Customer Service Call Center
Resume:
SUMMARY
SKILLS
EXPERIENCE
SHAWN
PITTS
ad76lj@r.postjobfree.com
Las Vegas, NV 89106
Versatile professional skilled in all aspects of customer relationship management and satisfaction. Client-first attitude toward accomplishing tasks. Dependable and diligent individual with over 15 years of experience working in all types of retail settings.
• Excellent Customer Service
• Staff development
• Superb time management
• Task delegation
• Systems and automation applications
• Call center operations
• Account management
• Technologically savvy
• Inbound and Outbound Calling
• Microsoft Office expertise
• Office equipment proficiency
YOUTH DEVELOPMENT AND SOCIAL INNOVATION 03/2019 to 03/2020 City Of Las Vegas - Las Vegas, NV
• Oversaw safety and security of each youth under supervision.
• Provided homework help and tutoring in specific subjects.
• Monitored and cared for youth in carefully controlled environment to promote safety. Promoted positive influence for youngsters by demonstrating appropriate behavior, listening carefully to others and showing respect for people of all ages.
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• Collaborated with counselors and parents to report youth behavior and progress. Engaged with children in various recreational activities, which included reading and physical activities.
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CUSTOMER SERVICE REPRESENTATIVE 05/2017 to 09/2017 C3 Connect - Las Vegas, NV
• Documented conversations with customers to track requests, problems and solutions. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
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• Upheld strict quality control policies and procedures during customer interactions. Assessed customer account information to determine current issues and potential solutions.
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Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
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Answered, screened and processed high volume of calls daily with call management system and web-based communications.
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RETAIL STORKEEPER I 02/2016 to 05/2017
Nevada Department Of Corrections - Las Vegas, NV
Coordinated receipt of stock deliveries, inspected incoming equipment to spot damaged or incomplete shipments and promptly and definitively resolved issues identified.
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Managed warehouse stock and equipment inventory, kept levels up to meet customer needs and tracked and recorded inventory spending and product flow.
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• Maintained necessary inventory to meet shipping and receiving demands. Resume Received Schedule Interview Contact Me Quickly EDUCATION AND
TRAINING
Generated accurate work orders, bills of lading and shipping orders to manage accurate routing of materials.
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Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
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• Complied with company policies, objectives and communication goals.
• Delegated work to staff, setting priorities and goals. Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
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4TH KEY MANAGER 05/2004 to 05/2014
Albertsons - Las Vegas, NV
Storekeeperoduct knowledge.
Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
Managed stock demands and employee shift schedules and adapted professionally to unexpected changes.
Protected store assets by assisting with audits, routine cycle counts and physical inventory. Counted and balanced registers.
Directed and supervised staff performance.
Used Point of Sale register system to complete transactions. Identified appropriate solutions to minimize issues and quickly solve problems. Displayed merchandise for upcoming sales in visually appealing way. Ordered merchandise with accuracy by verifying back stock and maintaining inventories. Maintained safe, organized store by keeping aisles free of merchandise and boxes. Managed 15 employees.
University of Louisiana At Lafayette - Lafayette, LA Associate of Science
05/2001
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