Restaurant Manager Customer Service
Resume:
Aja Diane Taylor
DYNAMIC BARTENDER WITH TABLE SERVICE EXPERIENCE
**************@*****.***
Summary:
Highly motivated and results-driven Restaurant Manager with a proven track record of opening new locations and driving operational excellence. Successfully led the management team in opening the American Express Centurion Lounge in Philadelphia International Airport and subsequently improved guest satisfaction scores by 10% and boosted staff morale at the Las Vegas location. Seeking an Assistant General Manager position at Condado Tacos to leverage my expertise in building high- performing teams and delivering exceptional guest experiences. Skillset:
• Restaurant Operations Management
• Team Leadership & Development
• Customer Service Excellence
• Inventory Control & Cost Management
• Budgeting & Forecasting
• Employee Scheduling & Training
• Food Safety & Sanitation
• Extensive Knowledge of Multiple POS
Systems & Technology (including FLO-
a system created by OTG Management
for high-volume airport dining)
• Communication & Interpersonal Skills
• Positive & Energetic Attitude
Experience:
• Assistant GM American Express Centurion Lounge, Multiple Airports August 2017-August 2018
• Successfully managed all aspects of lounge operations, assuming responsibilities of an entire management team.
• Demonstrated exceptional leadership and problem-solving skills by effectively overseeing daily operations and addressing challenges.
• Enhanced operational efficiency through [specific examples, if applicable].
• Provided exceptional guest experiences by creating a welcoming and memorable atmosphere.
• Developed strong interpersonal skills through effective communication and collaboration with team members.
• Increased guest satisfaction survey scores by over 15% through [specific initiatives or strategies].
• Shift Lead/Bartender OTG Management, Philadelphia, PA October 2011 - March 2021
• Elevated guest satisfaction by effectively leading and mentoring a team of servers and bartenders, ensuring efficient operations, and resolving customer issues promptly.
• Enhanced operational efficiency through implementing streamlined processes, optimizing inventory management, and increasing sales through a redesigned beer list.
• Demonstrated strong leadership skills by taking on a shift lead role, providing guidance to team members, and ensuring adherence to company standards.
• Rapidly promoted to Shift Lead within six months due to strong performance and leadership abilities.
• Successfully managed high-volume shifts generating $10,000 - $15,000 in sales while providing exceptional bar service.
• Elevated the draft beer program by curating a selection of 48 craft beers, resulting in increased sales and decreased beer costs.
• Demonstrated strong operational and financial acumen through effective inventory management and cost control.
• Developed exceptional customer service skills by effectively utilizing iPad ordering systems, building rapport with guests, and providing knowledgeable recommendations. Aja Diane Taylor
• Catering Supervisor Marathon Catering & Restaurants, [Philadelphia, PA] October 2008 - October 2011
• Managed and coordinated catering operations, overseeing order processing, delivery, and client satisfaction.
• Increased sales by [percentage] through effective sales strategies and client relationship management.
• Demonstrated strong leadership and organizational skills by managing a team of [number] employees and successfully executing [number] events per month.
• Developed expertise in event planning and execution, ensuring seamless operations and exceeding client expectations.
• Gained valuable experience in customer service, sales, and operations management, building a strong foundation for a career in hospitality.
• Created SOP Manual for Catering Department by gathering information from Catering Director, notes in CarterEase program, and hands-on experience in order to streamline training and operations within the department.
Other Relevant Roles (if applicable):
• Bartender/Server Chickie's & Pete’s- Philadelphia International Airport, Sept 2022-June 2024
• Provided exceptional guest service in a high-volume, fast-paced environment.
• Successfully managed multiple responsibilities, including bartending, serving, bussing, expediting kitchen, and seating guests.
• Demonstrated strong teamwork and adaptability in a collaborative setting.
• Expertly crafted classic cocktails as well as house recipes
• Successfully managed multiple tables and ensured guest satisfaction. Education:
• Temple University, College of Liberal Arts: Psych holy & African American Studies, Aug 2004-Jan 2009
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