Customer Service Food

Martha M Perry

*** ***** ****** ** ****** WV ****2 951-***-****

******************@*****.***

Dynamic Customer Service Professional, focused on excellence, and possessing the ability move seamlessly between tasks in fast paced, service driven environments.

Able to excel as a manager, lead by utilizing skills obtained through ongoing training and engagement in the food service industry. Ran multiple operations for 10 years, leading teams to top performance control p&l’s.

Key Skills

Customer Service Management

Complaint Handling & Resolution

Office Organization & Administration

Scheduling/Payroll

Health/Safety Compliance Trained

Records & Database Management

Personnel Training

Sales/Food Production

Employment History

Wendy’s (Winston-Salem) – Store Manager

2/2012 – 7/2013

Taco Bell (Winston-Salem NC) ( Charleston WV)–Area Coach/ Restaurant General Manager

8/25/1993 - 9/2023

Monitored compliance with health and fire regulations regarding food preparation and serving, and building maintenance in facilities.

Monitored food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.

Counted money and made bank deposits.

Investigated and resolve complaints regarding food quality, service, or accommodations.

Coordinated assignments of cooking personnel to ensure economical use of food and timely preparation.

Scheduled and received food and beverage deliveries, checked delivery contents to verify product quality and quantity.

Monitored budgets and payroll records, and reviewed financial transactions to ensure that expenditures are authorized and budgeted.

Maintained food and equipment inventories, and keep inventory records.

Scheduled staff hours and assign duties.

Established standards for personnel performance and customer service.

Trained new hires on service standards and expectation.

Southern Exposure (Winston-Salem) –Telemarketing Sales

1997

Delivered prepared sales talks, explained products or services and prices, and answer questions from customers.

Obtained customer information such as name, address, and payment method, and enter orders into computers.

Recorded names, addresses, purchases, and reactions of prospects contacted.

Answered incoming telephone calls from potential customers who have been solicited through advertisements.

Maintain records of contacts, accounts, and orders.

Education & Training

Mount Eagle Institute – CNA I & II, 2012

CPR/First Aid (Exp. 2014)

State of North Carolina - SafeServ Certified

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