Customer Service Insurance Agent
Resume:
DeLisa Armwood-Lenear
Allen, TX *****
ad7480@r.postjobfree.com
Highly motivated and customer-focused professional with over 10 years of experience in member contact centers. Adept at delivering exceptional service, resolving complex inquiries, and building strong member relationships. Proven ability to handle high call volumes, manage time efficiently, and maintain a positive attitude under pressure. Skilled in product knowledge, providing accurate information, and offering tailored solutions to meet members' needs. Committed to enhancing member satisfaction and contributing to team success through effective communication and problem-solving skills. Work Experience
Licensed P&C Insurance Agent
GEICO-Richardson, TX
February 2024 to Present
· Respond to customer inquiries regarding auto insurance policies, coverage options, premiums, and billing.
· Assist customers with policy changes, such as adding or removing vehicles, updating personal information, and modifying coverage levels.
· Provide clear explanations of policy terms, conditions, and exclusions to ensure customers fully understand their coverage
Remote Appointment Setter
Woodbridge Home Solutions-Addison, TX
April 0202 to January 2024
· Identify and generate leads through various methods, including cold calling, online research, social media, and referrals.
· Confirm appointments with clients via phone, email, or text message, and send reminders as needed.
· Track and report on key performance metrics: calls made and appointments scheduled Client Service Specialist
Etech Global Services-Dallas, TX
August 2016 to February 2020
· Serve as the main point of contact for clients, responding to inquiries via phone, email, or in person.
· Provide clients with information about products, services, and account details.
· Assist clients with account setup, maintenance, and updates. Education
February 2024 to August 2026
Skills
• Type 50 wpm
• Communication
• Technical Proficiency (Microsoft Office Suite)
• Product knowledge
• Critical Thinking
• Cold Calling
• Upselling
• Computer skills (10+ years)
• Communication skills
• Negotiation (7 years)
• Microsoft Office (10+ years)
Certifications and Licenses
Property & Casualty License
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