Customer Service Front Office

Johanna Ice

***********@*****.*** Henrico, VA ***29

PROFESSIONAL SUMMARY

Looking to use my ability to speak Spanish and English as well as other learned customer experience skills to provide information and service to diverse customers with unique backgrounds. SKILLS

Fluent in English and Spanish Positive attitude, able to learn any task to improve my skills. Able to work on my own or as part of a team. Good customer service skills Good problem-solving skills. EXPERIENCE

FRONT OFFICE COORDINATOR, Richmond, Virginia

Express Employment, February 2024-July 2024

Performed general office duties such as filing documents, photocopying materials, faxing documents, and ordering supplies.

•

• Participated in staff meetings to support key office functions.

• Greeted visitors and answered and routed calls to foster positive office experiences.

• Developed organized filing system for both hard copy and electronic files for easy access.

• Adeptly handled confidential information according to company policies and procedures.

• Received, reviewed, and distributed mail and other information to office.

• Collaborated with managers on inventory management and KPI tracking. Assisted in developing new policies and procedures related to front office operations and customer service initiatives.

•

• Checked guests in and out promptly, ensuring smooth arrival and departure process.

• Maintained clear and organized communication with guests via phone, email, and in person.

• Monitored office supply needs with consistent inventory checks and requisition approvals.

• Interviewed potential candidates and provided thorough reviews to HR to aid in hiring decisions.

• Addressed and mediated employee grievances and coordinated meetings with union representatives. SELLING EVENTS SPECIALIST, Richmond, Virginia

Boars Head, April 2023-July 2023

• Leveraged strong communication skills to build relationships with clients.

• Developed specialized skills in customer service and client relations.

• Collaborated with stakeholders to define requirements for new products.

• Designed user-friendly interfaces that improved customer experience.

• Investigated products or markets to determine areas for opportunity.

• Analyzed corporate intelligence data to identify trends and patterns.

• Revised and developed business plans to emphasize product line, pricing and inventory factors.

• Administered and created training and awareness presentations or materials.

• Canceled orders based on customer requests, inventory or delivery problems. Promoted products in a communities by visiting localsupermarkets and allowed costumers to try the brand by sampling .

•

WAREHOUSE ASSOCIATE, Richmond, Virginia

Local temporary agencies, January 2022-December 2022

• Sorted and organized merchandise in preparation for shipment.

• Moved products and equipment to appropriate locations to maintain workspace cleanliness.

• Packaged and sealed products according to order size and specifications.

• Inspected products for defects and damages and reported discarded items to supervisors.

• Successfully managed and organized warehouse inventory.

• Adhered to company policies for safe storage of goods in the warehouse facility.

• Used scanners to document pertinent carton level information.

• Interacted effectively with staff through ongoing communication and exchange of information.

• Utilized RF Scanner to track products in transit.

• Documented all damages, shortages, overages or other irregularities in shipment records.

• Ensured quality control standards were met during receiving process.

• Examined merchandise for defects or damage before stocking shelves.

• Replenished shelves with incoming stock orders and performed daily spot checks on inventory.

• Reported malfunctioning and damaged equipment to supervisors for repair.

• Performed physical inventory counts on regular basis.

• Implemented safety protocols for handling hazardous materials.

• Tracked inventory movements using computerized tracking systems.

• Maintained company inventories and completed product counts for reports.

• Informed supervisor of parts needed for stock and discrepancies in inventory quantities.

• Input product information and quantities into warehouse databases. SELLING EVENTS SPECIALIST, Richmond, Virginia

Boars Head, April 2021-October 2021

• Implemented strategies to improve performance, accuracy, and quality.

• Leveraged strong communication skills to build relationships with clients.

• Developed specialized skills in customer service and client relations.

• Reviewed and evaluated strategic organizational issues to identify implementation recommendations. Attended management meetings to record new directives and information, offering insights and suggestions to improve procedures.

•

• Implemented innovative strategies to increase efficiency of operations.

• Monitored the performance of team members against established goals.

• Assisted senior management in developing long-term business strategies.

• Conducted extensive research to identify trends in the industry.

• Designed user-friendly interfaces that improved customer experience.

• Prepared reports to summarize operational results and financial performance.

• Promoted products in local stores communities through sampling the brand products. WAREHOUSE ASSOCIATE, Richmond, Virginia

Local temporary agencies, January 2021-March 2021 WAREHOUSE ASSOCIATE, Richmond, Virginia

Local temporary agencies, January 2022

• Acquired experience in various warehouse environments, including UPS and Seven Eleven distribution centers Demonstrated leadership skills as a lead assistant and trainer, effectively working with microphone and radio communication

•

• Operated embroidery machines for clothing items, including t-shirts, hats, sweaters, and bags

• Excelled in a fast-paced environment, processing mail by scanning

• Worked with microphones and radio operations

• Assisted customers at Kroger, including food preparation

• Maintained warehouse cleanliness, including bathrooms, cafeteria, offices, and the main lobby at Sizemore. WAREHOUSE ASSOCIATE, Gap, Pennsylvania

Urban Outfitters, January 2019-February 2020

• Efficiently processed customer orders and ensured accuracy in a fast-paced warehouse setting

• Proficiently picked, packed, and shipped customer orders, maintaining high levels of productivity and accuracy

• Consistently met or exceeded daily order quotas while ensuring proper packaging and quality control

• Assisted in training new warehouse team members on best practices and safety procedures Collaborated with supervisors and team leads to resolve inventory discrepancies and improve warehouse processes.

•

SALES REPRESENTATIVE, US

Goodwill, January 2018-April 2018

Provided top-notch customer service over the phone, managed cash register transactions, and maintained a visually appealing store

•

• Maintained strong client relationships, addressing their needs and concerns to ensure customer satisfaction

• Consistently met and exceeded monthly sales targets, earning recognition as a top-performing sales representative

• Provided exceptional post-sales support, including resolving customer issues and handling product returns

• Consistently met and exceeded daily call handling and resolution targets

• Assisted customers in finding their desired items, demonstrating a strong commitment to customer satisfaction. SALES REPRESENTATIVE, US

Dollar Tree, January 2017-March 2017

Greeted and assisted customers in a courteous and professional manner, providing product information and guidance

•

• Handled customer inquiries, complaints, and returns with a solutions-oriented approach

• Participated in regular sales training to improve product knowledge and sales techniques

• Accurately processed customer orders, returns, and exchanges, ensuring timely delivery Responsible for merchandise stocking and display setup, contributing to an organized and attractive shopping environment.

•

WAREHOUSE ASSOCIATE, US

Urban Outfitters, January 2014-March 2016

• Worked in a fast-paced warehouse environment, where I effectively received, sorted, and distributed inventory

• Offered customer support through email and phone for order inquiries

• Collaborated with the warehouse team to ensure timely order fulfilment and accurate inventory records Played a key role in picking, packing, receiving, sorting, and providing customer support for orders via email and phone at Urban Outfitters.

•

INSPECTOR/PACKER, US

Dart Container, January 2006-June 2011

• Expertly packed products in accordance with company specifications, ensuring proper labelling and organization

• Collaborated with the quality control team to identify and resolve product defects and discrepancies Conducted quality assurance on the assembly line, ensuring the quality and proper packaging of cups, bowls, and lids.

•

EDUCATION

Puerto Rico

High School Diploma from Josefina Leon Zayas High School REFERENCES

References available upon request

Contact this candidate