Patient Care Customer Service

MARISOL TORRES

Oviedo, FL *****

ad7372@r.postjobfree.com / 407-***-****

SUMMARY

Experienced inbound call center bilingual professional with 7+ years of success in improving customer satisfaction. Currently seeking additional career opportunities to utilize attained skills, abilities, and experience to ensure the organization's success.

SKILLS

Customer Service

Active Listening

Problem Solving

Electronic Records Management

Patient Care and Education

Appointment Scheduling

Insurance Verification

Office Administration

Resource Management

Patient Education

Patient Relations

Database coordination

Claims Processing

HIPAA Compliance

Healthcare operations

Patient Care Coordination

Filing and Recordkeeping

Medical Data Collection

Payment Collection

Verbal and written communication

Creative Problem-Solving

Care Planning

Critical Thinking Skills

Patient Records Management

Patient Registration

Relationship Building

Policy compliance

Organizational Skills

Attention to Detail

Goal Setting

Patient Care

Patient Outreach and Follow-Up

Healthcare knowledge

Medical Terminology

Quality Assurance

Data Entry

Inbound and Outbound Calling

Paperwork Processing

Customer Relationship Management (CRM)

Adaptive team player

Critical Thinking

Building rapport

Typing proficiency

Positive and professional

Microsoft Office expertise

EXPERIENCE

Patient Coordinator/Customer Service Representative / Medmo - Remote, U.S 01/2023 - 01/2024 Coordinated patient appointments and maintained appointment schedule. Managed medical records by filing documents into appropriate folders according to established protocols. Reviewed and verified claim information to ensure accuracy of data and compliance with established policies. Reviewed patient accounts on a regular basis to ensure accuracy of billing data. Patient Care Coordinator / American Spine and Orthopedic 01/2022 - 12/2022 MT

Assisted in greeting and escorting patients from the waiting room to exam room as needed Reviewed physician schedule at least 48hrs in advance of scheduled appointments to ensure appropriate scheduling

Managed incoming telephone inquiries and written correspondence ensuring action taken is documented appropriately in the patient charts

Checked out patients, scheduled follow-up appointments and any ancillary appointments Medical Assistant / Advent Health - Remote, U.S 01/2021 - 11/2021 Monitored and recorded an average of 40 patients per day (e.g Electronically ordered lab, x-ray, and medical supplies as directed Assisted nurses and physicians with various forms of patient treatment and care Conducted physician referrals as well as serviced pre-certifications on an as-needed basis Patient Care Coordinator (Remote) / Advent Health 01/2019 - 01/2021 Assessed patient's need for additional resources such as home health aides or durable medical equipment suppliers in order to provide appropriate level of care. Facilitated coordination between primary care physician and specialists to ensure continuity of care. Ensured that all necessary documentation was completed accurately and submitted in a timely manner. Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.

Patient Service Representative / Orlando Health Imaging - Orlando, FL 01/2018 - 01/2019 Assisted patients with all aspects of insurance billing resolution or payments and documented any information or conversations in the computer regarding the patient's accounts Performed cash, check, and credit transactions for the patient's visit, diagnostic studies and supplies Managed incoming phone calls and resolved patient inquiries and referred calls to appropriate departments Scanned documents into electronic health record system as needed. EDUCATION AND TRAINING

Valencia Student 06/2024

High School Diploma 05/2015

Hagerty High School

COMPUTERSKILLSANDCERTIFICATIONS

Certified Medical Assistant (CMA)

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