Customer Service Delivery Driver

Results-driven customer service professional with a proven track record in retail, sales, and customer engagement. Seeking remote opportunities that leverage my expertise in customer service, pricing strategies, multitasking, effective communication, and creative problem- solving. Dedicated to building strong customer relationships and exceeding goals. With a solid foundation in manufacturing processes and a dedication to organizational efficiency, I aim to contribute to a team's success while achieving individual goals and driving customer satisfaction.

DELIVERY DRIVER — Kingship Logistics, LLC (Amazon) Independence, OH, May 2023 - Present

AUXILIARY — Swagelok

Solon, OH, May 2021 - March 2023

ASSEMBLY LINE PRODUCTION WORKER — Orbis

Mentor, OH, November 2020 - February 2021

Tashley Ramlal

Phone 216-***-****

Email ad72v7@r.postjobfree.com

Address Shaker Heights, OH 44120

• Demonstrated ability to manage delivery routes, navigate through traffic, and ensure accurate and on-time deliveries.

• Identified problems that may arise during routes and took appropriate corrective action when necessary.

• Maintained assigned truck in neat and clean condition, optimizing operations.

• Verified contents of inventory loads against shipping documents.

• Demonstrated strong time management skills, consistently meeting demanding delivery schedules and deadlines. Demonstrated proficiency in executing skills acquired at level 1, effectively performing a range of auxiliary operations including basic, moderate, and complex tasks.

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Expertly utilizes essential controls, tooling, holders, and fixtures to independently carry out assigned tasks, showcasing a high level of self-sufficiency.

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• Executes multiple bench operations and setups according to documented procedures, ensuring accurate and consistent results.

• Capable of autonomously setting up and operating routine parts on standard equipment, requiring minimal guidance. Adheres rigorously to established quality guidelines and product segregation protocols, contributing to the production of high-quality outputs.

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Possesses a keen understanding of visual requirements associated with manufactured products, ensuring adherence to precise specifications.

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Proficiently navigates process improvement initiatives and understands the dynamics of product flow within the department, enhancing overall operational efficiency.

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Demonstrates unwavering compliance with all relevant Swagelok procedures, upholding a commitment to safety, quality, and organizational standards.

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Conducted thorough inspections of products at various stages of production, ensuring strict adherence to quality and specification requirements.

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CAREER OBJECTIVE

EXPERIENCE

STOWER/ PICKER — Amazon

Euclid, OH, January 2020 - August 2020

PREPARED FOODS TEAM MEMBER — Whole Foods Market

Orange, OH, May 2018 - August 2019

• Maintained accurate records of daily production activities, meticulously documenting quantities and types of completed workpieces. Skillfully positioned parts and subassemblies according to precise measurements and templates, contributing to precise assembly outcomes.

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• Proactively addressed and reported safety hazards, prioritizing the well-being of staff and safeguarding the integrity of products.

• Demonstrated commitment to good manufacturing practices and sanitation protocols, upholding cleanliness and hygiene standards.

• Consistently referred to blueprints and work orders to meticulously complete tasks with a high degree of accuracy. Played an instrumental role in onboarding new team members by providing comprehensive training in specific job tasks and responsibilities.

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Successfully rotated through different positions within the team, optimizing efficiency and ensuring production targets were consistently met.

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Maintained up-to-date daily logs, recording production activities and special incidents to keep management well-informed of operational progress.

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• Efficiently set up, calibrated, and fine-tuned production equipment to attain the targeted production speed and optimal material flow. Ensured workplace safety by systematically cleaning and organizing work areas, eliminating potential hazards and minimizing production errors.

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• Thoroughly examined completed products, verifying their adherence to stringent quality standards and specifications. Expertly packaged finalized products into various containers, including boxes and cartons, in preparation for seamless shipment to customers.

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Fostered strong working relationships with colleagues and management, contributing to a harmonious and collaborative work environment.

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• Adhered to established guidelines and procedures, showcasing a commitment to consistent and standardized work practices. Demonstrated a high level of autonomy and self-reliance, requiring minimal oversight to effectively complete job tasks while consistently achieving set deadlines and goals.

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Skillfully handled food preparation tasks, including peeling, chopping, and slicing produce items, as well as cutting sandwich meats and cheeses.

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Efficiently wrapped and packaged a variety of food products, ensuring they were presented attractively for retail sale, while also storing unused items in designated coolers.

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Delivered exceptional customer service by promptly addressing customer inquiries and requests, consistently exceeding expectations.

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Proactively engaged customers by offering samples of department products, effectively boosting sales and encouraging purchasing decisions.

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Maintained precise accuracy in retail pricing and signage, including promotional sales, ensuring transparency and consistency for customers.

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• Adhered rigorously to established food safety procedures, including routine cleaning of display cases and timely stock rotation. Ensured the availability of department supplies by consistently monitoring levels, promptly restocking items, and reporting low-stock situations for replenishment.

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Managed food item replenishment to meet the demands of food preparation, guaranteeing an adequate stock for smooth operations.

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Demonstrated a commitment to cleanliness and hygiene by regularly dismantling and cleaning deli equipment, promoting a sanitary workspace and preventing contamination.

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• Executed accurate measurements of ingredients according to recipe formulas, contributing to consistent product quality and taste. DELI/BAKER — Walmart

Cleveland, OH, January 2015 - March 2017

BACHELOR OF ARTS (B.A.) IN GENERAL STUDIES (IN PROGRESS)

— Cuyahoga Community College

Cleveland, OH, Apr 2013

Followed established procedures for slicing, weighing, and labeling products for sale, maintaining compliance with food safety regulations.

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Optimized productivity during slower periods by preparing pre-made items such as fruit, vegetable, and pasta salads, efficiently utilizing time and resources.

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• Minimized prepared food spoilage by diligently storing items in designated containers, effectively preserving freshness and quality. Assisted with opening procedures by setting up kitchen workstations and equipment, contributing to a smooth start of daily operations.

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Conducted regular checks of counters to verify proper refrigeration of food items at appropriate temperatures, ensuring food safety standards were upheld.

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• Skillfully sliced, weighed, and meticulously wrapped deli items, employing precision to maintain optimal freshness and quality. Utilized Point of Sale (POS) systems to seamlessly process over-the-counter transactions, adeptly handling both cash and credit card payments.

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Assisted customers in selecting products based on their preferences and tastes, enhancing their shopping experience and fostering satisfaction.

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Operated a range of equipment including electric slicers, ovens, dishwashers, grinders, knives, and oil-separator machines, contributing to efficient food preparation processes.

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Managed inventory to ensure popular products were consistently stocked, meeting customer demands and enhancing customer retention.

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Efficiently accepted phone orders and prepared foods for delivery, contributing to customer convenience and maintaining a strong service offering.

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Completed multiple resets daily to organize and present the merchandise attractively, enhancing the overall visual appeal of the deli/bakery section.

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Demonstrated a commitment to the store's operations by successfully executing opening and closing duties, which included tasks such as counting money, balancing cash drawers, and making deposits.

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Actively contributed to maintaining revenue by strategically setting up eye-catching sales displays that attracted customers' attention and boosted sales.

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• Time Management and Deadline Adherence • Customer Service

• Shipping and Packaging • Route Management

• Order Picking and Processing • Teamwork and Collaboration

• Complex Problem-Solving • Database Management

• Attention to Detail • Strong Organizational Abilities

• Multitasking and Efficient Task Management • Manufacturing Processes and Quality Control

• Proficient Typing Skills • Adaptability to Changing Environments EDUCATION

SKILLS

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