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Tatiana Sandoval

Woodbridge, VA 703-***-**** ad762f@r.postjobfree.com

EDUCATION

Northern Virginia Community College Woodbridge, VA Business Administration Some College August 2019-PRESENT Woodbridge Senior High School Woodbridge, VA

General Studies High School Diploma Graduation Date: May 2019 WORK EXPERIENCE

Inova Burke, VA

Patient Access Associate 2 February 2024 – Present

● Performing registration activities for patients, such as ensuring they arrive with all required documentation and information

● Recognizes when a problem needs to be elevated for resolution and involves others in the problem-solving process when additional input is needed

● Communicated scheduling changes to patients, staff, physicians, and patient representatives in a timely and professional manner

● Delivers an acceptable volume f\of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures

● Applies knowledge of online payer vericiation systems to obtain and validare insurance information on a timely and accuate basis

Mount Vernon Internal Medicine Springfield, VA

Receptionist/Insurance Referral Specialist February 2023 – February 2024

● Greeting and assisting patients in person and over the phone, providing a welcoming and professional atmosphere

● Handle administrative tasks such as filing, faxing, and mailing to support the efficient functioning of the office.

● Designed and maintained computerized record management systems for storing, processing, and generating insurance referrals and diabetic eye exams.

● Collaborated with medical professionals to gather the documentation and information required for the referral submission.

● Managed patient records, ensuring accuracy and confidentiality in compliance with HIPAA regulations GastroHealth Woodbridge, VA

Front Desk/Call Center Representative August 2022 – February 2023

● Used ECW to effectively manage assigned cases, collecting and documenting details as needed.

● I used email, fax, mail, and phones to communicate effectively with staff, patients, and insurance companies.

● Oversaw the master calendar and scheduled appointments for 20 providers according to optimal patient loads and clinician availability.

● Documented patient medical information, case histories, and demographics to ensure smooth appointments and payment processing.

Greensprings Senior Living Community Springfield, VA Security Dispatcher December 2021 – July 2022

● Handled information such as work orders or other messages to and from work crews, field inspectors, supervisors, or emergency personnel.

● Monitor the emergency call system for independent living and dispatch 911 for emergencies.

● Had access to residents’ medical records on hand as needed.

● Logged data into the system including scheduling, payments, account information, and call logs. Crocs Woodbridge, VA

Sales Associate/Keyholder May 2019 - January 2020

● Stayed on top of emerging trends and provided helpful customer service to help with product selection.

● Trained new sales employees on effective sales, service, and operational strategies to maximize team performance.

● Kept up with current promotions, exchange policies, payment policies, and security procedures.

● Exceeded daily sales goals by 30% by cross-selling products and promoting additional accessories. The North Face Woodbridge, VA

Sales Associate October 2018 - January 2019

● Customers received merchandise recommendations based on their needs and preferences.

● Consistently met or exceeded upselling, donation, and credit card sign-up targets by leveraging excellent communication and interpersonal strengths.

Five Below Woodbridge, VA

Sales Associate May 2018 - January 2019

● Unboxed new merchandise, restocked shelves with appealing, and organized arrangements to promote items.

● Performed floor plans, displayed maintenance, and maintained store clean to keep sales areas well-stocked, organized, and up to date.

● Built and maintained effective relationships with peers and upper management to drive team success toward sales, services, and operational goals.

SKILLS & LANGUAGES

Skills: Social Media CRM System Network Support Data Analysis Collaborated Processing Analytics Project Management Multitasking Patient/Customer Interaction Budgeting Cash Handling Microsoft Word Microsoft Powerpoint Microsoft Excel HIPAA ECW AthenaOne Insurance Referral Diabetic eye exams Availity Humana UHC CIgna Carefirst/BCBS RightFax OneSource

Languages: English Spanish

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