Customer Service experience and Call Center Experience

Edgar Custodio Jr.

* ******* **** *****, ****** Township, NJ 08831• 732-***-**** • ad75w8@r.postjobfree.com

Objective

Seeking a challenging position where my skills and experience can be utilized to contribute to the success of the company.

Experience

MAY 2007– PRESENT

Stay-at-home Parent Custodio Household Monroe Township, NJ

Responsible for the safety and well-being of my 18-year-old daughter and 9-year-old son

Maintained inside and outside of a single-family residence

January 2003– April 2007

Manager Verizon Communications Manhattan, NY

Created weekly Microsoft Excel spreadsheets on technician performance

Created monthly quality control reports for Upper Management tracking purposes

Analyzed technician performance and made suggestions on weekly calls for improved performance

JANUARY 1999 – JANUARY 2003

Repair Service Clerk Bell Atlantic Telecommunications Bridgewater, NJ

Worked in a call center for troubleshooting landlines

Created repair orders for technicians

Assisted in the development of a Y2K compliant software for the maintenance department

JANUARY 1996-DECEMBER 1998

Customer Service Representative Pharmacia Biotech Piscataway, NJ

Responded to customer inquiries via phone and email

Processed orders, returns and exchanges

Continuously looked for opportunities to improve processes and procedures

Education

MAY 2000

Certificate in Data Center Support Chubb Institute New Brunswick, NJ

References

Available upon request

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