Salt Lake Deskside Support

ad73hs@r.postjobfree.com

West Valley, Utah ***** Cell 801-***-****

WORK EXPERIENCE

Flex, Salt Lake City, Utah December 2022 –October 2023, July 2024 – Present

Deskside Support (Contractor)

Responsible for the deskside support on a factory floor, and support for the office population. Supporting Engineers, Managers and Staffs in their access and software and hardware

Issue. Performed systems level update, onboarding /outboarding personnel. Network support at

end user level. Managed Active Directory and Service Now ticketing systems. Site controllers for production floor operations. Monitoring Dashboard, performance and productivity. Performed laptop/PC re-imaged. Zebra, Brady, Printer& Scanner configuration and maintenance. Performed RMA on devices and all hardware, software and peripherals.

Raytheon Technologies West Vallley, Utah October 2023 – July 2024

Deskside Support (Contractor)

Provide IT systems desktop administration in a heterogeneous Microsoft Windows and RedHat Enterprise Linux environment. Provide end-user assistance, troubleshooting, issue resolution, installation, and reinstallation services in support of computers, applications, peripherals, and devices. PC Install, Moves, Adds and Changes, Image Loads, Asset, tagging, Network and Printer Support.

Unisys Corporation, Salt Lake City, Utah June 2019 – August 2022

Enterprise Analyst

Responsible for the day-to-day support of computer Enterprise Servers running on a host operating system they are Standalone, Hosted, and Virtual or Networked systems in a homogenous or heterogeneous environment. Apply documented system, remediation, and security patches to ensure the security and stability of the environment. Support of Workload Automation Tools such as BMC Control-M, and Autosys. Navigate through multi-platform systems such as Mainframe, Unix, Linux, and Windows. Provide tier 1 level triage of job system failures. Manipulate WLA tools to monitor and display job status\logs\alerts.

Silac Insurance Salt Lake City, Utah, May 2014 – October 2022

Night I-Series Administrator

Primarily responsible for the maintenance and administration of iSeries servers (OS/400 V7R1) including message handling, command line utilities, work management, job and print control, security setup, backup and restore Client Access application, and file transfer integration. Performed and processed Accounting EOD, Billing, Positive Pay, check to print, IPL, Nuvera144, and RICHO Fiery break-fix maintenance. Performed change management functions for new code changes on iSeries platform PTF management, and Mimix monitoring, Creates and updates SOPs documentation, and created, delete, reset and modify user profiles on the iSeries system. Participated in Systems Automation.

InterContinental Hotels Group, Salt Lake City, Utah June 2004 – June 2019

IT Systems Support

Support for hardware/software and network-related issues solving ~50 weekly tickets. Reservation/ Call Center Environment experience, On call 24/7. Avaya phone administration setup and installation and troubleshooting and repair. Provisioned/ Rollout Desktop, VOIP phone, laptop Refresh, RMA. System administrations, monitoring, backup, and recovery. Managed computer accounts in Active Directory or joined PCs to a domain.

Safeway, Inc. Salt Lake City, Utah August 1998- May 2004

Midrange Support

Backup/Restore, Webservers, AppServers administrations, Patches, package application.

Account maintenance, Change Control, security management and re-orgs. Administrations of RS600, Teradata, Sun Microsystems, AS400/ I-series, MVS -Mainframe.Control -M, CA7 administration and monitoring. Server Rack and Workstations setup and configuration.

EDUCATION

Brigham Young University-Hawaii 1990

B.S. Information Systems/Computer Science

HARDWARE / SOFTWARE

Solaris Systems Administrator, Redhat Linux 9.0, Comptia A+ Certified, SECRET Clearance, SY0-601 CompTIA Security Training. Microsoft SCCM Patch Manager, Avanti Endpoint Manager,PDQ Software Deployment &Inventory, Azure-AD, ConnectWise, Octopus, ServiceNow, Remedy, Okta, DUO, SysAid, DameWare, (SolarWinds) Control/m, AUTOSYS Workload Automation, Window 7, 10, 11, MacOS, AS400, AIX, Linux.

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