Customer Service North Carolina
Resume:
Kayla Hinton, MA
*** ***** **** **, *******, North Carolina 27610
ad76ba@r.postjobfree.com
Recent Medical Assisting graduate seeking full time position in a busy clinic setting that can utilize skills such as vital signs, basic lab testing combined with my leadership experience while working with a diverse public and delivering excellent customer service in a busy setting.
EDUCATION:
ECPI University - Raleigh, NC November 2022 AAS Medical Assisting
SKILLS:
• Vital signs • Finger-sticks
• Injections • Epic EMR
• Phlebotomy • Direct patient care
• ECG/EKG Medical • Administrative office skills
• Billing and Coding • Customer service experience
• Vision Test • Microsoft Office
• Basic lab testing • CPR/BLS certification
Experience:
NCCRM (North Carolina Center for Reproductive medicine) March 2024- Current Medical Assistant
Assisted doctors with different fertility procedure OB/GYN, IUIs, IVF cycles.
Bring patients back, rooming them, getting vitals, as well as patient history.
Working in the lab. Drawing blood for the patients, doing urine sample and pregnancy tests
Checking patients BMI, following up on lab orders, placing lab orders.
Cleaning and stocking rooms after each patient and procedure.
Returning patient calls, emails, as well as tasks (our patient portal), making sure they are taking their medication as they should.
Prepping the schedule for the week including AM/PM patients.
The Big Easy – Raleigh, NC April 2023- Current Server
Gretting customers as they walk in the restaurant making sure they feel welcome.
Taking orders from the customer; drinks, food and TOGO.
Cleaning off the tables; picking up cups and plates and wiping off the tables to ensure faster seating.
Running food and drinks for myself as well as my team members; Keeping the expo window clear and the food fresh for the tables.
Answering the phone and taking TOGO orders; Putting them into the system, making sure the orders are correct and ready when the customer to pick up.
When closing; sweeping the floor, making sure that all the trash and paper is off the floor. Stocking the front of house with all the TOGO trays, silverware, napkins, plates, cups, and tops.
Making sure all the bar and tale chair are stacked on the tables before leaving.
Wake Spine & Pain Specialists - Cary, NC January 2023- Current Medical Assistant
● Assisted with multiple providers including a PA and an MD with procedures as well as with checking in patients
● Drew up medications for procedures, stocked rooms, prepped patients for procedures.
● Performed urine drug screens, PRP injections and Toradol injections
● Stocked procedure rooms, cleaned procedure rooms.
● Assisted with making the schedule, Morning / Afternoon procedures, urine drug screen charts
● Assisted with front desk: Checking in new patients, taking insurance card and IDs, getting PCP, as well as getting all new patient information in the system
Duke Women’s Health Navaho -Raleigh, NC October 2022 – November 2022 Medical Assisting Intern
• Assisted multiple practitioners in a fast-paced OB/GYN setting
• Stocked and prepared rooms for patients, instrument sterilization in Autoclave, sterile tray set-up • Roomed patients, took vitals, accurately recorded data into Epic EMR including; patient demographics, medical history and medications
• Assisted with procedures such as Pap Smears; colposcopy, IUD insertion/removal, ultrasound, pessary fitting and routine obstetric and gynecologic care procedures
• Performed lab testing: Urinalysis, Pregnancy tests, Hemoglobin, Urine Cultures
• Performed phlebotomy and injections (Tdap, Depo shots)
NC State University Talley Dining Hall – Raleigh, NC July 2022 – October 2022 Line Cook • Responsible for daily prep of selected menu items, maintained a safe and sanitary work space • Greet all students and employees, prepared their orders according to their needs with special attention to dietary restrictions including gluten free, dairy free and vegan options
• Operated and maintained checkout with a balanced cash drawer on all shifts
Carmax Auto Super Center - Raleigh, NC April 2019 -March 2021 Service Operator
• Responsible for answering multi-line phone system, directing calls, greeting customers
• Scheduled appointments for service department
• Maintained and tracked all license plates/paperwork for loaner cars, other general administrative tasks as needed
Family Dollar - Raleigh, NC November 2017 – April 2019 Assistant Store Manager
• Supervised up to 3 employees during daily operations, trained new employees on store policies and procedures • Opening and closing of store including; balancing cash drawer on each shift, prepared bank deposits • Maintaining merchandise displays, stocking of incoming products and inventory
• Operated register to assist all customers with every transaction in a friendly, efficient and helpful manner Roses - Raleigh, NC February 2017 -November 2017 Customer Service Manager
• Promoted to management after three months as a cashier, responsible for supervising up to five cashiers daily • Handled all duties at the customer service desk including returns, exchanges, purchases and addressed all customer concerns in a timely and professional manner
• Accurately handled cash drawer on every shift, responsible for answering phones, directing calls to various departments
• Assisted with restocking shelves and helping team reach daily/weekly/monthly sales goals
Contact this candidate