Human Resources Renewal Specialist

Audra Marie Hamilton-Young, SHRM-CP

719-***-**** ad772r@r.postjobfree.com Colorado Springs, CO 80922 LinkedIn

RENEWAL SPECIALIST

Experienced Contract Renewal Specialist with Proven Relationship Building & Problem-Solving Skills.

Innovative, results-focused, detail-oriented Contract Renewal Specialist with proven track record of efficiently managing high volume of customers throughout entire renewal process, from commencement of renewal window to successful completion. Recognized for ability to quickly establish rapport and build lasting relationships. Adept at leveraging excellent organizational and problem-solving skills. Self-motivated and reliable professional who thrives in fast-paced environments and consistently delivers results. Committed to ensuring mutually beneficial outcomes in the contract renewal landscape.

KEY STRENGTHS

Contract Management Renewal Strategies Customer Relationship Management (CRM)

Negotiation Skills Data Analysis Sales Acumen

Customer Retention / Satisfaction Cross-functional Collaboration Documentation Skills

Risk Management Conflict Resolution Customer Education

TECHNICAL PROFICIENCIES

Office Productivity: Microsoft Office Suite, MS Publisher, MS Teams, MS SharePoint, Adobe Acrobat Professional, WebEx Conferencing

Human Resources & Payroll: Workday, PeopleSoft, Paychex / Preview

Other Tools: Salesforce, Constructware, Maxell, SAP, Oracle Time Keeping, Comp-U-Floor

PROFESSIONAL EXPERIENCE

Renewal Account Manager Ivanti (Heat Software) Colorado Springs, CO 5/2016 – 1/2024

Managed M&S (Maintenance & Support) renewals, including quoting, invoicing, and processing payments, for company offering unified endpoint management, zero trust security, and zero management solutions for enterprises. Ensured accurate documentation of maintenance status and renewal information. Exceled in addressing customer inquiries and discrepancies and offering expertise in license reconciliations and audits, balancing customer needs with company policies, making proactive business decisions to optimize outcomes. Collaborated with Legal, Finance, Sales, Order Management, Technical Support, and Customer Service departments to research and resolve customer and reseller issues.

Contribution Highlights:

Consistently met or exceeded quarterly revenue and renewal rates goals at over 100% each quarter by staying in constant contact with account list.

Nurtured close relationships with resellers, actively contributing to customer data reconciliation and foster contract renewals.

Consistently overachieved on Customer Satisfaction by rapidly resolving any issues, resulting in receiving multiple awards, including Outstanding Support Award for Collaboration, Most Improved Award of the Year, Award for Diversity, Award for Excellence, Award for Members First, Award for Accountability, Award for Adaptability, Award for Integrity.

Implemented streamlined procedures to notify existing customers of Maintenance & Support (M&S) renewals for GoldMine CRM.

Demonstrated ability to solve complex problems and disputes utilizing creative thinking and analytical skills

Project Assistant / Contract Administrator Payless Design Flooring Colorado Springs, CO 9/2014 – 5/2016

Oversaw entire project coordination lifecycle to provide support to Project Managers. Organized ongoing projects, including editing proposals, managing submittals, coordinating insurance, and processing purchase orders, invoices, work orders, and pay applications. Ensured seamless tracking of project-related activities to workplans and support tracking tools. Completed final project work, including compilation of closeout documentation. Performed diverse tasks such as running errands, delivering submittals, and executing project-related assignments. Fulfilled various administrative duties, including answering phones, word processing, managing inventory, copying, scanning, collating, filing, faxing, and overseeing supply shipping and tracking.

Contribution Highlights:

Updated out-of-date process for contracts, invoices, and ordering submittals, making process more stable and faster by creating templates in Excel and Word and .pdf template files In Adobe.

Focused on building and extending relationships with suppliers, resulting in faster supplies, payments, and invoicing.

Paramedical Examiner (Contract) ExamOne (Quest Diagnostics) Colorado S[rings, CO 9/2011 – 5/2014

Delivered mobile paramedical insurance and wellness exams, including drug and alcohol screenings, for Quest Diagnostics company. Collect client data, documented vital signs such as height, weight, blood pressure, and pulse, and managed specimen collection. Actively contributed to planning and organizing wellness events. Demonstrated proficiency in clinical and administrative tasks for both clients and examiners.

Contribution Highlights:

Executed and completed clinical exams at San’s Club every month on regular schedule.

PREVIOUS EXPERIENCE

Contract Administrator Colorado Structures, Inc. (CSI) Colorado Springs, CO

Senior Administrative Assistant – Hospital Division, Human Resources Kindred Healthcare (Medallion Staffing Louisville, KY

Human Resources Coordinator Managed Business Solutions (MBS) Colorado Springs, CO

Human Resources Administrative Assistant II California State Automobile Association (CSAA) Insurance Group Colorado Springs, CO

Clinical Services Administrative Assistant Pikes Peak Hospice & Palliative Care Colorado Springs, CO

EDUCATION

High School Diploma Floyd Central High School Floyd Knobs, IN.

Communication with Diplomacy and Professionalism Certification SkillPath 1/2008

Society for Human Resources Certified Professional (SHRM-CP) SHRM 7/2006

Microsoft Office Suite 2003 & 2007 Microsoft

COMMUNITY DEVELOPMENT

Volunteer Pikes Peak Suicide Prevention 1/2014 – 2016

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