Front Desk Customer Service

ARIEL PAIGE TOMLINSON

Lakewood, CO · 719-***-****)

linkedin.com/ari-paige

MISSION STATEMENT/SKILLS

Excellent customer service delivered by a self-starting, go-getter with an attitude that is always friendly, kind and compassionate given any situation. I am a talented interpersonal communicator with profound empathetic delivery, reaching a wide array of demographics within a multitude of varying situations and environments. It is always my aim to be a diligent and detail-oriented worker while adding vibrant and fun energy into any workplace. I am a team player and leader given any task presented. I highly value and enjoy jobs where connecting with people is a key element. Most of all, I enjoy work that makes an impact on people's lives and thus our communities. I am Well spoken with a gift for the written word. I tend to learn things quickly and am tech savvy and fluent regarding Microsoft Office, Google Workspace/Suite, Slack, Canva, Zoom, Social media outreach, research, presentation development and event coordination. I hope to work and be of assistance within any environment geared towards community, teamwork and growth.

RELEVANT EXPERIENCE/INTERNSHIPS

April 2023-Present 2024

FRONT DESK REPRESENTATIVE/NIGHT AUDITOR~LAQUINTA INN AND SUITES

Manages front desk operations for 129 room hotel with no supervision for almost all AM, PM and Night Audit shifts where I am in charge of the following:

Making and receiving outbound and inbound phone calls pertaining to reservations, guest inquiries, or concerns, prospective hires, billing and refunds, cancellation inquiries from 3rd party companies, law enforcement and fire department related issues and the procurement of 3rd party Maintenance assistance if needed.

Creating and confirming guest reservations while maintaining financial accuracy i.e. correct rates, taxes and discounts are applied.

Efficiently processes credit card transactions while checking guests in and out, selling hotel market goods, applying discounts and or processing refunds.

Assists in guest relations by exuding a friendly and approachable demeanor so that guests feel comfortable and confident with sharing hotel related problem or frustration. Often solves guest issues with diligence, speed and a superb attitude, insuring guests' satisfaction with entire stay.

Assists within all hotel department operations by coordinating schedule and housekeeping boards to ensure that rooms are clean and ready on time. Relaying guest issues to Maintenance by entering work orders when something needs to be fixed. Maintaining safety and security of property by executing hotel wide security walks and room inspections if needed.

Prepares and serves breakfeast each shift.

Oversees close of day night Auditor duties by balancing all accounts, resolving discrepancies and updating room statuses from AM and PM shifts. Creates and runs detailed report for managerial review come next business day. Handles late arrival check-ins, walk-ins and any guest issue that may arise.

# 1 Wyndham Rewards Enroller at location for the year of 2023!

JANUARY-MAY 2019

MENTAL HEALTH ADVOCATE/EVENT COORDINATOR~YOUNG INVINCIBLES

Advocated for policy change in regard to mental health awareness at Auraria Campus.

Coordinated meetings with administration leaders and students in order to effectively spread resources and information about mental health.

Worked with clinical outreach strategists in order to secure more mental health services for the over 42,000 students on Auraria campus.

Hosted an end-of-the-semester seminar focused on self-care with 3 guest speakers and 30+ student attendees.

Attended State Capital meetings with senate representatives in order to lobby for flat-line tuition for low-income students as well as students in general.

Pinned now published OP-ED in regard to affordable education for otherwords.com

Acquired valuable advocacy skills in the areas of strategic communications, lobbying, research and community organizing.

JANUARY-JUNE,2020

COLORADO WORKFORCE DEVELOPMENT COUNCIL/CDLE~YOUTH LIAISON/UNEMPLOYMENT INSURANCE REMOTE CALL CENTER

Served as an intern to unite prominent youth advocacy groups in Colorado for the purpose of better serving and understanding Colorado’s young adult workforce.

Assisted in helping with the overwhelming load of high volume calls for unemployment claims during the Covid-19 Pandemic. Responded to high stress situations with empathy-based communication that consistently ended with the successful filing of claims and or the resolution of claimant's problem.

JUNE 2020-APRIL 2021

YOUNG INVINCIBLES~ORGANIZING COORDINATOR

Conducted demographic research, outreach, recruitment, interviews and hiring for Young Invincibles' 2021 Young Advocates Program and 2021-2023 Rocky Mountain Youth Advisory Board

Assisted with facilitating, planning and organizing programming for~40 young adults across the state.

Successfully conducted statewide outreach within professional network to procure professional mentors to assist the 24 participants of the 2020/2021 Young Advocates programs.

Represented Young Invincibles on 4 State Youth Committees in order to organize 2021 Summer Youth Leadership Summit.

Developed and conducted surveys to track programs participants' personal and professional growth to report to past and potential program donors.

ACHIEVEMENTS

Mental Health First Aid Certification 2020-2024

Successfully coordinated Auraria Campus events and task force meetings to get a better idea of student's mental health needs, resulting in campus wide impact on policy changes and mental health resource accessibility and awareness. 2019-present

Successfully gathered donations for Autism Society of Colorado Gala 2015

1 of 3 selected for round table discussion about college mental health outreach and policy change with Executive Director of Higher Education Dr. Angie Paccione – August 2019

Guest speaker/Presenter for Young Invincibles at 2019 Think Big Conference.

Published OP-ED for otherwords.com

Published OP-ED for The Department of Higher Education

Young Invincible Mental Health Panel Nominee and Participant-2020

Published OP-ED for Tobacco Free Kids Via Denver Westword-2021

Wyndham Rewards Top Enroller 2023

Fall 2024~

EDUCATION:

CU DENVER- BA STUDENT

Bachelor of Arts-Public Administration with a focus on Non-Profit Management

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