Customer Service Systems Engineer

Nathaniel Clifton, Jr.

ad752a@r.postjobfree.com

OBJECTIVE

I am seeking an opportunity that will allow me to leverage my expertise in customer service, systems administration, and support responsibilities. My desire is to find a 100% remote opening, which will allow me to implement scalable systems and architectures, while affording the prospect of being exposed to new technologies.

EDUCATION

MPA concentration in Urban Management, Strayer University

MBA concentration in Management, Strayer University

Bachelors of Science, Business Management, Shaw University

Bachelors of Science, Computer Information Systems, Shaw University

EXPERIENCE

Senior Technology Engineer/Senior Linux Systems Engineer, PNC, Pittsburgh, PA 2024 – Current

(100% Remote)

Identify and resolve any technical issues arising

Develop technical designs for application development

Perform analysis of existing application protocols and software tools and actively engage with the various support teams for the smooth functioning of Client's business

Provide application support oversight in resolving and troubleshooting problems

Provide and support recommendations for improved procedures and policies

Work with various vendors and ensure that issue resolution is as per Client's standards and there is timely notification to the customers for the ongoing production issues

Provide direct assistance to business users in using and interpreting software tools and products

Ensure compliance of all security measures in application development processes (RedHat Linux, OpenShift, Python, Ansible, Java, JIRA, Confluence and Apache/Tomcat) (Dev, Test, QA and Production environment VMware)

Technical Operational Support Engineer – NOC (100% Remote), RedHat, Raleigh, NC 2022 – 2023

Supported customers by responding within the designated service-level agreement (SLA) period to incoming calls, chat, and web-based inquiries about our technologies

Resolved customer issues with all identity management products especially in the areas of interoperability with base operating system technologies like PAM, SSH, and directory services

Proactively update our customers and ensure that they are satisfied with our support service (RedHat Linux, OpenShift, Ansible, JBOSS/Apache/Tomcat)

Collaborated with other engineers and developers to develop creative solutions for our customers, including fixes for our offerings (ServiceNow/Salesforce ticketing systems)

Senior Systems Administrator – Linux, PNC, Pittsburgh, PA 2020 – 2023

(100% Remote)

Administered Linux environments, performance monitoring and tuning, trouble shooting in QA/Test/Production operation environments (VMware) and ServiceNow/DynaTrace 24x7x365

Installed software, configure servers, provide overall support of RHEL Linux environments and RedHat OpenShift/Kubernetes/Ansible (Test, QA, and Production environments)

Monitored hardware, VM and container metrics for the purposes of maintaining cluster health and identifying thresholds for scaling and

Used Matters Most, TrueSight and DynaTrace as monitoring tools for systems reliability and maintenance window operations

Identified, clarified, and resolved project activity issues and risks, escalating as needed by stop and restarting pods for troubled namespaces

Partnered with architects and DevOps engineers to provide solutions for internal customers

(RedHat Linux, OpenShift, and Ansible environment)

Senior Server Engineer - Linux, Westinghouse, Cranberry, PA 2017 – 2021

(100% Remote)

Managed large scale RedHat Linux/SuSe Linux server environments: Red Hat OpenShift, handling Linux environment, including deployment, administration, performance monitoring and tuning, CIS Benchmark, trouble shooting and QA/Test/Production operation environments (VMware) and ServiceNow 24x7x365

Installed software, configure servers, implement security patches, and provide overall support of SUSE Linux environments using SUSE Manager

Coordinated with network engineering, database administration functions and customers to implement, install, and configure Linux systems and software that utilize industry best practices to meet corporate objectives (Bash and Python script modification)

Implemented policies, procedures, and technologies to ensure Linux system security through secure system access, monitoring, control, and routine security SOX evaluations

Used SolarWinds as a monitoring tool for systems reliability and maintenance window operations

Lead Linux Administrator, VPG, Wendell, NC 2014 – 2017

Installed, configured, and maintained Linux (Active Directory, Bash, Python, DNS, NFS, AWS(CodeDeploy)/ RedHat Linux /CentOS/SLES/ CUPS, VMware), Cisco UCS Servers, EMC Isilon and NetApp Filer 7-Mode/Cluster-Mode

Maintained Patch and Package administration/SOX Compliance for Linux servers

Planned Backup/Restoration Strategy for 24x7x365 operation support (EMC Networker/DLT)

Supported development, test and production servers 24x7x365

Data Center environment (racking & stacking gear, cable management, hot & cold aisle containment) (ServiceNow ticketing system)

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