Customer Service Front Desk

FALOHUN OLALEKAN JUBRILA

VALENCIA CA ***** 661-***-**** ad76xu@r.postjobfree.com

PROFESSIONAL SUMMARY

Self-directed, customer-focused individual, experienced in high-volume hospitality needs. Effortlessly coordinates teams and paperwork to streamline processes. SKILLS

Guest Relations

Customer Service

Cyber Security Basics

Front Desk Management

Project Management

Flight Scheduling

EXPERIENCE

CUSTOMER SERVICE AGENT

INTERMARCHE GROCERY CHAIN BOURG EN BRESSE, FRANCE 3/2023 – 2/2024 Enhanced customer satisfaction through delivery of fast knowledgeable services. Anticipate needs and resolved problems to aid store patrons. Marketed promotions and exclusive offers that increased sales by 30%. Successfully handled inquiries, payments and service requests. Built trusting relationship with customers to better understand needs. Managed calls efficiently in fast-paced call center environment. Collaborated with team to increase positive customer reviews. Maintained and updated account information in customer database. Actively resolved customer concerns and complaints.

FRONT DESK AGENT

TOURING HOTEL, BELLEGARDE SUR VALSERINE, FRANCE 1/ 2021 - 02/ 2023 Efficiently managed check-out, charge reconciliation, payments, and final statements. Maintained data security and confidentiality, to safeguard guests’ personal information. Verified guest information and payment methods upon check-in. Managed group bookings by organizing room assignments according to preferences. In charge of group reservations for weddings, banquets, and conferences. Updated guests about area attractions, top restaurants, and available services.

CUSTOMER SERVICE AGENT

AIR FRANCE GENEVA, SWITZERLAND 2/ 2014 - 12 /2020 Developed and implemented operational policies and procedures to optimize efficiency . Responsible for handling all customer service activities, including greeting and checking in passengers, handling luggage, booking and re-booking of flights, and assisting with passenger's needs.

MUSIC PRODUCER RECORD LABEL OWNER Dakar, Senegal 6/ 1998 - 12/2013 Ensured timely completion of projects by setting deadlines and prioritizing tasks accordingly. Developed marketing strategies to increase visibility of produced content. Collaborated with artistes to develop creative concepts for music projects. Attended industry events to network with potential collaborators and stay informed on trends. Successfully organized events and concerts across six African countries. Managed budgets for recording projects, ensuring cost- effective use of resources. Coordinated studio sessions, scheduled musicians, vocalists, and engineers. Selected appropriate microphones and placement techniques for optimal recording results. Negotiated contracts with artistes, labels, or other parties involved in production process. Managed administrative leadership tasks for musical program, locating funding, negotiating contracts, and printing promotional materials. Achieved unique sounds with use of traditional instruments and computer-assisted devices. EDUCATION

Enrolled in prerequisite classes for nursing degree program Project Management Certification

Basics in Cyber security Certification

Bachelor of Science, Computer Science, University of Ilorin, Nigeria

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