Account Manager Customer Relations
Resume:
Ken E. Dillon
Mead, WA 99021
**********@*****.***
Currently seeking a position that will utilize and benefit from my extensive hydraulics knowledge, outstanding customer relations and project management experience.
Summary of Skills:
Over 30 years of proven hydraulics experience
Responsible for the oversight of international job sites to include facilities in China, Spain, Turkey and India
Demonstrated ability to train a wide variety of people in fire suppression, pneumatics and hydraulics
Established international troubleshooting capabilities to provide service after the sale both on site and over the phone to include customers in Switzerland, Australia, Iceland and South Korea
Capable of facilitating the buildup of a TBM from concept drawings and customer notions through manufacture and start-up
Proven leadership and management experience
Oversight of up to 35 employees
Developed and maintained budgets for $15,000,000 Company
Experience:
Dillon Fluid Power
Owner
2014-Present
Western Integrated Technologies
Hydraulics Sales & Service
2011-2014
DRT Fluid Power
Co-Owner
2003-2011
SAS Fluid Power/Pacific Power Tech
Branch Manager
Engineering Manager
1995-2003
The Robbins Company
Sr. Staff Engineer
Sr. Hydraulic Designer
Hydraulic Designer
Assembly Specialist
1989-1995
BIO
Ken Dillon, co-founder of DRT has over 30 years of fluid power experience and knowledge. He earned an Applied Science degree in Fluid Power Technology from Spokane Community College. In addition, he has completed continuing education courses in mechanical engineering and mathematics at Green River Community College in Kent, WA. He began his career in 1989 with The Robbins Company in Kent, WA. Ken hired into the company as an Assembly Specialist responsible for shop assembly of hydraulically powered TBM’s. He also performed troubleshooting and adjusted controls at machine start up.
In 1990, Ken was promoted to Hydraulic Designer where he was responsible for organizing drafting personnel and review drawing accuracy upon completion. He also worked to design and create engineering drawings consisting of hydraulic schematics, hydraulic power unit assemblies and hydraulic system assemblies.
Ken’s next promotion came in 1992 when he was awarded the Sr. Hydraulic Designer position. He was required to coordinate multiple hydraulic system designs using contract engineering and drafting support as required delivering the finished product to their customers on an international level. This was to include written functional descriptions and interlock summaries of the full range of Robbins mining machines. In addition, Ken has conducted field troubleshooting and customer training seminars in many countries including but not limited to South Korea, Switzerland, China, Australia, Iceland, Italy, Spain, Turkey and India.
In 1994 Ken was elevated to Sr. Staff Engineer where he coordinated multiple hydraulic system designs and acted as engineering liaison between hydraulic & electric staff, mechanical design, shop personnel and field service. Ken also maintained international customer relations consisting of field troubleshooting, spare parts sales, customer training seminars and maintenance manuals.
Ken took the opportunity to work for one of his vendors in 1995 when he accepted the Engineering Manager position with SAS Fluid Power. He was responsible for engineering, production/manufacturing, field service, electronic controls and repair divisions for the entire SAS Corporation as well as creating and maintaining budgets for each of these divisions. Additionally, Ken was responsible for international customer relations to include sales, field troubleshooting and training abroad. While employed at SAS, Ken was able to create and foster relations with Construction Tunneling Services and Herrenkenekt. He designed, supplied and supported hydraulic, pneumatic, grease and lubrication systems for these companies through multiple projects.
Ken resigned in 2003 to co-found DRT Fluid Power, LLC. While owning DRT, Ken was able to maintain all of the above relationships while supporting many contractors in the construction and tunneling industries. While growing DRT Fluid Power, Ken has been able to create new relations with companies such as Mitsubishi Heavy Industries, Obayashi, Kiewit Underground, and Frontier Kemper. He is known throughout the industry for giving excellent after the sale support on all of his system designs and components.
Recently, DRT Fluid Power was acquired by Western Integrated Technologies (WIT). Ken worked with Western integrated for 4 years before branching out to form Dillon Fluid Power.
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