Customer Service Data Entry
Resume:
Ebony Williams
TX *****
ad72yt@r.postjobfree.com
Work Experience
Loan Servicing Specialist
Ex Finance
June 2020 to Present
• Customer Service
• Data Entry
• Inventory
• Transactions ACH, Credit Card, Debit Card, ATM/PIN and Internet Banking/Bill Pay
• Compliance
• Handles all in/out bound calls, assisting Dealers, Auctions, customer and co-workers with originating new loans, collecting payments on current loans, providing information about titles, Credit, repossessions, loss mit, other general and specific questions.
• Quality assurance (QA)
• Scan and upload documents
• Discuss terms of contract with customer
• Process payments, track payment in Shaw and Paymentus system, reconcile accounts.
• Customer support
• Collections on delinquent accounts.
• Notate accounts of details and changes
• Email agents and department. Escalade calls to appropriate channels.
• Other duties as assigned. Trouble shooting equipment, ticket tracking system.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintain adequate knowledge of all internal products, services, corporate and departmental policies and procedures.
• Proactively identify and engage in internal resources to understand the various parts of the organization.
• Ensures compliance with Company policies & procedures, safety, state and federal laws, regulations, and standards.
Processor Specialist
Title Enrollment
February 2020 to June 2021
Designated Implementation Team
• Data entry
• Compliance review
• Setup of the company program with our newly acquired clients. Work directly with the client to ensure the account is set up and on-boarding process is smooth.
• Customer support
• Scan and upload documents
• Inventory
• On-boarding process
• Quality assurance (QA)
• Collect enrollment documents and set up the account, adding client specific information to various internal sites and Salesforce.
• Assist with ACH, Credit Card, Debit Card, ATM/PIN and Internet Banking/Bill Pay
•
• Ensure the quality of the enrollment meets the required expectations. In addition, responsible for setups of various software integrations with CRM and DMS systems.
• Onboarding New Clients
• Process and answer questions regarding Experian.com paperwork and the FCRA
• Process and answer questions regarding Alliance Auto Auction paperwork.
• Proficient with Microsoft Office software (Word, Excel, Outlook), web-based technology.
• Ability to keep and maintain clear and detailed notes.
• Knowledge of automotive industry
• Knowledge of Salesforce
• Ability to perform comfortably in a fast-paced, deadline-oriented professional work environment.
• Excellent customer service and organizational skills.
• Able to build/gain commitment and overcome resistance to change. Foodlion Customer Service Manager
Assistant Store Manager
February 2013 to October 2019
Assistant for current Store Manager And Front Office Interviewing candidate
Onboarding New Employees
Data entry
Payroll report
Deposit
Bookkeeping
SEO
Inventory
Recruiting
Financial services
Administrative assistant
Educate and Instruct new hires, Training
ACH, Credit Card, Debit Card, ATM/PIN Banking
Promoting and selling products or services -processing. Handle and manage large amounts of cash throughout the day. cash office, let looms and brink money armored trucks in safe. Keep logs of amounts deposits, in and outgoing cash that left the building. Order money when needed (change order) Serve as a role model for customer service and other vital behaviors and instill this value in all associates. Assist other store management to ensure customer service standards are met and operating, the total store in compliance with the policies, standards, measures and regulations of Store's in the absence of other store management personnel.
Manage store Front End.
Directly responsible for supervision of Assistant
Customer Service Sales Manager, Sales Associate, Service Associate, Front End Sales Assistant, Assistant Customer Service Sales Mastery Trainer and (in stores where applicable) Service Center Associate. Manage operation of assigned store and is responsible for providing direction and instruction to all store associates in the absence of the Store Manager or Assistant Store Manager. Office Assistant
FRESH MARKET
March 2005 to October 2014
Designated as the Assistant for current Store Manager And Front Office
• Cleared calendar for appointments throughout the day and scheduled meetings • maintain records • Typing, Filling • Financial services, Inventory
• Scan and upload documents
• Deposit and cash handling
• Credit, Debits and check transactions
• Conduct interviews, Educate and Instruct new hires
• Opening, sorting and distributing incoming faxes, emails, and other correspondence. • Monitor office supplies and research advantageous deals or suppliers
• Training • Payroll Reports • (Multi line telephones)Undertake the tasks of receiving calls, take messages and routing calls • Data entry •
• Screening visitors • Performing basic bookkeeping tasks. Medical Assistant
DERMATOLOGY OFFICE
January 2004 to February 2005
Designated as the Back and Front Office Assistant
• Prioritize patient daily care according to acuity and scheduled patient procedures, Inventory • Highly skilled in assisting patient, taking vital signs, such as temperature, height, prep for procedures, obtain specimens • Maintain and set up patient rooms • Hands-on experience in assisting with exams • Demonstrated customer service skills while interacting with patients, families, and visitors Utilize •PC to enter and retrieve patient data (EMR) • Answer multi-line phone, operate fax and copy machine • Great ability of giving injections and doses
Customer Service Representative
OA LOGISTIC
April 2002 to December 2003
Designated as the Font Office Assistant
• Collect customer information • Check customers in/out • Management skills • Answering multi line telephones •Data entry and email •Count cash • Travel Schedule Appointments/Make
• saas technical support reservations • Data entry •Accounts receivable Account Manager/ Receptionists
HR BLOCK
March 2001 to September 2003
• Communicated effectively with multiple departments to plan meetings and prepare welcome packages for employees. Established strong relationships to gain support and effectively achieve results.
• Provided timely, courteous and knowledgeable response to information requests, screened and transferred calls (multi-lines) and prepared official office correspondence • Developed innovative PowerPoint presentation used by the Office of Admissions to market executive support programs
• Earned excellent marks on performance reviews, with citations for excellence in areas including work volume, accuracy and quality; ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed service.
• Administrative assistant duties as assigned
LANGUAGE -
ENGLISH
Education
Associate
Skills
• Financial Services
• CRM Software
• Search Engine Optimization (SEO)
• Account Management
• Salesforce
• Accounts Receivable
• Supervising Experience
• Computer Networking
• Recruiting
• Office Experience
• Typing
• Customer Service
• Office Management
• Accounts Payable
• Sales Management
• Medical Scheduling
• Loan Origination
• Help Desk
• Software Troubleshooting
• Customer Support
• ERP systems
• Microsoft Office
• Account Reconciliation
• Microsoft Excel
• SAP ERP
• Microsoft Word
• Microsoft Outlook
• Leadership
• ACH
• SaaS
• Word processing
• Data entry
• Documentation review
• Time management
• Live chat
• Marketing
• Sales
Assessments
Verbal Communication — Highly Proficient
January 2019
Measures a candidate's ability to effectively convey information when speaking. Full results: Highly Proficient
Filing & Organization — Highly Proficient
March 2020
Arranging and managing information or materials using a set of rules. Full results: Highly Proficient
Customer Focus & Orientation — Proficient
April 2020
Responding to customer situations with sensitivity Full results: Proficient
Work Style: Conscientiousness — Highly Proficient
May 2019
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: Highly Proficient
Attention to Detail: Inventory — Proficient
November 2019
Measures a candidate's ability to apply systematic processes for managing and storing products and merchandise.
Full results: Proficient
Sales Skills — Familiar
March 2020
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Familiar
Scheduling — Proficient
March 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Proficient
Work Style: Reliability — Proficient
March 2020
Tendency to be dependable and come to work
Full results: Proficient
Customer Focus & Orientation — Proficient
April 2020
Responding to customer situations with sensitivity Full results: Proficient
Customer Service Manager — Proficient
August 2020
Managing customer service representatives and resolving customer issues Full results: Proficient
Customer Service — Proficient
August 2020
Identifying and resolving common customer issues
Full results: Proficient
Customer Service Fit — Proficient
August 2020
Measures the traits that are important for success for customer service roles Full results: Proficient
Customer Service — Proficient
August 2020
Identifying and resolving common customer issues
Full results: Proficient
Attention to Detail — Familiar
September 2020
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Familiar
Management Fit — Proficient
October 2020
Measures the traits that are important for success in management positions Full results: Proficient
Data Entry: Accuracy — Expert
October 2020
Entering data quickly and accurately
Full results: Expert
Data Entry: Attention to Detail — Familiar
October 2020
Maintaining data integrity by detecting errors
Full results: Familiar
Work motivation — Highly Proficient
December 2020
Level of motivation and discipline applied toward work Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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