Customer Service Mental Health

Shirrell Johnson

**** ********* ***. ******, ** *8103 856-***-**** ad72ju@r.postjobfree.com

Objective

To obtain a position where I would utilize my acquired skills to become an effective part of the company.

Skills

●Inventory Management

●Quality Assurance

●Proper Telephone Etiquette

●File Maintenance

●Customer Service Skills

●Organizational Skills

●Leadership Skills

Work Experience

Mental Health Tech, 10/2021-12/2023

Northbrook Behavioral Health Hospital-Woodbury, NJ

Primarily responsible to provide direct care to patients with challenging behaviors.

Frequent safety rounding on patients in an involuntary, inpatient setting that are committed via court order for a mental health disorder and/or a history of criminal offending, or at risk of offending.

Coached and modeled effective coping skills and developed a relationship rapport and trust with patients.

Recorded and maintained patient information, such as vital signs, eating habits, and hourly behaviors.

Completed physical checks and monitored patients to detect unusual or harmful behavior and report observations to professional staff.

Identified and dealt with threats in a crisis situation and handle conflicts sensibly, fairly, and efficiently.

Identified individuals experiencing suicidal or homicidal ideation, and reporting to professional staff

Customer Service Rep/Front Desk, 03/2010-02/2020

Time For Fun Jumpers-Pennsauken, NJ

Answered the telephone in a prompt and courteous manner.

Provided quotations, pricing, required information customers.

Conducted daily customer follow-up calls to obtain and remind of payments on orders.

Assisted in the daily cleaning and maintenance of the office.

Contributed to the team effectively to accomplishing related results as needed.

Provided product knowledge to customers.

Customer Service Rep/Front Desk, 04/2007-02/2010

Pathmark-Camden, NJ

Delivered excellent customer service by greeting and assisting each customer.

Assisted in recruiting and training new staff.

Ensured that inventory were stocked and restocked when shipments were received.

Determined staff promotions and demotions, and terminated employees when necessary.

Completed weekly schedules according to payroll policies.

Trained all new managers on store procedures and policies.

Wrote order supply requests to replenish merchandise.

Trained staff to deliver outstanding customer service.

Education

High School Diploma

Woodrow Wilson High School, Camden, NJ

Data Entry Certification

Kane Business Institute, Camden, NJ

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