Sr. Loan Servicing Representative II

Erika Hernandez

Santa Ana, CA • 714-***-**** • ad75if@r.postjobfree.com

EDUCATION

University of California, Irvine, Irvine, CA June 2023 Bachelor of Arts, Business Economics

PROFESSIONAL EXPERIENCE

Pacific Premier Bank (Irvine, CA) June. 2021 - Present Sr. Loan Servicing Representative II

● Managed a high volume of calls in queue for customers seeking payoff letters, loan history, inquiries about their loan, escrow balances, and 1098 forms for their taxes.

● Oversaw and posted loan regular payment and payoffs averaging $3 million weekly

● Navigated and accurately entered data into excel, our database and computer system to ensure financial accuracy.

● Developed and calculated year-end interest, escrow analysis, and insurance and taxes payment analysis for million dollar loans.

● Generated daily reports, analyzing current loan balances, past due amounts, and conducting thorough assessments of financial statements and credit reports.

Loan Servicing Specialist

● Prepared comprehensive documentation for loan modifications, renewals and extensions in accordance with established guidelines and requirements.

● Ensured the accuracy of data entry by diligently processing loan applications and associated documents.

● Proficiently boarded various types of loans including construction, real estate, SBA, and franchise loans, while also managing the processing of lines of credit, mortgages, and collateral.

● Cultivated strong customer service skills through regular communication with clients, providing assistance and guidance. Loan Servicing Representative

● Demonstrated expertise in reading and interpreting loan documents and approvals to verify compliance with legal and bank policies.

● Accurately calculated yearly interests and balances to generate 1098 tax forms for million-dollar loans daily.

● Developed a deep understanding of mortgage banking regulations, policies, and procedures, ensuring strict adherence to federal, state, and internal guidelines.

● Skilled in reviewing and analyzing loan documents, including promissory notes, deeds of trust, and loan agreements. Loan Servicing Intern

● Proficiently utilized automated systems to efficiently handle data entry and retrieval of loan and client information.

● Applied analytical thinking skills to meticulously review financial documents, ensuring accuracy and completeness.

● Developed valuable teamwork experience through effective communication and collaboration with colleagues. Sports Business Association, UC Irvine (Irvine, CA) Mar. 2020 - December 2022 Director of Finance

● Orchestrated the creation of comprehensive finance reports, utilizing Excel to analyze budget, expenses, and incoming earnings, enabling informed decision-making.

● Spearheaded the development of a robust database to centralize crucial information and contact details of professionals within the sports business industry, facilitating efficient networking and collaboration.

● Exercised meticulous oversight over the financial accounts of the Sports Business Association (SBA), ensuring optimal cash flow management and delivering accurate financial statement reports.

● Mentored and trained new finance interns, providing guidance and support to introduce them to various career paths in the sports business industry and imparting essential finance skills.

Abercrombie (Costa Mesa, CA) Jun. 2019 - September 2021 Brand Representative

● Provided friendly and knowledgeable assistance to customers on the sales floor and averaged $1,000 on sales daily.

● Resolved customers' questions and complaints in a professional manner while adhering to corporate guidelines.

● Collaborated with store personnel on developing effective display solutions that increased visibility of featured merchandise.

● Built knowledge of product lines and marketing to provide accurate information regarding features, pricing, return policy, and availability. Los Angeles Angels (Anaheim, CA) Oct. 2018 - March 2019 Intern for the Vice President of Management and Finance

● Gained valuable insights into the process of creating annual budgets, managing financial resources for a professional baseball team, overseeing sponsorships, implementing effective sales strategies, analyzing balance sheets, and understanding legal procedures.

● Assisted Molly Jolly, the Vice President of Management and Finance of the Angels, in day-to-day operations, acquiring firsthand experience in her role.

● Developed practical experience by actively participating in in-person sports events, effectively multitasking and providing support during games. SKILLS

Excel, Microsoft Office, Salesforce, Adobe, Payment Analysis, Balance Sheets, Loan Records Filing and Maintenance, Data Input, Customer Needs Assessments, Organizational Skills, Property Taxes, Financial Reporting, Financial Analysis, Legal Compliance, Data Analysis, Analytical Skills, Attention to detail

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