Onboarding, training, retention, software (HRIS, Microsoft Office, QB
Resume:
Carmin Lovejoy- Harris
Livonia, MI *****
******.******@*****.***
Personal Info
Determined individual with ambition and consistent strive to accomplish excellence while working effectively in diverse and multifunctional teams - with a demonstrated record of generating and building relationships while increasing project efficiency. Strong servant leadership, strong proven occupancy & staff retention.
Work Experience
Administrator/Property Manager
Aspen Assisted Living - Livonia, MI
December 2022 to Present
• Currently oversee all daily responsibilities for the community.
• Interview, hire, onboard & train all new staff.
• Oversee scheduler to ensure all shifts are covered daily for all existing shifts.
• Work with outside vendors to receive bids for all work to be completed for property. I.e, all repairs, HVAC, plumbing, painting, boiler system & fire suppression system.
• Input all invoicing, perform AP/AR in QB system.
• Effectively manage all aspects of each department of building, I.e, dietary, housekeeping, care staff, maintenance and office.
• Staff engagement, introducing conflict resolution techniques, build moral & provide ongoing training.
• Assist activity department in designing, planning and introducing memory care programs.
• Work alongside of PT, OT, wound care team to ensure quality therapy & wound care is supported.
• Perform all duties related to compliance, I.e, state reports, daily audits, billing, marketing, employee conflict resolution & family concerns.
• Market & sell the community to effectively grow occupancy.
• Consistently meet monthly NOI.
• Work along side hospice team to provide support to residents and families.
• Round twice weekly with nurse practitioner to ensure quality care.
• Perform assessments along side Admissions Director to ensure smooth admissions. Property Manager/ Executive Director
American House Senior Living Communities - Farmington Hills, MI September 2005 to November 2022
• Ran all daily operations for a senior living community. Hired, trained, on-boarded & terminated all staff
(dietary cooks & servers, housekeepers, maintenance & activities).
• Effectively scheduled and executed all functions related to building staffing.
• Ensured culinary department followed & executed planned menu with high expectation of plate presentation.
• Ensured all property maintenance was completed on daily/monthly & yearly time frames.
• Worked with all contractors and vendors for all work to be completed for property.
• Communicated pertinent information with professional agencies providing updates for our community in the midst of the COVID pandemic. Created (proactively), a system to keep staff & residents safe from COVID.
• Maintained all accounting -receivables, payables to month end reconciliation.
• Completed & submitted all billing to outside agencies for reimbursement.
• Performed all marketing and relationship building to our referral sources to keep our community above expected occupancy.
• Toured families & potential residents to showcase the community.
• Maintained occupancy at or above 94% during my 15 year commitment with American House.
• Maintained a healthy, safe memory care in which I designed/created and implemented 4 years ago.
• Developed, mentored and maintained a solid relationship with the Judson Center staff. Overseeing their workers with disabilities as they worked within the community.
• Worked closely with onsite Rehab team to ensure therapy was thriving. Maintained equipment within therapy, I.e, NuStep, foot bike, exercise bands, etc.
• Monitored Medical Team skilled team to ensure quality wound care.
• Developed relationship and supported the hospice team.
• Worked with all families, residents & staff to keep atmosphere free of issues, concerns. Regional Director
American House - Farmington Hills, MI
October 2017 to July 2021
Soft Skills
Soft Skills
• Successfully maintained budget through an increase in operational efficiency, reductions in the requirement of outsourced personnel alongside the increase in quality control.
• Effectively collaborated with CEO in the attempt to manage budget as well as the increase and ease of collaboration amid associates while working in conjunction with other members of the leadership team.
• Inputed all billing, payroll & marketing into data systems; using, Quickbooks Online, Paychex Flex, Onesite, Yardi, MRI & Enquire Solutions.
• Successfully, designed, opened and operated community memory care.
• Hired, orientated, trained and retained all staff within portfolio, in which I was responsible for on a daily basis.
• Overseen all scheduling for each community within portfolio.
• Approved all time off requests, and filled vacancy spots were needed.
• Drove daily and weekly to each assigned site ensuring the grounds upkeep.
• Created & implemented team building exercises for staff retention.
• Lead all department head staff to perform to the best of their ability. This included our dining services team, housekeeping, maintenance, activities & administrative.
• Developed and maintained relationships with all family members and residents handling any concerns, questions, ideas, etc.
• Worked closely with AAA1B & MORC to update contracts and input all billing.
• Overseen communities that worked with tax credit to perform audits for compliance purposes.
• November 2019 the community lost Environmental Supervisor, I assumed that role in addition to my daily job duties.
• Developed exceptional relationships with community-based referrals, advocacies, providers, and agency partners to strengthen & brand image.
• Analyzed, collected marketing and community-related data in order to develop market strategies to provide recommendations to sales team.
Education
Associates Degree in Business
Lansing Community College
December 1999
Skills
• Revenue Recognition
Employee Conflict Resolution
Content Creation
Analytics
Critical Thinking
Budget Management/ Budgeting
Process Improvements
Proficient in Client Retention
• Dementia Care
• Memory Care
• Computer Networking
• Accounting
• Accounting (5 years)
• Strategic Planning
• Alzheimer's Care
• Home Care
• Human Resources
• Financial Report Writing
• Paychex
• Payroll
• Accounts Payable
• General Ledger Accounting
• QuickBooks
• Microsoft Outlook
• Microsoft Excel
• Microsoft Word
• Transition of care
• Customer service
• Sales
• Leadership
• Human resources
• Marketing
• Financial report writing
• Customer relationship management
• Property management
• Section 8
• Analysis skills
• Budgeting
• Organizational skills
• Project management
Certifications and Licenses
CDP
March 2021 to March 2024
Certified Dementia Practicioner
CPR Certification
May 2023 to May 2026
Professional In Human Resources
February 2022 to February 2025
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