Customer Service Front Desk
Resume:
Sally J. Jones
ad769e@r.postjobfree.com
Core Strengths
Experienced professional with a diverse skill set spanning various industries. Adept at delivering exceptional customer service and maintaining operational excellence.
EXPERIENCE
Service Leader, Frontier Airlines 2021-2023
Ensure the safety and comfort of all passengers before and after flight. Perform pre-flight safety checks and documents prior to boarding. Assisted passengers with boarding, seating, ticketing, luggage, and other customer service requests. Handles all passengers' concerns, situations, and/or emergencies with care, professionalism, and composure. Lead mandatory crew briefs to ensure effective communication amongst the team.
Worley Catastrophe October 2016
State Farm Assignment- Dunwoody, Ga State Farm Office First Notice of Loss -Customer Service Agent
Received initial calls and generated claim
Obtained loss description from insured’s, Public Adjuster’s, Agents or Attorney’s Confirmed contact information
Provided claim numbers and handling Desk Adjuster information to insured Actress, Central Casting Agency and Batherson Casting Agency 2009-2017
(New Orleans
Worked as a Supporting Background Actress in blockbuster films Jurassic Park Lost World, Quentin Tarantino’s DaJango, American Horror Stories, Coming 2 America, The Resident, RedFin Office Manager-Ronald Waller Broker/ Owner,New Orleans, La. 2006-2011 Property Management, Rent Collector, Tenant relations, vacancy management, delinquent processing. Front Desk Supervisor-Marriott International, Metairie, La. 2007 Assist front office manager and other departments. Ensured efficient and professional running of the front desk. Maintained accurate department records for proper opening and closing of the shift. Extended superior customer service. Provided strategies to facilitate goal achievement. Assist housekeeping with turndowns and light room service.
Casino Industry-Mississippi, Louisiana 1989-2000
Cashier, Main Banker, Cashier Supervisor, Assistant Shift Manager, Audit Supervisor, Shift Manager. EDUCATION
Southern University, Baton Rouge, La.
Delgado Community College, New Orleans, La.
Donaldson Real Estate, New Orleans, La.
SKILLS
Multitasking
Crisis Management
Financial Management
Creative Skills
Negotiation
Communication
Signature strengths fit and the character strengths of creativity and teamwork were the strongest predictors
OFFICE SOFTWARE
MS Word
Excel
ECS- State Farm
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