. Willing to relocate to: Cobb County, GA - Cherokee County, GA - Bartow County, GA Authorized to work in the US for any employer

Work Experience

Sales Representative

Hot Box of Acworth - Acworth, GA

November 2023 to Present

Inventory

Sales

Customer Service

Assembly Line Worker

Inalfa Roof Systems - Acworth, GA

November 2019 to August 2022

My duties included working on the BMW Line as needed, but I worked primarily on the Ford line. I worked at many stations and became certified on those. I was responsible for having my stations stocked and ready to start at the start of my shift. I also restocked my stations before the end of my shift. My line lead put me in charge of our 15-minute stretch exercises at the beginning of every shift. I also took monthly OSHA courses with a short quiz afterwards.

Stay at Home Mom

Homemaker - Dallas, GA

June 2005 to July 2019

I left my my work with Worthing SE in 2005 due to my sister's death. I helped raise my 2 nephews along with my 2 children. I then went through a divorce that was final in 2019. I have been taking care of my elderly parents and am now able to start working full time again. Community Director

WORTHING SE, LLC - Atlanta, GA

September 2001 to June 2005

Manage new luxury lease up communities

Daily, Weekly, Quarterly and Annual Report

Annual Budget Report

Monthly Marketing & Market Surveys

Interview, hire and train new employees

Manage staff of up to 25 employees

Hold weekly staff meetings

Manage any issues with residents using excellent customer service skills Collect rent and make daily deposits

Walk apartment homes before and after move out

Schedule any work for repair on property

Renew existing residents leases by negotiation

Property Manager

Realty Management - Atlanta, GA

July 1998 to October 2000

Manage communities all over the metro Atlanta area Daily, Weekly, Quarterly and Annual Report

Annual Budget Report

Monthly Marketing & Market Surveys

Interview, hire and train new employees

Manage staff of up to 25 employees

Hold weekly staff meetings

Manage any issues with residents using excellent customer service skills Collect rent and make daily deposits

Walk apartment homes before and after move out

Schedule any work for repair on property

Education

High school diploma

North Cobb High School - Acworth, GA

September 1984 to July 1989

Skills

• Communication Skills (10+ years)

• Distribution Center (2 years)

• Sales (10+ years)

• Management (10+ years)

• Staff Training (10+ years)

• Marketing (10+ years)

• Recruiting (10+ years)

• New Hire Interview (10+ years)

• New Hire Paperwork (10+ years)

• Disciplinary Action (5 years)

• Termination (10+ years)

• Budgeting (10+ years)

• Reporting-Weekly, Monthly, Quarterly and Annually (10+ years)

• Property Management (10+ years)

• Office Management (10+ years)

• Financial Report Writing (10+ years)

• Event Planning (10+ years)

• Negotiation (10+ years)

• Accounts Receivable (10+ years)

• Pricing (10+ years)

• Sales Management (10+ years)

• Employee Orientation (5 years)

• Research (10+ years)

• Bookkeeping (10+ years)

• Computer skills (10+ years)

• Customer service (10+ years)

• Interviewing (5 years)

• Property management (10+ years)

• Office management (10+ years)

• Upselling (10+ years)

• Property leasing (10+ years)

• Accounts receivable (10+ years)

• Leadership (10+ years)

• Event planning (10+ years)

• Assembly (2 years)

• Financial report writing (10+ years)

• Training & development (10+ years)

• Sales management (10+ years)

• Employee orientation (10+ years)

• Supervising experience (10+ years)

• Order fulfillment (2 years)

• Management reporting (10+ years)

• Microsoft Excel (10+ years)

• 10 key typing (10+ years)

• Restaurant experience (5 years)

• Food service (5 years)

• English (10+ years)

• Data entry (10+ years)

• Conflict management (10+ years)

• Warehouse experience (2 years)

• Materials handling (2 years)

• Microsoft Office (10+ years)

• Communication skills (10+ years)

• Team management (10+ years)

• Organizational skills (10+ years)

• Time management (10+ years)

• Typing (10+ years)

• Manufacturing (1 year)

• Forklift (1 year)

• Analysis skills (10+ years)

• Accounting (10+ years)

Certifications and Licenses

Driver's License

April 2018 to April 2028

Assessments

Food service: Customer situations — Proficient

May 2024

Identifying and addressing customer needs in a food service setting Full results: Proficient

Work style: Reliability — Proficient

January 2024

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Delivery driver — Proficient

January 2024

Interpreting instructions or signs and solving problems Full results: Proficient

Supervisory skills: Motivating & assessing employees — Proficient May 2024

Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient

Outside sales — Proficient

May 2024

Understanding and responding appropriately in sales scenarios, and performing common sales calculations

Full results: Proficient

Marketing — Proficient

May 2024

Understanding a target audience and how to best communicate with them Full results: Proficient

Office manager — Proficient

May 2024

Scheduling and budgeting

Full results: Proficient

Sales skills — Proficient

January 2024

Influencing and negotiating with customers

Full results: Proficient

Work style: Reliability — Proficient

May 2024

Tendency to be reliable, dependable, and accountable at work Full results: Proficient

Warehouse safety — Proficient

January 2024

Using safe practices in a warehouse setting

Full results: Proficient

Bartending — Proficient

May 2024

Understanding, pouring, and mixing drink orders

Full results: Proficient

Principles of accounting — Proficient

May 2024

Preparing financial records according to federal policies Full results: Proficient

Warehouse shift leader — Proficient

January 2024

Supervising warehouse staff and maintaining safety and security standards Full results: Proficient

Scheduling — Proficient

January 2024

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient

Mechanical knowledge — Proficient

May 2024

Understanding and applying mechanical concepts and processes Full results: Proficient

Attention to detail — Proficient

January 2024

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Management & leadership skills: Planning & execution — Proficient May 2024

Planning and managing resources to accomplish organizational goals Full results: Proficient

Cleaner fit — Proficient

May 2024

Measures the traits that are important for successful cleaners Full results: Proficient

Cleaning skills — Proficient

May 2024

Knowledge of cleaning techniques and processes

Full results: Proficient

Working with MS Word documents — Proficient

May 2024

Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient

Call center customer service — Proficient

May 2024

Demonstrating customer service skills in a call center setting Full results: Proficient

Inside sales — Proficient

May 2024

Understanding and responding appropriately in sales scenarios, and performing common sales calculations

Full results: Proficient

Customer service — Proficient

April 2024

Identifying and resolving common customer issues

Full results: Proficient

Management & leadership skills: Impact & influence — Proficient May 2024

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient

Retail management — Proficient

May 2024

Managing staff, customer relationships, and finances in a retail environment Full results: Proficient

Customer focus & orientation — Proficient

April 2024

Responding to customer situations with sensitivity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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