Customer Service Operations Manager

e l i z g l i @y a h o o . c om * * * - ***- * * * 6

* * * * * o u n c i l C o u r t

K i s s i mmee, F l o r i d a 3 4 7 4 6

Elizabeth Canizares Glines

Experienced dedicated leader with a proven ability to provide exceptional support to Director. Results-oriented, assertive individual with experience in identifying process improvements, content development, and creating strong alliances. Dynamic and self-motivated with over a decade of experience in Customer Service remote and virtual. Excellent communicator,detailed and organized and able to handle high-pressure environments to meet deadlines and exceed expectations.

Accomplishments

• Received Outstanding Performance Awards and Excellence in Leadership Award Professional Experience

Marketing Operations Manager – Vistana Signature Experiences, Orlando, FL 1989 – 2021

• Customer Service inbound/outbound calls while exceeding performance benchmarks.

• Manages team of 35 + associates

• Purchasing and implementing processes for 2 sales galleries.

• Provided support for all database reporting to key personnel.

• Assist Director of Marketing and Project Director for both SVV sales and SVR sales in training new employees.

• Guest Experience at 2 sales galleries with guest with questions, concerns in regards to their stay, presentation and purchases as well as handle any escalated customer issues and complaints.

• Telemarketing experience with handing multiple scenarios at high volume.

• Virtual customer service experience to include training associates Brand Ambassador - Activus Connect – Orlando, FL- 2002- 2022 ( contracted position)

• Work at home Customer service

• Provide Support to all callers with COVID 19 questions and concerns –

• home test kits – to include ordering & shipping for callers

• Customer support

eBay Inc

Gcx Customer Service Remote

June 2022 - Currently

• Work remotely

• Assist members with account opening and closing accounts,reset passwords

• Handle returns,item not received or delivered

• Assist Sellers with creating listings and shipping lables accounts and disputes. Technical Skills

Advanced Microsoft Office Suite, SUN, Salesforce, Day Force, Enterprise Console, AWS, Virtual

Education

Associates Degree – 1982 to 1985

Business Administration – Lynn University, Boca Raton Florida

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