Medical Billing Customer Service
Resume:
Lisa Arens
Kansas City, MO
ad737y@r.postjobfree.com
I am interested in obtaining a position within a Team Oriented Environment, where I can utilize my skills obtained throughout the years within the Healthcare Industry, to help increase revenue by demonstrating my productivity, team player attitude in order to contribute to the growth of the company. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Retention Specialist
Charter Spectrum-Overland Park, KS
October 2022 to October 2023
• Working within the service, Retention Department in order to maintain individual customers to build overall quality within the department to lead by example in order to create a team-oriented environment.
• Keeping up with current Markey promotions, keep open communication with Supervisors about monthly eligible commission in order to increase my monthly income. Medical Billing
Bariatric Center of Kansas City-Kansas City, MO
February 2022 to February 2022
Layoff Due to Covid 19
• Entered Charges for Physical Therapy, Lab Codes, for individual patient's from prior days business.
• Worked Explanation of Benefits through Way-Star, also updated patient accounts to reflect billing charges on upcoming Bariatric Surgeries.
• Worked individual estimates through Zirmed in order to determine patient co-pay and surgery eligibility to determine correct Procedure Code posting, ICD-10 in order to bill claims out to individual Insurance companies.
Medical Billing Specialist
In2itive Business Solutions, Sprint Campus-Overland Park, KS December 2021 to January 2022
Layoff due to largest clients close of business, Booneville Hospital
• Entered daily charges into Way-Star after they were coded by Certified Coders, completed coding, responsible for catching Procedure Code, ICD-10 errors and sending back to coders to correct.
• Working with Alaska Client entering CPT Procedure Codes, through E-clinical Works, ECW Platform.
• Auditing and ensuring all codes were entered correctly, as to follow up with coders regarding any correction of modifiers, or other code modifications.
• Working closely with other team members to ensure open communication of follow up on accounts after entered into ECW (E-Clinical Works)
Patient Account Service Representative
Meritas Cardiology, North Kansas City, MO-North Kansas City, MO March 2017 to February 2019
• Verify processing of CPT codes, ICD-10 diagnosis codes, keeping open communication with coders order to ensure accuracy and returning when necessary.
• Accurately balance Procedure Code Batches at the end of day processing, in order to maintain goal and increase revenue.
• Maintaining a charge entry goal total of 200-300 charge entries a day.
• Meeting month end goals, and bonus Administrator, along with the rest of the team.
• Reconcile codes by using GE Centricity data base in order to catch errors and post batch. Revenue Cycle Department
Cerner Corporation-North Kansas City-Temporary Position-North Kansas City, MO February 2017 to December 2017
• Reviewed and helped set up new projects for Medicare and Medicaid.
• Medical Billing by phone, calling to outside providers and reviewing Explanation of Benefits to determine appeals.
• Refiled claims for reconsideration, or bill directly to patients on as needed basis. Medical Billing/Follow-up Representative
Northland Anesthesiology, Inc.-North Kansas City, MO September 2003 to January 2014
• Follow up with individual Insurance Companies in order to ensure the quality of reconsideration of HCFA-1500 claims as needed.
• Organize and work Explanation of Benefits, for Pain Clinic, as well as Anesthesiologist, complete reconsideration's on-line, sending by faxing, mailing, directly to insurance. Education
High school diploma
Northeast High School - Kansas City, MO
September 1986 to May 1989
Skills
• Sales
• Customer Service
• Upselling
• Communication skills
• Organizational skills
• Medical Billing
• EMR Systems
• CPT Coding
• Medical Scheduling
• Insurance Verification
• Account Management
• Medical Records
• Medical Coding
• ICD-10
• Clerical Experience
• HIPAA
• Medical Terminology
• ICD-9
• Medical Office Experience
• Anatomy Knowledge
• Epic
• eClinicalWorks
• Data Entry
• Cerner
• ICD coding
• HCPCS
• EHR systems
• Medical administrative support
• Transcription
Certifications and Licenses
Driver's License
Assessments
Medical billing — Proficient
April 2024
Understanding the procedures and forms used for medical billing Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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