Customer Service North Carolina
Resume:
Alan McDaniel
*** ***** ****, ********, ***** Carolina 28516
ad74br@r.postjobfree.com
Work Experience
Delivery Drive
Perdue Chicken Transportation
Salisbury, Maryland
Job Duties:
Cleaned interior and exterior of delivery vehicle at end of shift as needed. Communicated regularly with dispatch regarding any delays or issues encountered on routes. Responded promptly to emergency situations involving vehicles or personnel on the roadways. Stayed up-to-date on changing local roads and construction areas that may affect routes. Adhered to all applicable traffic laws while driving delivery vehicle. Resolved customer complaints in a professional manner while maintaining positive relationships with clients. Drove safely in all weather conditions including rain, snow, sleet, ice. Reported mechanical issues with delivery vehicle to supervisor in a timely manner. Loaded, secured, and unloaded cargo in a safe and timely manner. Received daily delivery instructions and route assignments from dispatch. Ensured accurate completion of all paperwork associated with deliveries. Managed inventory levels during deliveries by verifying load counts against shipping manifests. Maintained accurate records of goods delivered and collected payments as required. Assisted warehouse personnel in packing orders when necessary. Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations. Inspected delivery vehicle to ensure optimal safety and performance prior to each trip. Checked tires for proper inflation before leaving on each route. Verified accuracy of items loaded onto truck against shipping documents. Provided excellent customer service by answering inquiries about products or services being delivered. Monitored fuel level throughout shift and refueled when necessary. Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
Performed pre-trip inspections of delivery vehicle according to company guidelines. Grouped and routed deliveries according to designated areas to maintain efficient delivery times. Verified deliveries against shipping instructions prior to delivering to customers. Notified customers of delays to decrease calls to support. Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables. Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Handled merchandise in accordance with product handling standards. Obeyed traffic laws and follow established traffic and transportation procedures. Loaded trucks and safely secured merchandise to prevent damage during transportation. Delivered rush merchandise on tight schedules to meet customer targets. Inspected vehicle and maintained gas, oil and water levels. Utilized street maps to plan and determine most efficient routes. Checked shipping papers to determine nature of load and presence of hazardous materials. Transported and safely delivered items to prevent damage or loss. Navigated routes with relevant map programs and GPS systems. Reviewed and verified invoices and purchase requests to confirm accuracy. Contacted customers prior to delivery to coordinate delivery times. Conducted pre-inspections to keep trucks reliable and well-maintained. Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents. Processed shipment documents neatly and efficiently for each load. Improved project completion time, multi-tasking operations on heavy equipment and trucks. Conducted emergency vehicle repairs to restore safety and dependability. Filed vehicle logs, cargo records or billing statements according to company regulations. Inspected vehicles' condition, supplies and equipment before and after trips Determined optimal routes based on GPS application information and knowledge of local routes. Wrote receipts for loads picked up and collected payment for goods delivered and for delivery charges. Reported delays and accidents to stations using telephones or two-way radios. Loaded and unloaded vehicles at distribution center and delivery address. Presented order bills and collected payments for deliveries. Reviewed delivery documents and orders and reported errors to supervisor. Checked loads against shipping papers to verify contents and identify special handling requirements. Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs. Reported mechanical problems encountered with vehicles to dispatch. Promoted positive customer service by delivering on-time shipments and fully resolving issues. Kept accurate logs of all deliveries and trips.
Identified mechanical problems with vehicles, completed basic repairs and helped coordinate more serious maintenance needs.
Operated manual and mechanical equipment safely to minimize injury and accident risks. Skills
GPS Navigation Payment Collection Quality Assurance Equipment Operation Dispatch Communication Order Verification
-
10+
years
GPS Navigation Payment Collection Quality Assurance Equipment Operation Dispatch Communication Order Verification, Awarded 500,000 Safe Driving Miles Award
Education
Dillon High School
High school or equivalent
Dillon High School, Dillon, South Carolina
02/2016 to 12/2022
Contact this candidate