Communications Officer Customer Service

GWENDOLYN GOODMAN

**** ****** ***** **. ***#***, East Point, Georgia 30344 H: 404-***-**** ad73k9@r.postjobfree.com SUMMARY

To apply my Public Safety and Customer Service experience to a position offering professional growth and advancement.

SKILLS

* Vast working experience in high level multi-tasking

* Proficient with the use of radio system, radio computer

* Ability to perform duties in a high stress environment EXPERIENCE

07/2019 TO PRESENT COMMUNICATIONS OFFICER

ATLANTA PUBLIC SCHOOLS POLICE DEPARTMENT - ATLANTA, GEORGIA DISPATCHES TO ATLANTA PUBLIC SCHOOLS’ OFFICERS AND OTHER PART-TIME LAW ENFORCEMENT OFFICERS,

CONTRACTED SECURITY AND OTHER CIVILIANS***RECEIVES, ASSESSES, AND PRIORITIZES INCOMING CALLS TO

INCLUDE EMERGENCY CALLS TO DETERMINE HOW BEST TO MEET THE NEEDS OF THE CUSTOMERS***TYPES AND

FILES REPORTS AS REQUIRED

04/2013 to 07/2019 Communications Officer

Clayton State University Morrow, Georgia

Prioritizes and dispatches information to police, administrative officials, emergency medical technicians, traffic enforcement personnel or staff to initiate responses to crimes, fires, injuries, and accidents, requests for service and other emergency and non-emergency incidents.

03/2004 to 11/2012 Communications Officer

College Park Police Department College Park, GA

Receives calls by E-911 system, telephone or radio for Fire Department, E.M.S., Law Enforcement and other entities as required***determines by inquiry the exact location of place or point of emergency and dispatches the proper personnel***enters information into GCIC/NCIC to obtain confidential records.

02/2000 to 07/2003 Communications Officer

Fulton County Government Atlanta, GA

Receive citizens' requests for service and/or complaints, process requests and monitor Police, Fire, Sheriff, Marshall, and EMS activities and dispatch emergency units***Enter information into Computer Aid Dispatch terminal***Monitor alarms and process alarm calls, maintain accurate report logs and coordinate services with other agencies. EDUCATION AND TRAINING

Associate of Science: Dental Assisting

University of New York at Buffalo Buffalo, New York 1976 High School Diploma***Kensington High School - Buffalo, New York CERTIFICATIONS

* GCIC/NCIC * POST

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