Customer Service Medical Records

W

Jamie Wallech

240-***-**** heirphoenix***@gmail .com Cascade, Maryland 21719

SUMMARY

Highly motivated individual with a desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

SKILLS

Detail Oriented, Multitasker

Positive Professional Attitude. Accountable, Consistent, and

Respectable.

Excellent Verbal and Written

Communication

EXPERIENCE

Optical Manager/Optician

Focus on creating a superior workplace/guest experience.

Proficient in electronic medical records (EMR), MS Office Suite, and point of sale (POS)

Efficiently operates both autonomously and collaboratively with a group.

Mount Airy Eye Center- September 2012 to February 2014 Berkeley Optical - Jan 1997 to Jan 2002

Instructed customers on how to care for, insert and remove contact lenses.

Developed and implemented new policies and procedures for the optical

department.

Pretested patients prior to optometrist examination assessing pressures, visual

acuities and autorefraction.

Checked finished lenses for conformance to order specifications, and quality.

Managed and trained optical staff to ensure quality customer service.

Researched and ordered new frames, lenses, and contacts as needed.

Performed administrative tasks such as scheduling appointments and processing

payments.

Ensured compliance with all applicable laws related to eye care services.

Finance Manager

Hamilton Hyundai- February 2010 to Jan 2012 Crown Ford February 2002-December 2006

Reviewed credit applications to assess credit worthiness of potential customers.

Identified valuable solutions for customers with credit problems.

Followed banking requirements and government lending regulations.

Collaborated cross-functionally with sales, management, and other departments to

maintain effective operations.

Negotiated loan terms and conditions with banks, credit unions, and other lending

institutions.

Reviewed contracts for accuracy prior to signing by customers.

Provided guidance and advice on the best financing options available for

customers.

Dining Room Manager/Bartender/Server

Ruby Tuesday-September 2009 to March 2012 Red Lobster February 2008-September 2009

Received and resolved complaints concerning dining service.

Served as a liaison between kitchen and dining staff.

Ensured that all dining areas were well maintained and organized.

Supervised the staff to ensure proper service standards were met.

Trained new employees on customer service, safety protocols, and restaurant

policies.

Knowledge of and ability to perform required role during emergency situations.

Assisted with service as needed and when required.

Utilized POS to accurately charge patrons, create forecasts, and revenue reports.

Maintained Food and Beverage menus ensuring accuracy and availability.

EDUCATION AND TRAINING

Associate of Arts: Culinary Arts Le Cordon Blue PCI Sep 2007 Pittsburgh, PA

Associate of Arts: Business Management Knoxville Business College Jun 1996 Knoxville, TN

High School Diploma

Clear Spring High School Jun 1994 Clear Spring, MD

CERTIFICATIONS

Alcohol Awareness Beverage License Certificate 2023

Certified Sales Leadership Professional 2005

Certified Sales Operations Professional 2005

Certified Nursing Assistant 1995

REFERENCES

References available upon request.

Contact this candidate