Customer Service Team Member
Resume:
Jonesboro, AR *****
ad75jg@r.postjobfree.com
SUMMARY
Highly motivated professional with
several years of entrepreneurial
and management experience.
Skillfully creates and maintains
professional and loyal relationships
with co-workers, staff and clients
while managing administrative and
sales employees. Comfortable
working independently as manager
and leader and as collaborative
team member. Applies business
acumen and experience and
exercises decisive judgment to
meet and exceed organizational
goals.
SKILLS
• Business Management
• Marketing tactics
• Regulatory Compliance
• Budget Administration
• Administrative Oversight
• Profit and loss analysis
• Relationship Building
• Contract negotiation expertise
• Project estimating
• Business Administration
• Customer Relations
• Sales oversight
• Strategic Planning
• Client Service
Mohammed
Alqutrani
EXPERIENCE
November 2011 - February 2018
Small Business Owner Jessieville Quick-stop Jessieville, AR August 2018 - July 2024
Owner Alqutrani's food and fuel Hot Springs, AR
Implemented efficient processes for ordering inventory and tracking deliveries.
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Ensured compliance with applicable laws and regulations while running the business.
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Oversaw daily operations of small business including customer service and financial management.
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• Created budgets and monitored expenses to stay within budget limits.
• Developed business plans and strategies to grow small business.
• Managed staff recruitment, hiring, training, and development. Identified new technologies that could be used to improve efficiency and productivity.
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Monitored customer feedback and implemented changes based on their suggestions.
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• Designed customer loyalty programs to increase sales revenue. Analyzed market trends to inform product offerings and pricing decisions.
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• Negotiated contracts with vendors, suppliers and customers. Established partnerships with other businesses in related industries for mutual benefit.
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Designed detailed business plans to outline finances, goals and operations of company.
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Monitored financial objectives and prepared budgets according to projections.
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Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
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Trained, coached and mentored employees to facilitate safety and consistent quality of work.
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• Implemented quality assurance processes to ensure product excellence.
• Oversaw budgeting and financial management.
Ensured compliance with applicable laws and regulations related to business operations.
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• Provided direction and guidance to employees.
• Ensured compliance with local, state, and federal regulations.
• Identified new opportunities for growth, expansion, and diversification.
• Analyzed industry trends to develop competitive strategies.
• Researched potential partners in order to expand services offered. Maintained relationships with existing clients by providing superior customer service.
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• Developed and implemented strategies to increase customer satisfaction
• Staff Management
• Financial Planning
• Talent Development
• Cash flow optimization
• Life cycle project management
• Business marketing
• Negotiation
• Team Oversight
• Sales management
• Financial Management
• Business Development
• Operations Management
and loyalty.
• Developed policies and procedures for the organization.
• Developed strategic plans to increase profitability and efficiency. Employed and managed vendors by negotiating deliverables, cost and expected quality.
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Enhanced operational performance by developing effective business strategies, systems and procedures.
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Developed and implemented successful sales strategies to meet business goals.
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EDUCATION AND TRAINING
June 2000
Associate of Science Business Administration And Management Baruch College of The City University of New York, New York, NY
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