Technical Support It

Manuel Roman Phone 949-***-****

ad75im@r.postjobfree.com

Objective

Work

experience

To obtain employment in Network Administration or Technical Support. Presently 2021,2023 and 2024 Initial Action Services Anaheim CA Temporary Network Technical Support

Temporary onsite network and IT support for fire personnel fighting the fires in our National Forests. Assist with set up of base camps. Deploy Satellite Dish, Star Link, Cell Modems, Wireless Access Points, Portable Cell Towers, network and Wi-Fi. Monitor Network and Wi-Fi to ensure reliable video communications with video applications such as zoom and Teams. Troubleshoot issues with Internet, Cell phones, Network, Computers and Printers. Stream Video Briefings and Meetings to other Camps. Set up Audio Visual Equipment (Cameras Microphones, Speakers, Televisions etc.) at Fire Camps to receive briefings and meetings. Remove all equipment when fires were under control and base camps closed. Pack and drive RV’s, Trailers and equipment 600 + miles to the Base Camps then back to Santa Ana.

2017

Network Administrator

Assist with expansion of family business and relocation. Configure network and computer equipment such as router, firewall, Ruckus WIFI, and VOIP. Expand network and devices from 30 to 120. Assist with business administration functions. American Beauty College West Covina CA

2014-2016 The Alpha Omega Huntington Beach CA

Field Network Administrator / Support

Provide Small to Medium Sized Business Clients (6- 150 users) with Network and Server Support. This included Support for Server 2003, 2008, 2012, Exchange 2003, 2007, 2010, Office 365. This Included Support for All Software. Provide Hardware support for Servers, Firewalls, Spam Filters, Computers, Copiers and some Apple Computers. Migrate and set up new VMWare ESXi Hosts, Domains, Email Servers, Wireless Networks, Switches. Set Up back up and Disaster Recovery Solutions. Support Different Anti Virus Software such as Symantec, Trend Micro, Eset. Desktop Support for users running WinXP,7,8, 10.

1998- 2020

Owner

Roman Technologies / OC LA IT Cerritos, CA

2019 – June 2021 Technical Support

Provide Technical Support To Los Angeles Rams, Los Angeles Chargers, Sofi Stadium and ESE Sports. Setup, configure and Troubleshoot Laptops, Active Directory, Microsoft Azure, Printers, Office 365, Email, Network, Internet, Windows 10 and various applications. Onboard and offboard Users. Document Equipment and Inventory. Provide support for Audio Visual Equipment. Meet with various vendors to install networking and other equipment. Fluid Networks Playa Vista CA

2022 – 2023

Technical Support Technician Remote

TheCompulab Inc. FT. Lauderdale, FL

Provide Remote Technical Support to users in businesses from 25-1000 users. Set up, configure and deploy Windows and Mac OS Laptops and workstations. On board and Off board users from Microsoft Active Directory and Azure AD. Troubleshoot issues with computers, software, phones and Network (Dell, HP, Lenovo, SonicWALL, Office 365, QuickBooks, Firewall, anti-virus, VPN, Ubiquity, ConnectWise and much more hardware and software). Provide small businesses and home users with servers, computers, peripherals, LAN/Wan setups, technical support and repairs. This Includes building and setup of servers with Windows NT, Server 2000 - 2019 and computers with Windows 95,98,2000, ME, XP, Vista, 7, 10; Setting up printers, print servers, network printers and scanners; Setup of hubs and DSL routers, TCP/IP, DHCP, NAT, and firewall; Installing and setting up software such as Microsoft Office, Quick Books, Peachtree, Email clients (Outlook, Exchange, Netscape, Eudora), and fax software 2012-2014 The GDR Group Irvine CA

Field Technician / Onsite Network Support

Provide Small to Medium Sized Business Clients (4 – 300 users) with Network and Server Support. This included Support for Server 2003, 2008, 2012, Exchange 2003, 2007, 2010. This Included Support for All Software. Provide Hardware support for Servers, Firewalls, Spam Filters, Computers, Copiers and some Apple Computers. Migrate and set up new VMWare ESXi Hosts, Domains, Email Servers, Wireless Networks, Switches. Set Up back up and Disaster Recovery Solutions. Support Different Anti Virus Software such as Symantec, Trend Micro, Eset. Desktop Support for users running WinXP,7,8.

1998-2000 GT Bicycles\Schwinn Cycling & Fitness Santa Ana, CA Temporary Technical Support - 6months in 1998-1999 and 6 months in 200*-****-**** Computer Village San Dimas, CA

Onsite Network Support / Desktop Computer Support

Provide Small Businesses Clients from 2-75 users, network and desktop support. This Included 2007-2007 Prime Tech Solutions Cerritos, CA

Desktop Support - 3 month contract extended to 6 months. Provide Hospital Employees with technical support. This included support for Windows 95, 98, 2000, and XP, Office 97, 2000, 2003, and 2007. I was also responsible for diagnosing, troubleshooting, repairing and service of their over 500 computers and laser printers. There was also support of many third party applications unique to a hospital environment such as PBAR, Soft Med, and Pharmacy RX. I also worked with some common applications such as PC 1998-2007 Cynthia's Beauty Academy Bell, CA

Network Administrator /Technical Support, Business Administration and Support

Anywhere, Ghost, MacAfee Internet Security, AS400 client configuration. I was also responsible for light Exchange and Network Administration and troubleshooting which included troubleshooting problems with TCP / IP addressing, DHCP, resetting passwords, changing active directory accounts settings and permissions, imaging computers and adding them to the domain, and changing exchange settings.

Managed a 35-user computer network under Windows NT 4.0, 2000 and Windows 98, XP. Assembly, Installation, configuration support and troubleshooting for all computer related hardware, which included: (File Servers, IBM compatible PC's, printers, hard drives, modems, network cards, print servers, etc.) Installation and support of all the companies software including Windows 95/98, Windows NT 4.0, Windows XP, Windows Server 2000, Microsoft Office, Microsoft Exchange client, Microsoft Outlook, and various other proprietary and less known software titles. In charge of corporate antivirus, firewall, security, LAN/WAN.

Responsible for technical support, upgrades, installations, repairs, troubleshooting and networking for 200+ computer users This included configuration, installation and support of all computer software, which included: (Microsoft Windows NT 4.0 Workstation, Windows 95, Windows 98, Windows 3.11, Novell NetWare Client, MAC OS, Seagate Backup Exec, Microsoft Office Professional, Microsoft Outlook, Microsoft Exchange, Internet Explorer, IBM Client Access for AS/400, PC Anywhere, MacAfee Virus Scan, Norton Antivirus, Iron Cad, AutoCad14, Alias Design Studio, Image Cast Hard Drive replication software, and various other software titles.) Hardware Duties consisted of rollouts, upgrades, troubleshooting and repairs of: (Compaq and HP Servers, IBM Compatible PC's, Hubs, Network Cards, Video Cards, Hard Drives, modems, Power Supplies, Printers, Ports CD ROMs, etc.) This Position also included some light network administration duties, support for Server 2000, 2003, 2008, Exchange 2003, 2007. This included support for all software Including proprietary database software. Provide Hardware support for servers, firewalls, spam filters, Computers, Copiers, Printers, and occasionally MAC. Set up new domain networks. Set up Wireless Solutions. Set Up Backup and disaster Recovery solutions. Supported End Point Protection, McAfee and Trend Micro Worry free as well as all antivirus solutions. Desktop Support for Windows 98, 2000, XP, Vista, 7

which consisted of: (Upgrading service packs, backing up and restoring files, user management, email management, TCP/IP troubleshooting, plus various other administrative tasks.) Managed all aspects of store, which included: Computer assembly, repairs, and upgrades. Installation and configuration of computers under Windows 95, 98 and Windows NT 4.0, answering of all incoming technical support calls: Sales and inventory tracking. Pacific Career Institute

Cerritos College

Tracy High School

Cerritos CA

Cerritos CA

Cerritos CA

2002 Graduated

1990

1987 Graduated

Microsoft Windows 2000, Windows 2000 Server, Windows 2000 Network Infrastructure Microsoft 2000 Product Specialist which includes: Windows 98 Installation Windows NT 4.0 Installation, Windows 2000 Installation Intel Desktop, Intel Workstation and Server, Intel Laptop\ Mobile Technology, Centrino Dell 1600N Printer Certification, Dell Foundation Desktop, Dell ESD Certification Dell Basic Wireless Technology, DSP Desktops V.2 Chassis English – Fluent, Read, Write, Speak

Education

Languages

Certifications

Spanish - Fluent, Read, Write, Speak

1997-1998

Store Manager

B. Computers Wilkes-Barre, PA

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