Customer Service Support

Danielle Byrd

ad72xv@r.postjobfree.com 704-***-**** Riverdale, GA

SUMMARY

Seasoned professional with 16 years of diverse customer service experience, including a direct role as a Customer Service Associate. Skilled in account management, technical support, and deescalation techniques. Seeking a Customer Support Associate position to leverage expertise in client relations and problem-solving. WORK EXPERIENCE

Woodforest National Bank Riverdale, GA

Retail Banker II Sep 2021 - Jul 2024

• Managed financial transactions, including the processing of cash receipts and payments, ensuring accuracy and efficiency in all monetary operations.

• Conducted routine audits, maintained ATM operations, and executed vault balancing tasks while adhering to strict security and compliance protocols.

• Provided customer service by performing account maintenance for both depository accounts and loans, contributing to client satisfaction and retention. Chime Solutions Morrow, GA

Customer Delivery Specialist Oct 2020 - Jul 2021

• Provided customer support by navigating computer systems to address inquiries, ensuring issues were resolved in accordance with company policies and procedures.

• Conducted thorough reviews of customer accounts to accurately answer questions and offer solutions, enhancing customer satisfaction and loyalty.

• Continuously updated personal expertise in project-specific programs and services through structured and self-directed training, achieving proficiency in complex problem resolution. VXI Global Solutions (contracted with Comcast, FIS Global Solutions and AT&T)

College Park, GA

Account Associate Nov 2018 - Oct 2020

• Provided comprehensive technical support and product education to customers, enhancing their understanding of services and statements.

• Employed soft skills to de-escalate situations and retain customer satisfaction during challenging interactions.

• Executed cross-selling and upselling strategies to promote new products, contributing to the company's market expansion efforts.

Lidl US Gastonia, NC

Associate Mar 2017 - Aug 2018

• Delivered high-quality customer service, maintained product stock levels, and upheld store cleanliness standards.

• Managed cash register operations, adhered to financial handling protocols, and accurately processed transactions by memorizing product codes.

• Facilitated training sessions for new hires, contributing to team development and operational efficiency. VSC Fire & Security, Inc. Charlotte, NC

Administrative Assistant Jun 2015 - Feb 2017

• Managed a comprehensive multi-line telephone system, ensuring efficient correspondence and effective handling of project documentation, contract processing, and financial transactions including billing, accounts payable, and receivables.

• Coordinated payroll operations by meticulously processing weekly timecard data, contributing to the timely and accurate payment of staff.

• Facilitated purchasing and receiving operations, maintaining organized records and supporting the seamless flow of goods and services.

Gaston College Dallas, NC

Work Study Assistant Dec 2013 - Jun 2014

• Provided administrative support to the program director, streamlining daily operations.

• Offered academic guidance to students, enhancing their educational experience. Walmart Gastonia, NC

Customer Service Associate Jun 2005 - Nov 2012

• Managed incoming calls, facilitating customer inquiries and implementing modifications to meet client needs.

• Handled financial transactions accurately and resolved order discrepancies to ensure customer satisfaction.

• Provided comprehensive product information, highlighting features to assist customers in making informed decisions, and coordinated appointment scheduling. EDUCATION

Gaston College

Associate of Arts, General Studies

Dallas, NC

2014

Bessemer City High School

High School Diploma, General Studies

Jun 2000

SKILLS

Customer Service (10+ Years) • Food Prep • Team Member (10+ Years) • Fast Food • Food Service • Upselling • Journal Entries • Financial Report Writing • Accounts Payable • Customer Relationship Management • Microsoft Office • Office Management • Bank Reconciliation (2 Years) • Microsoft Excel • Administrative Experience • Microsoft Word

• Basic Math • English • Typing • Databases • Relationship Management • Data Analytics • Communication Skills • Scripting • Payroll • Phone Etiquette • Sales • Cash Handling • Technical Support • Upselling • Pivot Tables • Microsoft Outlook • E-Commerce • Banking • Analytics • Marketing

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