Customer Service Representative

Shashi Kumar

Passenger Service Agent &

Customer Service Representative

Customer service representative with a passion for exceeding customer expectations and resolving issues promptly. Leveraging exceptional communication skills and a customer-centric approach to ensure client satisfaction and foster long-term relationships.

B.A. Graduate from Delhi University in 2009.

10+2 Passed from C.B.S.E in 2005.

10 Passed from C.B.S.E. in 2003.

Diploma in Web Designing from Arena multimedia in 2010.

Diploma in Information Technology from LBSTI in 2008.

Proficient with Microsoft Office Suite (Access, Excel, Word, Outlook)

Power Point 2010

HTML5, CSS3

Adobe (Photoshop, Dreamweaver CS5)

Figma

Oral and written communication

Problem-solving

Creativity

April 2023 to July 2023

Passenger Service agent at EWR Airport

Role & Responsibilities

Checking in passengers for their flight, tagging their luggage, and redirecting them to the appropriate departure gate.

Assisting a passenger who missed their connecting flight by rebooking them on the next flight and arranging for accommodation if necessary.

Ensuring that all checked baggage is properly scanned and loaded onto the aircraft, while adhering to safety and security procedures.

Updating the computerized reservation system with passenger check-in details, seat assignments, and special requests.

Assisting a passenger who has lost their luggage by tracking its location, filling a lost baggage report, and providing updates on its status until is located and returned to the passenger.

Participating in training sessions on new airline policies and procedures, and suggesting ideas for streamlining check-in and boarding processes to enhance efficiency and customer satisfaction.

October 2023– February 2024

Warehouse Inventory Associate at FedEx

Role & Responsibilities

Receive Selecting, packing and shipping orders in some cases.

Receive and put away inventory.

Scanning and Labeling.

Get customer orders ready and pack them up.

Load boxes into trucks for shipments.

Use scanners to read bar codes on products.

Ensure product meets quality requirements.

September 2022– October2023

Customer Service and Warehouse Inventory Associate at India’s Heritage

Role & Responsibilities

Receive incoming shipments and verify their contents against purchase orders or invoices.

Updated inventory systems or reflect incoming and outgoing items accurately.

Keep track of stock levels and initiate reorder request when necessary.

Verify the accuracy of items being shipped and match them with corresponding documentation.

Inspect incoming and outgoing products for quality and accuracy.

Collaborate with shipping carriers to schedule pickups or drop-offs.

Identify low-tock items and initiate orders for replenishment.

Maintain accurate records of all inventory -related transactions, including receipts, transfers and disbursements.

July 2018 –September 2019

Customer Service and Cashier at P&S Cash Checking and Western Union.

Role & Responsibilities

Transfer data from paper formats into computer files using keyboard or data recorder.

Verify accuracy of financial or transactional data. Cash checks and pay out money after check verification and account verification for sufficient funds. Execute sales or other financial transactions. Assists with night depository duties; logs bags; processes deposits; makes change orders; issues receipt and returns bags to customers.

Cross-sells the Bank’s other products and services, referring customers to appropriate staff as indicated.

Accepts loan and installment payments. Balances cash drawer daily and verifies cash being returned to the vault. Provides effective customer service and assists in resolving problems within given authority.

Answers telephones in a professional manner and directs callers to proper Bank personnel. Processes ATM deposits. May assist in opening and closing the vault daily; assists in balancing vault currency and coin. Maintains files, copies and faxes documents, and orders and distributes supplies. Perform other duties as assigned.

Complete all assigned data entry requests and tasks within required timeframes while maintaining a high-level of quality.

English

Hindi

Father’s Name: Mr. R.B. YADAV Gender: Female

Birthday: February 27, 1987 Nationality: Indian

Declaration

I, Shashi Kumar, hereby declare that the information contained herein is true and correct to the best of my knowledge and belief.

Shashi Kumar

Phone: +1-201-***-****

Address: 60 Skillman Ave, Jersey city, Nj07306

Email: ad740x@r.postjobfree.com

OBJECTIVE

EDUCATION

SKILLS

WORK EXPERIENCE

LANGUAGES

PERSONAL DETAILS

Contact this candidate