Customer Service Administrative Support

Krista H LaBrie

860-***-**** ad7305@r.postjobfree.com linkedin.com/in/krista-labrie-10b290125/

PROFESSIONAL SUMMARY

Dedicated and detail-oriented professional with extensive experience in administrative and financial support in underwriting as well as administrative support in claims processing. Demonstrated ability to provide excellent customer service, manage complex tasks and collaborate effectively with internal and external partners. Proficient in various software and systems, including Microsoft Office Suite. Seeking to leverage my expertise to contribute to the success of a dynamic organization. PROFESSIONAL EXPERIENCE

Liberty Mutual

September 2022 to July 2024

Claims Customer Care Representative

• Provided efficient customer service by promptly responding to all inbound inquiries regarding Personal Insurance claims for the Mitigation Claims department.

• Performed initial capture of water damage mitigation efforts and handled status calls on claims through effective collaboration with internal and external partners.

• Demonstrated understanding of policies and provided guidance and assistance to callers.

• Processed transactions accurately within established standards, ensuring productivity and quality.

• Utilized online reference materials to provide accurate information to vendors.

• Effectively operated systems and applications including computer desktop and various Microsoft programs including Outlook, Teams, OneNote, Word and Excel. Rose International

October 2020 to April 2022

Administrative Associate

• Provided administrative support to the Mitigation Claims department of Liberty Mutual.

• Communicated with vendors to secure outstanding documents using strong written and verbal skills.

• Maintained positive relationships with internal and external partners, promoting a trusting work environment.

• Collaborated with Customer Care Representatives, Supervisors, Claims Restoration Specialists and Team Managers.

Aetna, a CVS Health Company

August 1983 to November 2019

Senior Underwriting Associate

• Supported internal underwriting and field account management in preparing accounting reconciliations for a select group of customers.

• Collaborated with business partners to gather information, reconcile allowances and solve case specific issues.

• Managed expectations and negotiated deadlines to meet customer deliverables.

• Developed and maintained relationships with partners, promoting a positive work environment.

• Analyzed billing information to report accurate fees and premium.

• Retrieved reports to support claims paid that were displayed in accountings.

• Completed year-end reconciliations, ensuring accurate regulatory filings. Administrative Assistant

• Provided administrative support to a field underwriting team.

• Prepared documents and spreadsheets using Microsoft Word and Excel.

• Managed telephone inquiries, scheduled meetings and coordinated travel arrangements.

• Handled general expense and travel vouchers.

Career Break

November 2019 - October 2020

July 2024 -

• Takes a proactive approach by pursuing online courses and certificates in accounting.

• Volunteered for Arthritis Foundation of Connecticut. EDUCATION

Bachelor of Science in Acounting

Post University

Associate of Science in Executive Secretarial

Briarwood College

SKILLS

• Customer Service

• Administrative and Financial Support

• Claims Processing and Underwriting Support

• Microsoft Office Suite (Outlook, Teams, Word, Excel, OneNote)

• Analytical Thinking / Problem Solving

• Time Management

• Effective Communication

• Relationship Building

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