Call Center Customer Service

Ashley Brown

**** ********* *****, ****** *******, GA ad72yo@r.postjobfree.com 404-***-****

Professional Summary: Customer service focused professional with 20 years of experience. A dependable individual who enjoys challenges, learning and applying new skills, can effectively handle multiple projects and shifting priorities and meets deadlines in a fast-paced environment.

Experience

Pure Party Bus. Mableton, GA 6/2022 – 4//2024

Office Assistant

Answer inbound/outbound phone calls and take messages.

Schedule office appointments/interviews.

Respond to email inquiries and quotes for a party bus party.

Book reservations, draw up contracts, collect payments for reservations.

Prepare/decorate buses for reservations.

Inspect and clean party buses upon return.

Run office errands

Purchase office supplies

Operate and maintain social media ages

Southeastrans, Inc. College Park, GA 1/2022 – 4/1/2022

Call Center Trainer

Handling administrative documents

Facilitate 3-week training course for new call center agents; instructional methods include lecture, small group discussions, hands-on activities and role-play.

Identify needs for refresher training.

Provide direct supervision to new hires during nesting period.

Coach and counsel new employees on performance issues

Prepare training reports for call center leadership team as requested.

Southeastrans, Inc. College Park, GA 4/2018 – 1/2022

Call Center Assistant Trainer

Facilitate 3-week training course for new call center agents; instructional methods include lecture, small group discussions, hands-on activities, and role-play.

Identify needs for refresher training.

Provide direct supervision to new hires during nesting period.

Coach and counsel new employees on performance issues

Prepare training reports for call center leadership team as requested.

Southeastrans, Inc. College Park, GA

Customer Service Representative/Dispatcher/Call Center Lead 4/2012-2018

Provided excellent customer service to inbound callers in a high-volume environment.

Scheduled non-emergency transportation for Medicaid members.

Dispatched provider transportation for Medicaid members

De-escalated calls from irate customers.

Handled supervisor calls and followed up with members and providers.

Assisted new agents acclimatize to the call center.

PFG Cable Services Atlanta, GA 11/2009 - 04/2011

Call Center Agent

Took inbound calls and made outbound calls in a fast-paced call center.

Contacted clients through an automatic dialer system.

Scheduled appointments to pick-up unused cable equipment.

Verified receipt information from returned pick-ups.

WENDYS Lithia Springs, GA 11/2003 - 11/2009

Cashier

Provided friendly and consistent service to customers.

Accurately entered and bagged orders

Checked inventory and temperatures of products.

Education

Chattahoochee Technical Institute, Marietta, GA 2/2004 - 9/2007

Criminal Justice Diploma

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