Customer Service Insurance Agent

Samuelle Dorisca

Orlando, FL Mobile: 772-***-**** ad72wy@r.postjobfree.com

EDUCATION

South University, Royal Palm Beach, FL May 2004

Associates of Science, Allied Health

PROFESSIONAL EXPERIENCE

D&O Insurance – Lake Mary, FL April 2022- Present

Insurance Agent (self-employed)

● Developed and implemented successful sales strategies, resulting in a consistent achievement of monthly sales targets.

● Cultivated and maintained strong relationships with a diverse client base, ensuring client retention and generating referrals for new business.

● Conducted thorough needs assessments, analyzed risks, and recommended appropriate insurance products to clients.

● Provided exceptional customer service by promptly addressing client inquiries, resolving issues, and ensuring client satisfaction. Together health – Lake Mary, FL June 2021 – March 2022 Insurance Agent

● Developed strong client rapport to make consistent weekly sales

● Accurately matched clients to healthcare plans based on income, medical history, and residence information ● Provide Customer Support Service support to over 40 inbound calls daily

● Successfully fielded over 150 outbound calls weekly Teleperformance – Port St Lucie, FL August 2018 – April 2020 Insurance Agent/ Customer Service Representative

● Facilitated efficient communication between members and medical providers

● Sold an average of 15 Medicare Advantage and Prescription Drug Plans per week

● Educated potential Policyholders on plans that met their medicinal needs and financial ability

● Built client relationships to enhance customer satisfaction and exceed service quality standards. Combined Insurance – Port St, Lucie, FL February 2018 – July 2018 Insurance Agent

● Generated and qualified over 20 leads per week

● Educated potential clients on the benefits of supplemental accident and sickness plans ● Sold $10,000 in sales within six weeks, thus exceeding regional sales goals

● Ensured customer satisfaction by conducting follow-up calls and promptly answering all client questions Fiorella Insurance – Port St. Lucie, FL October 2017 – January 2018 Insurance Agent

● Utilized in-depth insurance knowledge to ensure clients purchased plans that met all their needs

● Processed Inbound calls for clients looking for Medicare plans, private health insurance, and life Insurance

● Sold over 250 plans during the open enrollment season, thus exceeding company sales standards. Honors

● 3 time Top Ten Sales Agent Award Winner at Combined Insurance

● WCS Presidents Club Sales Distinction for Combined Insurance ADDITIONAL INFORMATION

Computer Skills: Proficient in Microsoft Word, Excel, and PowerPoint, Microsoft Teams, B connect, CosmosP, Marx, Rx Claims, Sales Force

Certifications: Florida All-lines Insurance Adjuster 620, Florida 215 insurance License, AHIP, Languages: Fluent in English and Haitian Creole Skills:

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