Bar Manager Customer Service
Resume:
Alexis Childress
Bar manager with * plus years of experience in cocktail preparation and creation with a gracious, enthusiastic personality coupled with a deep knowledge of local craft beers, wine, spirits, and cocktails. Fast worker who always goes the extra mile to sell more and keep customers happy. Highly skilled at interpersonal communication and interpreting customers behaviors and moods to create sustain safe bar and dining environments. Seeking to leverage bartending skill to fulfill the Head Bartender position and deliver world-class service.
Nashville, TN 37203
********@*****.***
High-energy Bartender with eight years of professional experience bringing exceptional leadership and planning abilities. Dedicated to improving team performance and meeting high standards for taste and presentation. Results-oriented and hardworking with excellent multitasking skills and focused mentality. Willing to relocate to: Nashville, TN - Houston, TX Authorized to work in the US for any employer
Work Experience
Bar Manager
Helium Comedy Club-St. Louis, MO
March 2020 to Present
• Manage orders, Inventory, and staff. While working with support staff to provide exceptionable service.
• Assist in training, hiring and termination of employees.
• Handle and manage inventory and money count.
• Build rapport and relationships with coworkers and external contacts both professionally and personallyto ensure consistently high-quality customer service. Train new employees in effective written and oral communication, service and timely completion of tasks. Inside Sales Representative (Remote)
Express Scripts-St. Louis, MO
March 2019 to November 2022
• Inbound call center assisting member with open enrollment, plan changes such as out-of-pocket changes,prescription benefits, medication alternatives and cost.
• Other responsibilities included recognizing areas of opportunity for member with possibility missing a dose in therapy, educating members about the open enrollment period and the different parts of Medicare. And working closely with Medco Pharmacist to ensure correct information is given to member regarding prescription needs.
• Effectively resolved insurance rejections and other billing issues.Completed new and updated patient profiles, including lists of patient medications.
• Correctly completed pharmacy paperwork, including daily and weekly reports work closely with Pharmacy Care Representatives (PCRs) in providing excellent patient care. Bar Manager/Bartender
Signature Room-Saint Louis County, MO
February 2016 to March 2020
• Built personable and professional hospitality team and ensured staff were well-trained and consistently supported.
• Lead bartender and bar back recruitment, training, development, and managing of performance evaluations, employee relations, and benefits.
• Altered bar menu and depending on season, holiday, and vendor promotions.
• Monitored customer data to make actionable decisions based on bar traffic and demographics.
• Maintained professional appearance, time management skills, strong communication (written, verbal, and listening), and positive attitude
Server
Drakes place-St. Louis, MO
March 2015 to September 2018
• Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business. Kept updated knowledge of menu and promotions, recommending specific items accordingly to preferences and food allergies.
• Taught staff how to deliver outstanding service p to every customer without sacrificing profit objectives.
• Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.Cultivated warm relationships with regular customers.
• Explained menu items and suggested appropriate options for food allergy concerns.Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest. Tier 2 Technical Support
converges-St. Louis, MO
September 2012 to June 2014
• Interacted with the customers to provide and processed information in response to inquiries, concerns, and requests about products and services.
• Avoided legal challenges by monitoring compliance with the service agreements.
• Provided answers to clients by identifying problems, researched answers, guided the client through corrective steps.
• Placed software into production by loading software into computer, entered necessary Placed hardware into production by establishing connections, entered necessary commands. Education
Associates in Hospitality Management
lincoln university - Jefferson City, MO
August 2009 to May 2013
diploma in hospitality
CLYDE C. MILLER CAREER ACADEMY - St. Louis, MO
August 2005 to May 2009
Skills
• Bartending
• POS
• Cash handling
• Time management
• Computer networking
• Active Directory
• Help desk
• Negotiation
• Microsoft Word
• Microsoft Outlook
Certifications and Licenses
Food Handler Certification
ServSafe
CompTIA Network+
CCNA
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