Scrum Master Project Manager
Resume:
Certified Scrum Master (CSM)
Scrum Alliance
linkedin.com/in/jenna-memon
ad76hd@r.postjobfree.com
Frisco, TX 75035
EXECUTIVE SUMMARY
JENNA
MEMON
Bachelor in Business Administration
Sindh University, Hyderabad - Pakistan
TECHNICAL SKILLS
Certified Scrum Master (CSM), Agile,
Waterfall, Project Planning, Portfolio
Management, Resource Management,
Jira, Confluence, Microsoft Teams,
Microsoft Outlook, Microsoft Suite,
Mural, Miro, Zoom, Microsoft Excel,
Microsoft PowerPoint, Project Planning,
Trello, Canva, Mingle, Draw.io, Google
Suite, Mon day.com, Figma, Asana
CONTACT DETAILS
EDUCATION
CERTIFICATIONS
I am Certified Senior Scrum Master/ Technical
Project Manager (TPM), with 10+ years hands on
experience as an Agile leader, highly adept at
managing several cross-functional Scrum teams
and leading and delivering complex projects
across diverse industries.
A servant-leader, dedicated to leading and
managing enterprise-wide project initiatives in
diverse industries. Experience with speeding
impediment resolution by identifying,
communicating, and managing issues as they
arise with agile teams and the organization.
Extensive experience establishing and
maintaining strong alliances, leading, and
motivating teams, driving projects to successful
completion, conveying complex
requirements/data, building strong global teams,
and exceeding customer expectations.
I have worked with the entire broad-spectrum of
project management methodologies, from the
legacy Waterfall to Agile methodologies like
Scrum, Kanban, and XP etc.
Experience with co-located, distributed, and
offshore teams. An articulate communicator with
exceptional interpersonal, relationship-building,
problem-solving skills and recognized for
outstanding and dynamic leadership,
communication, collaboration, and negotiation
skills.
PROFESSIONAL EXPERIENCE
IT Scrum Master
WebTPA, Irving, TX
011/23-Present
Actively lead multiple Agile teams as a Scrum Master within the IT department at WebTPA. Facilitate daily stand-up meetings, sprint planning, sprint review, and retrospective sessions. Implement Agile methodologies to continually enhance team productivity and project delivery. Serve as a servant leader, addressing impediments and ensuring adherence to Agile principles. Collaborate closely with product owners and stakeholders to refine user stories and prioritize backlog items. Mentor team members on Agile best practices and foster a culture of continuous improvement. Utilize tools like Microsoft Teams and Azure Devops effectively track sprint progress and manage backlog items. Drive effective communication and collaboration among cross-functional teams. Conduct training sessions and workshops to introduce Agile concepts to new team members. Contribute to the ongoing refinement and adaptation of Agile processes to meet evolving needs. Senior Scrum Master
Touch BioMedical, Dallas, TX
02/2021 – 11/2023
Lead cross-functional teams in the end-to-end product development process, from ideation to launch, ensuring timely and successful product delivery. Effectively managing high-stakes executive escalations and the pressure and ensuring timely resolution of critical issues and, creating a viable working atmosphere with developers, as well as multiple product owners for two co-located sprint teams and one offshore team. Identify and remove impediments, conduct daily stand-ups, retrospectives, planning sessions, and create tracking plans such as burndown charts and burnup charts. Fostering a culture of innovation and collaboration within the product development team, encouraging creative thinking, continuous learning, and knowledge sharing. Participate in developing high performing engineering teams and best practices such as pair programming, code reviews, continuous integration/continuous deployment. Provide all support to the team using a servant leadership style. Avoid distractions by identifying and removing impediments. Motivated the team to work towards continuous improvement by addressing things that did not work during the next sprint. Collaborate with project team to identify potential project risks and assisted with the development of preventive plans. Lead Scrum and Kanban teams simultaneously with some Q&A’s offshore. Create a positive environment and a fluent workflow with product owners to assess sprint progress. Assist Product owners with prioritization and grooming of backlog items Develop, teach, and maintain team standards, tools, and best practices. Coach, and ensure that scrum teams are practicing core agile principles of collaboration, prioritization, team accountability, and visibility. Participate in PI planning, INA, System Demo, Scrum of Scrum, ART Sync and Agile Community of practice. Maintain an up to date/agreed definition of done and ensured that all stories met the definition of done and secured acceptance of project deliverables. Work with the Product Owner and Agile team to create project artifacts such as epics, personas, project vision statement, product roadmap, requirement document, etc. Scrum Master
Mindsteady Disrupted, Detroit, MI
05/2017 – 12/2020
Facilitated agile ceremonies including daily stand up, release planning, sprint planning, product backlog grooming, demos/sprint review meetings, and retrospectives. Monitored and communicated on team progress/status updates using project performance reports and information radiators such as burndown/burn up charts, velocity charts and sprint health gadgets.
Coached and mentored the team on agile/scrum theory, practices and principles and ensured the team adhered to the agile/scrum framework and continuous delivery practices. Removed roadblocks and shielded the scrum team from external interferences. Created project deliverables such as communication plan, weekly status reports, the project plan, project roadmap project kick off presentation, stakeholder register, Action Log etc.
Created and managed project boards in Jira and ensured it was the single source of truth to all stakeholders. Produced different Jira dashboards for upper management and customized Jira to meet scrum team requirements. Served as an Agile coach while empowering team self-organization, self-management and transformed scrum team members to be more effective. Utilized agile scrum practices which helped scrum teams to increase velocity within a couple of sprints. Facilitated agile ceremonies such as backlog refinement, sprint planning, daily stand-up calls, sprint review and sprint retrospective meeting. Protected the team from outside distractions and removed identified impediments. Managed multiple scrum teams in different locations onshore and offshore i.e., US, Europe, and India. Cultivated robust and sustainable working relationships between business and technology teams to foster a cross-functional team environment. Chaired weekly meetings with the product owners to discuss backlog status, roadmap status, team progress and any risk or issues. Project Manager/Junior Scrum Master
Stay Nikified, New York
01/2012 – 03/2017
As a Scrum Master and Agilist, I drove project streams/tracks following Lean Agile process. I led cross-functional teams to iteratively deliver complex and global-scaled products. I facilitated and managed the success of each iteration and challenged my teams to refine processes to increase efficiencies and deliver well-polished, working software every iteration.
I coached development team members and broadened the organization’s delivery practices. Partnered with Product owners to prioritize sprint backlog. Partnered with development teams to deliver project objectives through iterative delivery by offering expertise in addressing blockers and dependencies.
Collaborated with user communities and project teams for seamless QA activities including UAT. Contributed to continuous improvement and drove product quality and engineering velocity, performed peer to peer coaching, training and mentoring to improve process competencies
Created Agile communication plan to support the team's understanding and communicating performance and effectiveness. Led agile teams as the scrum master and team member and employed best practices for Agile Methodology/Scrum Framework Collaborated with the Product Owners and team members to give input and support to the strategic direction of the initiative. Created self-organizing agile teams and facilitated the delegation of tasks and responsibilities to appropriate team members. Acted as a moderator for sprint planning, daily stand-ups, sprint demos, and refactoring/reflection sessions.
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