Customer Service Material Handler

Thomas Dinh

Experienced in warehouse and customer service environments. Always seeking for growth/developing skills. Passionate in working as a team and showing professionalism.

Parrish, Florida, 34219

(714) – 858 - 5253

ad76ot@r.postjobfree.com

EXPERIENCE

FedEx Express, Ontario, CA — Material Handler

Feb 2023 – Feb 2024

Created labels using a scanner to update location and transmit data to Ramp Office.

Performed audits to ensure ULD is placed on the right location.

Logged routes that have arrived/departed using Microsoft Excel.

Used radio to communicate with managers, team leaders, and teams.

Cardinal Health, Ontario, CA — Warehouse Associate

May 2022 – Jan 2023

Loaded trucks with labeled pallets following a loading order.

Logging data sheet which is then transferred to the shipping desk.

Completed safety audits to ensure policy and regulation is being followed.

Interact with customers that are picking up packages and assisting them load their vehicles.

Lily Nails, Moreno Valley, CA — Front Desk Receptionist

Oct 2019 – May 2022

Book appointments for customers

Answer incoming calls from customers

Assign customers to nail technicians

Education

Google Cybersecurity Certificate (November 2023) – (May 2024)

Studied how to identify common cybersecurity risks, threats, and vulnerabilities, as well as the techniques to mitigate them. Gained hands-on experience with Python, Linux, and SQL. Learned how to protect networks, devices, people, and data from unauthorized access and cyber-attacks using Security Information Event Management (SIEM) tools, Intrusion Detection Systems (IDS), and network protocol analyzers (packet sniffing).

High school Diploma - Valley View High School (June 2020)

SKILLS

Python

Linux

SQL

Security Information Event Management (SIEM) tools

Network security

NIST - cybersecurity framework

Operating Systems

PC hardware

Windows environment

Written and Verbal Communication

Collaboration/Teamwork

Detail oriented

Critical thinking/Problem-solving

Computer Proficient

Typing (52 WPM)

Customer Satisfaction

LANGUAGES

English – Fluent in reading/writing/speaking.

Vietnamese – Fluent in speaking

ACHIEVEMENTS

Built my own PC, learned about how each hardware/component works and what they’re for.

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