Customer Service Crew Member

PD

PAULA DRUMM

ad75kj@r.postjobfree.com 334-***-**** Daleville, AL 36322

Health Code Compliance

Beverage Preparation

Customer Service

Customer Engagement

McDonald's Enterprise, AL

Crew Member

**/***4 - Current

Maintained an organized work area to ensure efficient operations. Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.

Processed takeout orders quickly to ensure timely delivery of meals. Performed cashier duties such as taking orders, collecting payments and providing change.

Restocked kitchen supplies including food products and utensils. Adhered to health department regulations regarding food handling procedures.

Provided excellent customer service to maintain a positive atmosphere for guests.

Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.

Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.

Monitored quality of food served to ensure it met company standards for presentation and temperature.

Resolved customer complaints in a professional manner. Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.

Maintained organized storage areas for food products, beverages and restaurant supplies.

Greeted customers upon arrival, provided menus and answered questions regarding menu items.

Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.

Organized dining room tables with condiments, napkins and other necessities prior to seating guests.

Educated customers on menu items, product ingredients and nutritional values.

Husband Level Plains, AL

Care Giver

07/2020 - 02/2024

Coordinated transportation services for clients when necessary. Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.

Accompanied clients to social events such as movies or plays. Monitored vital signs, including blood pressure, temperature and pulse rate.

Skills

Experience

Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.

Administered prescribed medications on a timely basis following care plan instructions.

Assisted clients with daily living activities such as bathing, dressing, and grooming.

Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.

Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.

Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.

Ensured compliance with all applicable laws, regulations and standards governing home health care services.

Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor. Micks Cafe Enterprise, AL

Service

08/2020 - 06/2022

Shane's Rib Shack Enterprise, AL

Supervisor

09/2012 - 08/2016

Participated in recruitment efforts by interviewing prospective candidates for open positions.

Created new strategies for improving customer service standards within the organization.

Collaborated with other departments to coordinate workflow processes between teams.

Monitored employee productivity levels on a regular basis to identify areas of improvement.

Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.

Performed monthly inventory checks to ensure sufficient stock levels for all products.

Provided guidance and direction to subordinates regarding job duties and responsibilities.

Evaluated employee performance through periodic reviews and documented results accordingly.

Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.

Ensured compliance with workplace safety regulations by providing training sessions for all staff members.

Complied with company policies, objectives and communication goals. Implemented new operational procedures, increasing efficiency. Led weekly team meetings to discuss progress, address issues, and plan future actions.

Managed budget for department, ensuring all expenses stayed within allocated funds.

Developed and maintained a safe working environment, adhering to all safety protocols and regulations.

Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.

Monitored employee attendance, addressing any punctuality or absenteeism issues.

Trained new employees on company policies, job duties, and performance expectations.

Oversaw inventory management, ensuring adequate stock levels and reducing waste.

Implemented quality control measures, significantly reducing error rates. Responded to customer questions regarding products, prices and availability.

Managed scheduling for staff, ensuring adequate coverage during peak times and projects.

Van Nuys High School Van Nuys California

High School Diploma

06/1969

Hamburger University Illinois City, IL

Some College (No Degree) in Food And Nutrition

Education and Training

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