Customer Service Management Team

SUMMARY

HIGHLIGHTS

ACCOMPLISHMENTS

EXPERIENCE

LULA JEANS

*** ***** *****, ***** ****** Rock, AR 72118 H: 501-***-**** C: 501-***-**** ad766f@r.postjobfree.com I have been working as a server since 1985. i'm a fast learner,hard working and dependable. My last job was at Waffle House, i was a server/trainer. I willing to change to a new career field and willing to learn new things.

Cash handling

Reliable team worker

Neat, clean and professional

appearance

Comfortable standing for long

time periods

Reliable and punctual

Delivers exceptional customer

service

Math and language skills

Engaging personality

Recognized by peers and management for going above and beyond normal job functions.

03/2013 to 04/2016 Waitress/Trainer

Waffle House - Little Rock, AR

I was the trainer for new assoicates as well as a server. I love meeting new people. Greeted customers as they entered. Took necessary steps to meet customer needs and effectively resolve food or service issues. Recorded customer orders and repeated them back in a clear, understandable manner. Promptly reported complaints to a member of the management team. Communicated clearly and positively with co-workers and management. Served orders to customers at windows, counters and tables.Packaged menu items into bags or trays and placed drink orders into carriers. Properly portioned and packaged take-out foods for customers. Prepared and served beverages such as coffee, tea and fountain drinks.Carefully maintained sanitation, health EDUCATION

REFERENCES

and safety standards in all work areas. Mastered Point of Sale (POS) computer system for automated order taking. Quickly and efficiently processed payments and made accurate change. Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps. Cleaned food preparation areas, cooking surfaces, and utensils. Frequently washed and sanitized hands, food areas and food preparation tools. Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards. Worked well with teammates and openly invited coaching from the management team. Took initiative to find extra tasks when scheduled duties were completed. Prepared items according to written or verbal orders, working on several different orders simultaneously. 1996 Computers and Word Processig: High-tech Secretary South Central Career College - Norh Little Rock, Arkansas, United States Business Math, Business English, Accounting 1&2, Transcription, Spread-sheet layout.

(1) Barbara Bell, Human Resources at Waffle House, [501]804-3463, 25 yrs as Colleague.

(2) Elizabeth Smith, Disabled, [501]992-7827, 30 yrs as a friend and mentor.

(3)Vickie Warner, Disabled, [501]398-8373, 20 yrs as a friend.

(4) Sara Hammer, Family Dollar-Manager Resigned, [501]712-6599, 15 yrs as a friend.

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